At a Glance
- Tasks: Support customers with innovative SaaS technology and ensure successful implementations.
- Company: Join Heartflow, a leader in medical technology revolutionising heart care.
- Benefits: Competitive salary, flexible working options, and opportunities for professional growth.
- Other info: Be part of a dynamic team making strides in healthcare innovation.
- Why this job: Make a real difference in healthcare by supporting cutting-edge diagnostic solutions.
- Qualifications: Experience in Healthcare IT and strong problem-solving skills required.
The predicted salary is between 50000 - 70000 £ per year.
Heartflow is a medical technology company advancing the diagnosis and management of coronary artery disease, the #1 cause of death worldwide, using cutting‑edge technology. The flagship product—an AI‑driven, non‑invasive cardiac test supported by the ACC/AHA Chest Pain Guidelines called the Heartflow FFRCT Analysis—provides a color‑coded, 3D model of a patient’s coronary arteries indicating the impact blockages have on blood flow to the heart. Heartflow is the first AI‑driven non‑invasive integrated heart care solution across the CCTA pathway that helps clinicians identify stenoses in the coronary arteries (RoadMap™Analysis), assess coronary blood flow (FFRCT Analysis), and characterize and quantify coronary atherosclerosis (Plaque Analysis). Our pipeline of products is growing and so is our team; join us in helping to revolutionize precision heartcare.
Heartflow is a publicly traded company (HTFL) that has received international recognition for exceptional strides in healthcare innovation, is supported by medical societies around the world, cleared for use in the US, UK, Europe, Japan and Canada, and has been used for more than 500,000 patients worldwide.
Position Overview
The Technical Solutions Specialist is a critical, hybrid role that serves as a technical consultant, Tier 3 support expert, and solutions analyst for Heartflow’s non‑invasive FFRct diagnostic technology. This position serves as the support bridge between our complex SaaS platform and our clinical customers. It requires deep expertise in Healthcare IT (HIT), networking, and systems engineering to guide complex implementations, and drive proactive product improvements.
Key Responsibilities
- Guide and support customers through the technical lifecycle of our unique SaaS non‑invasive diagnostic technology.
- Act as the frontline support resource for information on HeartFlow’s technology, including network protocols, security and data protections associated with the technology.
Technical Solutions Analyst - EMEA in London employer: Heartflow
Heartflow is an exceptional employer that champions innovation in healthcare technology, offering a dynamic work environment where employees can thrive and contribute to meaningful advancements in heart care. With a strong focus on employee growth, Heartflow provides ample opportunities for professional development and collaboration within a supportive team culture, all while being at the forefront of medical technology in the UK and Ireland. Join us to be part of a pioneering company that values your expertise and dedication to improving patient outcomes.
StudySmarter Expert Advice🤫
We think this is how you could land Technical Solutions Analyst - EMEA in London
✨Tip Number 1
Network like a pro! Reach out to professionals in the healthcare tech space, especially those who work with SaaS solutions. Attend industry events or webinars to make connections and learn more about the field.
✨Tip Number 2
Prepare for interviews by brushing up on your technical knowledge. Make sure you can confidently discuss topics like Healthcare IT, networking, and systems engineering. We want to see your expertise shine!
✨Tip Number 3
Showcase your problem-solving skills during interviews. Think of examples where you've tackled complex issues, especially in tech or healthcare settings. This will demonstrate your ability to support customers effectively.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in joining our mission to revolutionise heart care.
We think you need these skills to ace Technical Solutions Analyst - EMEA in London
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Technical Solutions Analyst role. Highlight relevant experience in Healthcare IT and any technical skills that align with our needs. We want to see how your background fits into our mission!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about advancing healthcare technology and how you can contribute to Heartflow's success. Keep it engaging and personal, we love to see your personality!
Showcase Problem-Solving Skills:In your application, don’t forget to showcase your problem-solving skills. Share examples of how you've tackled complex issues in previous roles, especially in tech or healthcare settings. We’re looking for someone who can think on their feet!
Apply Through Our Website:We encourage you to apply through our website for the best chance of getting noticed. It’s super easy and ensures your application goes directly to us. Plus, you’ll find all the details you need about the role there!
How to prepare for a job interview at Heartflow
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Healthcare IT, networking, and systems engineering. Be ready to discuss how these areas relate to Heartflow’s SaaS platform and the specific technologies they use. Showing that you understand their tech will impress the interviewers.
✨Demonstrate Customer-Centric Thinking
Since this role is all about supporting clinical customers, think of examples from your past experiences where you’ve successfully guided clients through technical challenges. Prepare to share stories that highlight your problem-solving skills and your ability to enhance customer success.
✨Familiarise Yourself with Heartflow’s Products
Dive deep into understanding Heartflow’s flagship product and its applications in coronary artery disease management. Being able to discuss the Heartflow FFRCT Analysis and its benefits will show your genuine interest in the company and its mission.
✨Prepare Questions That Matter
Interviews are a two-way street, so come armed with thoughtful questions about the role, team dynamics, and future projects at Heartflow. This not only shows your enthusiasm but also helps you gauge if the company is the right fit for you.
