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- Tasks: Support and implement cutting-edge heart diagnostic technology for clinical customers.
- Company: Join Heartflow, a leader in medical technology revolutionising heart care.
- Benefits: Competitive salary, flexible working hours, and opportunities for professional growth.
- Other info: Dynamic role with potential for global impact and career advancement.
- Why this job: Make a real difference in healthcare with innovative AI-driven solutions.
- Qualifications: Experience in Healthcare IT, networking, and systems engineering required.
The predicted salary is between 50000 - 70000 ÂŁ per year.
Heartflow is a medical technology company advancing the diagnosis and management of coronary artery disease, the #1 cause of death worldwide, using cutting‑edge technology. The flagship product—an AI‑driven, non‑invasive cardiac test supported by the ACC/AHA Chest Pain Guidelines called the Heartflow FFRCT Analysis—provides a color‑coded, 3D model of a patient’s coronary arteries indicating the impact blockages have on blood flow to the heart. Heartflow is the first AI‑driven non‑invasive integrated heart care solution across the CCTA pathway that helps clinicians identify stenoses in the coronary arteries (RoadMap™Analysis), assess coronary blood flow (FFRCT Analysis), and characterize and quantify coronary atherosclerosis (Plaque Analysis). Our pipeline of products is growing and so is our team; join us in helping to revolutionize precision heartcare. Heartflow is a publicly traded company (HTFL) that has received international recognition for exceptional strides in healthcare innovation, is supported by medical societies around the world, cleared for use in the US, UK, Europe, Japan and Canada, and has been used for more than 500,000 patients worldwide.
The Technical Solutions Specialist is a critical, hybrid role that serves as a technical consultant, Tier 3 support expert, and solutions analyst for Heartflow’s non‑invasive FFRct diagnostic technology. This position serves as the support bridge between our complex SaaS platform and our clinical customers. It requires deep expertise in Healthcare IT (HIT), networking, and systems engineering to guide complex implementations, and drive proactive product improvements.
Key Responsibilities
- Clinical Implementation & Customer Success
- Guide and support customers through the technical lifecycle of our unique SaaS non‑invasive diagnostic technology.
- Act as the frontline support resource for information on HeartFlow’s technology, including network protocols, security and data protections associated with the transfer of medical imaging data over the Internet, cloud‑hosted platforms, and SaaS solutions.
- Contribute to HeartFlow’s worldwide adoption of the novel FFRct product by providing knowledgeable and prompt responses to high‑level customer inquiries and issues.
- Provide prompt documentation and complete resolution of reported issues and actively manage and expand the technical knowledge base.
- Work closely with the solutions engineering team to help deploy solutions that work within the existing infrastructure and workflow, overcoming technical and political obstacles that may arise.
- Assist Sales, Customer Support, Clinical Research and Technology teams in troubleshooting and alleviating customer issues.
- Assist with the roll‑out of new HeartFlow products and services to existing and new customer base.
- Execute daily/weekly technical tasks to support regional sales initiatives.
- Advanced Technical Analysis & Solutions Engineering
- Serve as the Tier 3 escalation point for complex application and platform issues.
- Perform advanced troubleshooting related to clinical workflows, system integrations, underlying platforms and network components.
- Follow scripts, tooling, and automation workflows to streamline support operations and contribute to long‑term system stability.
- Analyze recurring support incidents to identify systemic pain points and propose viable architectural or process improvements, collaborating with Development teams on hotfixes and patches.
- Demonstrate the discipline to work independently, rapidly assess priorities, and solve new technical challenges.
- Networks & troubleshooting: routing, firewalls, connectivity, latency issues.
- Security – Secure data protocols, encryption, web services, SSL certificates and keys.
- Operating systems: Windows and Linux deployment, diagnosis & troubleshooting.
- Hypervisors – Virtual Machines and mainstream Virtual application solutions.
- Data Feedback & Cross‑Functional Leadership
- Deliver structured customer feedback into HeartFlow’s Customer Relationship Management (CRM) system.
- Help team members analyze and distill technical and usage data to drive improvements in technology and underlying infrastructure.
- Contribute actively to the high‑performing, global team by sharing new information and leveraging group wisdom to enhance team capabilities.
- Work cross‑functionally to coordinate resources, support and information.
Required Skills & Qualifications
- Technical Systems & Healthcare IT Expertise
- DICOM, Integration & Operability, Clinical workflows, PACS, HIPAA requirements, and PHI protections.
- Microsoft Windows Server/Desktop, Linux (RHEL, AlmaLinux), Python, scripting, Microsoft SQL, Networking: Demonstrated experience troubleshooting IP, routing, connectivity, and latency issues.
- Virtualization: Knowledge of virtualization technologies required; experience deploying and troubleshooting VMs and working knowledge of Hypervisors.
- Security: Deep understanding of data protection, encryption, web services, and certificates.
- SAML integrations: SSO Single‑Sign‑On, Multi‑factor Authentication (MFA).
- Cloud‑hosted platforms & web app services: APIs & Amazon Web Services (AWS).
- Experience supporting large‑scale websites and/or web‑based products.
- Proven ability to analyze logs, trace, and isolate performance bottlenecks in complex, distributed systems.
Special Working Conditions: The responsibilities of this position sometimes require working evenings and weekends, with little advanced notice. Required to be on call 24/7 as needed, occasional travel to customer locations.
Technical Solutions Analyst - EMEA employer: Heartflow
Contact Detail:
Heartflow Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Technical Solutions Analyst - EMEA
✨Tip Number 1
Network like a pro! Attend industry events, webinars, or local meetups related to healthcare tech. You never know who might be looking for someone with your skills, and a friendly chat can open doors.
✨Tip Number 2
Show off your skills! Create a portfolio or a personal project that showcases your technical expertise in Healthcare IT or SaaS solutions. This can really set you apart during interviews.
✨Tip Number 3
Prepare for the interview by researching Heartflow’s products and recent innovations. Being knowledgeable about their technology will impress the interviewers and show your genuine interest in the role.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining the team at Heartflow.
We think you need these skills to ace Technical Solutions Analyst - EMEA
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Technical Solutions Analyst role. Highlight your experience with Healthcare IT, networking, and any relevant SaaS platforms. We want to see how your skills align with what we do at Heartflow!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about revolutionising heart care and how your background makes you a perfect fit for our team. Keep it engaging and personal – we love a good story!
Showcase Problem-Solving Skills: In your application, don’t forget to showcase your problem-solving skills. Share examples of how you've tackled complex technical issues in the past. We’re looking for someone who can think on their feet and help our customers succeed!
Apply Through Our Website: We encourage you to apply through our website for the best chance of getting noticed. It’s super easy, and you’ll be able to keep track of your application status. Plus, we love seeing applications come directly from our site!
How to prepare for a job interview at Heartflow
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Healthcare IT, networking, and systems engineering. Be ready to discuss specific technologies like DICOM, cloud-hosted platforms, and security protocols. The more you know, the better you'll be able to impress them with your expertise!
✨Showcase Problem-Solving Skills
Prepare to share examples of how you've tackled complex technical issues in the past. Think about times when you had to troubleshoot network problems or implement solutions under pressure. This role is all about being a Tier 3 support expert, so demonstrating your analytical skills will be key.
✨Understand Their Products
Familiarise yourself with Heartflow's flagship product and its applications. Knowing how the FFRct Analysis works and its impact on patient care will show that you're genuinely interested in their mission. It’ll also help you answer questions more effectively during the interview.
✨Be Ready for Scenario Questions
Expect to face scenario-based questions that assess your ability to handle real-world challenges. Practice articulating your thought process when dealing with customer inquiries or technical obstacles. This will demonstrate your readiness to support clinical customers effectively.