Neighbourhood Delivery Manager in Northallerton

We have an exciting new opportunity to employ a Neighbourhood Delivery Manager who will provide visible, high level, hands-on leadership to co-design, coordinate, and deliver transformation projects across our neighbourhoods. This is a senior, high-impact role for a creative and visionary leader who can translate ambition into action, empowering local teams to collaborate effectively, co-design innovative models of care, and deliver lasting improvements in health and wellbeing. We will consider both full time and part time applications. The role will be based at our head office in Northallerton, with hybrid working across neighbourhoods, federation offices, partner sites and home working.

Main duties of the job

The successful candidate will be working across sectors and with diverse partners, the postholder will drive the maturation of neighbourhood partnerships, embedding population health management, prevention, and personalised care. Aligned with ICS and neighbourhood priorities, this role will help cement Heartbeat's position as a trusted delivery partner and catalyst for sustainable system change. This is an exciting opportunity to lead at the heart of neighbourhood development and delivery sparking collaboration, breaking down silos, and co-creating equitable models of care within a supportive, forward-thinking team dedicated to collective success and meaningful community impact.

About us

Heartbeat Primary Care CIC is the GP Federation for Hambleton and Richmondshire, a Community Interest Company (CIC) owned by the GP Practices in the area. We aim to meet everyday health and care needs by supporting the communities we serve with innovative quality services. Our mission is underpinned by our values: Being Professional, taking ownership and pride in the delivery of high quality services; Being Trusted, we are open, transparent and deliver on our promises; Being Supportive, we care about patients and each other. We provide at scale clinical services across our neighbourhoods and core GP services from Harewood Medical Practice in Catterick Garrison. Heartbeat is an ambitious and forward-thinking GP Federation evolving into a Multi-Neighbourhood Provider (MNP). This proposed collaborative model unites primary care, community services, local authorities, social care, and the voluntary sector to deliver integrated, population-based care that enhances outcomes, addresses inequalities, and builds resilient local health systems.

Job responsibilities

• Lead the development and implementation of the Hambleton and Richmondshire neighbourhood strategy, aligned with ICS and North Yorkshire priorities.
• Shape and deliver multidisciplinary neighbourhood partnership working that integrates primary care, community, social care, and the VCSE sector.
• Embed population health management, prevention, and personalised care into all neighbourhood service design, planning, and delivery.
• Collaboratively lead the development of neighbourhood service delivery proposals from concept, through iterative development into operational service delivery.
• Work closely with colleagues in Clinical Services Team to ensure smooth transition when required.
• Foster a culture of innovation, shared learning, and continuous improvement across neighbourhoods.
• Strengthen collaboration between PCNs and system partners to deliver joined-up, sustainable, and equitable care.
• In collaboration with key stakeholders develop and implement our neighbourhood transformation agenda, ensuring alignment with system and member priorities.
• Act as a visible leader and strategic link between primary care, community services, and wider system partners.
• Attend appropriate place and system forums ensuring neighbourhood and primary care perspectives inform system decisions.
• Translate strategic priorities including access, prevention, workforce resilience and personalised care into actionable local programmes.
• Position Heartbeat as a credible and mature neighbourhood delivery organisation.

Programme, Service and Transformation Delivery

• Lead the design, delivery, and evaluation of transformation and improvement programmes across neighbourhoods.
• Drive innovation through testing, scaling and sustaining new models of care, informed by population health data and insight.
• Apply recognised improvement methodologies (e.g., QI, Lean, Systems Leadership) to test, scale, and evaluate innovative care models, ensuring sustainable, high-impact change.
• Empower PCNs and neighbourhood teams to use data and insight for targeted interventions, benefits realisation, and evaluation.
• Develop robust business cases, investment plans, and funding proposals to support ongoing transformation.

Partnership and Collaboration

• Build strong, trusting relationships with PCN, local authority, community, and VCSE partners.
• Support neighbourhood and PCN leaders to establish shared priorities, governance, and delivery plans.
• Enable shared leadership and a culture of collaboration, innovation, and accountability across neighbourhoods.
• Champion co-production with local communities to ensure services are equitable, person-centred, and responsive to local needs.

Enablers of Change

• Collaborate with system colleagues on digital, workforce, and estates enablers to support integrated delivery.
• Use population health and local intelligence to identify needs and target improvement.
• Support the development of integrated workforce models, shared facilities, and joint delivery arrangements.
• Undertake business case development and funding bids to sustain neighbourhood innovations.
• Ensure Heartbeat contributes to system enabler workstreams and benefits from shared opportunities.

Governance and Performance

• Maintain robust governance and reporting frameworks for all transformation activity.
• Report progress, outcomes, and risks to the ED, Board, and relevant system committees.
• Ensure compliance with statutory, policy, and regulatory frameworks.
• Evaluate performance against agreed KPIs and deliver measurable improvements in outcomes and equity.

Policy and Protocols

Having the awareness to locate the policies and protocols when needed and raising when they may require updating.

Training

In order to maintain and improve service standards, be willing to learn and develop skills. Ensure personal statutory and mandatory training records are up to date.

Person Specification

Personal Attributes

• Conduct themselves in a professional manner when liaising with people outside of the organisation.
• Ambitious - Thinks boldly and strategically; brings fresh ideas and challenges the status quo to drive population health improvements.
• Collaborative - Builds trust and shared purpose across boundaries, fostering meaningful relationships.
• Innovative - Champions creativity, experimentation and continuous improvement.
• Inclusive - Promotes equity, prevention, and community voice at every stage of transformation.
• Accountable - Takes ownership, delivers measurable results, and demonstrates integrity.
• Pragmatic - Turns strategy into achievable, practical outcomes that make a real difference.
• Professional standards - We take ownership and pride in delivering a supportive and high-quality service.
• Have a can-do attitude and enjoy developing solutions to any problems encountered.

Experience

• Significant experience leading transformation, service redesign, or system change in health or care.
• Proven record of programme management and delivery with measurable improvements.
• Experience in GP Federations, PCNs, CICs, or ICs transformation teams.
• Experience engaging communities and the VCFSE sector in co-production.

Knowledge and Skills

• Deep understanding of primary care, PCNs, and integrated neighbourhood working.
• Skilled in stakeholder engagement and influencing across complex systems.
• Excellent communication skills able to convey vision, evidence, and impact clearly.
• Strong analytical skills, with the ability to use data and evidence to inform decisions.
• Ability to work collaboratively while maintaining focus on delivery.
• Ability to report service performance clearly and effectively to board members.
• Ability to manage multiple priorities under pressure, troubleshoot, and effectively balance meeting short and long-term deadlines.
• Able to produce clear communications for a wide range of audiences integrating excellence in written, verbal, numerical and logical communication skills.
• Computer literate, competent in use of multiple systems.
• Full clean UK driving licence, with access to own transport.
• Familiarity with improvement methodologies (QI, Lean, Systems Leadership).

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.