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- Tasks: Support bartenders and ensure a smooth service in a vibrant pub environment.
- Company: Join the award-winning Heartwood Collection, known for its cosy pubs and brasseries.
- Benefits: Enjoy competitive pay, discounts, and bespoke training opportunities.
- Why this job: Be part of a passionate team and create memorable experiences for guests.
- Qualifications: Great interpersonal skills and a passion for hospitality.
- Other info: Exciting growth opportunities with plans to expand to over 60 locations by 2027.
At Heartwood Collection, we’re on the lookout for passionate and vibrant individuals to join our team as a Barback. We’re an award-winning group of cosy pubs and atmospheric brasseries that truly feel like home. From the elegance of Brasserie Blanc to the charm of Heartwood Inns, we pride ourselves on serving fresh, seasonal dishes to our local communities.
What we offer:
- Pay is based on National Living Wage + TRONC*
- Bespoke training and development through our Stepping Stones programme
- Access to the Employee Assistance Program with Hospitality Action
- Instant pay access through EarlyPay
- Enhanced Maternity & Paternity leave
- Up to £1,500 Referral Bonus
- 50% off food at any Heartwood Inns or Brasserie Blanc, plus a 20% discount for family and friends
- A birthday gift and Long Service Recognition
- Discounts on hundreds of retailers and experiences via Reward Gateway
- Cycle to Work Scheme
About You:
- You’re a people person with great interpersonal skills and love making guests feel special
- You’re flexible, reliable, and passionate about delivering excellent service
- Eagerness to learn and understand hospitality
Heartwood Collection is a multi-award-winning hospitality group:
- Sunday Times Best Places to Work winner 2024
- Double winner at the Publican Awards 2024
- Best Pub Brand/Concept at the Publican Awards 2025
At Heartwood Collection, we’re excited about the future. With over 40 locations now and plans to expand to more than 60 by 2027, including over 500 bedrooms, there’s never been a better time to join us. We’re committed to growing our team with progression opportunities across our estate. Join us and be part of a community that’s warm, genuine, and full of life.
*The hourly rate includes the National Living Wage and TRONC, calculated from the expected 6 months’ average. Please note, we cannot take applications from overseas or that require sponsorship.
Barback employer: Heartwood Collection
Contact Detail:
Heartwood Collection Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Barback
✨Tip Number 1
Get to know the Heartwood Collection vibe! Visit their pubs or brasseries, soak in the atmosphere, and chat with staff. This will help you understand their culture and show your genuine interest during interviews.
✨Tip Number 2
Network like a pro! Connect with current employees on social media or at local events. They can give you insider tips and might even refer you, which could boost your chances of landing that Barback role.
✨Tip Number 3
Prepare for your interview by practising common hospitality scenarios. Think about how you'd handle busy shifts or difficult customers. Showing you're ready for the fast-paced environment will impress the hiring team.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re serious about joining the Heartwood family. Don’t forget to highlight your passion for service!
We think you need these skills to ace Barback
Some tips for your application 🫡
Show Your Passion: When writing your application, let your enthusiasm for hospitality shine through! We want to see that you’re not just looking for a job, but that you genuinely love making guests feel special.
Tailor Your CV: Make sure your CV reflects the skills and experiences that match what we’re looking for. Highlight any relevant experience in hospitality or customer service, and don’t forget to mention your flexibility and reliability!
Be Yourself: We’re all about personality at Heartwood Collection, so don’t be afraid to let your true self come through in your application. Share a bit about who you are and what makes you a great fit for our team.
Apply Through Our Website: To make sure your application gets to us quickly and easily, apply directly through our website. It’s the best way to ensure we see your application and can get back to you as soon as possible!
How to prepare for a job interview at Heartwood Collection
✨Know the Heartwood Collection
Before your interview, take some time to research Heartwood Collection. Familiarise yourself with their values, the atmosphere of their pubs, and their commitment to community. This will show your genuine interest in the role and help you connect with the interviewers.
✨Show Off Your People Skills
As a Barback, you'll be interacting with guests and supporting the bar team. Be ready to share examples of how you've made customers feel special in previous roles. Highlight your interpersonal skills and your passion for delivering excellent service.
✨Demonstrate Your Flexibility
The hospitality industry can be unpredictable, so it's important to showcase your flexibility and reliability. Prepare to discuss situations where you've adapted to changes or handled busy periods effectively. This will reassure them that you're ready for the fast-paced environment.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the Stepping Stones programme or opportunities for progression within the company. This shows your eagerness to learn and grow, which aligns perfectly with what Heartwood Collection is looking for.
