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- Tasks: Lead and inspire teams to deliver exceptional guest experiences and drive commercial performance.
- Company: Join Heartwood Collection, one of the UK's fastest-growing hospitality groups.
- Benefits: Enjoy 25 days holiday, enhanced family leave, and discounts on food and stays.
- Why this job: Be a hands-on leader shaping the future of hospitality while growing your career.
- Qualifications: 3+ years in operations management with a strong hospitality background.
- Other info: Opportunity for permanent role after maternity cover; dynamic growth environment.
The predicted salary is between 36000 - 60000 ÂŁ per year.
We’re offering an exciting opportunity for a driven and commercially astute Operations Manager to join the Heartwood Collection leadership team. We’re looking for a hands‑on, entrepreneurial operator who thrives in hospitality and delivers results through people, pace, and performance. You’ll be someone who acts like an owner, spotting opportunities, solving problems fast, and driving momentum across every site you lead.
Ideally based to cover a region that spans from South Buckinghamshire to Staffordshire, and reporting to the Operations Director, you’ll take full accountability for the P&L performance of your region. You’ll partner closely with your Area Chef and General Managers to deliver exceptional guest experiences, grow sales, and maximise profitability, all while developing capable, motivated teams who love what they do. This would be a Maternity cover contract in the first instance, with the option to review to a permanent role at the end of the contract.
Key Responsibilities- Lead and inspire your regional teams to achieve excellence in guest experience, operational standards, and financial performance.
- Act with ownership and urgency, turning insight into action and delivering results through decisive, pragmatic leadership.
- Drive commercial performance through smart P&L management, cost control, and labour optimisation.
- Be a visible, hands‑on leader: regularly in venues, coaching, supporting, and holding teams accountable.
- Foster a culture of continuous improvement, challenging the status quo and finding better ways of working.
- Play a key role in new openings and growth initiatives, ensuring each launch delivers on brand and commercial goals.
- A proven multi‑site operator with 3+ years’ experience in an Operations, Area, or Regional Manager role.
- Strong hospitality background—ideally from the premium pub sector, or similar high‑quality, guest‑focused environments.
- A commercially sharp leader who understands the levers of profitability and how to drive them.
- A natural problem‑solver who acts decisively and thrives in fast‑paced, evolving environments.
- Known for developing people, building high‑performing teams and strong leadership pipelines.
- Entrepreneurial and adaptable, with the energy, credibility, and ownership mindset to make things happen.
- Ideally located between Hertfordshire and Birmingham.
- Laptop and mobile phone provided
- 25 days’ holiday plus bank holidays, with the option to buy 5 more
- Enhanced maternity and paternity packages
- Access to coaching, mentorship, and leadership development programmes
- 50% discount on food at Heartwood Inns or Brasserie Blanc
- Discounts on stays at Heartwood Rooms and retail perks via The Pantry
Heartwood Collection is one of the UK’s fastest‑growing hospitality groups, operating the award‑winning Brasserie Blanc and Heartwood Inns brands. Backed by Alchemy Partners, we’re on an ambitious growth journey—set to triple profits and expand our pub‑with‑rooms estate to over 500 bedrooms by 2027. Join us, and play a defining role in shaping the next chapter of Heartwood’s success.
Operations Manager in Birmingham employer: Heartwood Collection
Contact Detail:
Heartwood Collection Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Operations Manager in Birmingham
✨Tip Number 1
Network like a pro! Get out there and connect with people in the hospitality industry. Attend events, join relevant groups on social media, and don’t be shy about reaching out to folks who work at places you admire. You never know when a casual chat could lead to your next big opportunity!
✨Tip Number 2
Show off your skills! When you get the chance to meet potential employers or hiring managers, be ready to share specific examples of how you've driven results in previous roles. Use numbers and stories to illustrate your impact—this will help you stand out from the crowd.
✨Tip Number 3
Be proactive! Don’t just wait for job openings to pop up. Reach out directly to companies you’re interested in, even if they’re not advertising for an Operations Manager. Express your enthusiasm for their brand and how you can contribute to their success—this shows initiative and can open doors.
✨Tip Number 4
Apply through our website! We’ve got some fantastic opportunities waiting for you, and applying directly through us ensures your application gets the attention it deserves. Plus, it’s a great way to show your genuine interest in joining the Heartwood Collection team!
We think you need these skills to ace Operations Manager in Birmingham
Some tips for your application 🫡
Show Your Passion for Hospitality: When writing your application, let your love for the hospitality industry shine through. We want to see how your experiences have shaped your approach to guest satisfaction and team leadership.
Be Specific About Your Achievements: Don’t just list your responsibilities; highlight your successes! Use numbers and examples to demonstrate how you’ve driven performance and profitability in previous roles. We love a good success story!
Tailor Your Application: Make sure to customise your application to reflect the key responsibilities and ideal candidate traits mentioned in the job description. Show us how you fit the bill and why you’re the perfect match for our team.
Apply Through Our Website: We encourage you to submit your application through our website. It’s the best way for us to receive your details and ensures you’re considered for this exciting opportunity with Heartwood Collection!
How to prepare for a job interview at Heartwood Collection
✨Know Your Numbers
As an Operations Manager, you'll need to demonstrate your understanding of P&L management. Brush up on key financial metrics and be ready to discuss how you've optimised costs and driven profitability in previous roles.
✨Showcase Your Leadership Style
Prepare examples that highlight your hands-on leadership approach. Think about times when you've inspired teams or turned around underperforming venues. Be ready to explain how you foster a culture of continuous improvement.
✨Be Ready to Problem-Solve
Expect scenario-based questions that test your problem-solving skills. Practice articulating your thought process when faced with challenges in a fast-paced environment, and how you’ve acted decisively to drive results.
✨Align with Their Vision
Research Heartwood Collection and understand their growth ambitions. Be prepared to discuss how your entrepreneurial mindset aligns with their goals and how you can contribute to their success in expanding their brand.