At a Glance
- Tasks: Manage reception, greet visitors, and handle calls with a friendly attitude.
- Company: Join a supportive team in a welcoming environment.
- Benefits: Travel expenses covered, pension scheme, and flexible part-time hours.
- Other info: Opportunity for growth and to cover for colleagues when needed.
- Why this job: Perfect for those who love interacting with people and providing excellent service.
- Qualifications: Strong communication skills and IT knowledge required.
The predicted salary is between 9.9 - 12.1 £ per hour.
We are looking to recruit a part-time receptionist/admin assistant to complement our existing team.
The successful candidate will have excellent communication skills, experience and a good knowledge of I.
T packages and a high regard for excellent customer service.
The post holder will be required to support their reception colleagues by making themselves available for holiday and sickness cover.
Reception Maintain the reception area ensuring it is clean, tidy and well presented at all times.
Visitors
- Greet class members, visitors, contractors and other members of the public.
- Identifying the purpose of their visit and maintain the appointments lists.
- Making sure they are welcome and answer any questions they may raise.
- Notify the relevant member of staff of their arrival, introduce to the relevant member of staff.
- Distributing relevant forms to class members to be tested etc.
Registers – maintenance of the booking in and out registers for
- Staff
- Trustees
- Visitors
- (Filing registers at the end of each day, week or month)
- Incoming – opening – recording - distributing
- Outgoing – identifying price - franking
- Franking machine maintenance – re-credit machine
- Signing for registered mail or parcels
- Telephone and email management
- Receiving and assisting with all incoming calls
- Transferring to the appropriate connection
- Taking messages
- Dealing with queries arising from messages left on the answering machine.
- Deliveries
- Checking and signing
- Entering in post book
- Distributing
- Receiving money - recording appropriately and in accordance with systems that are currently in force.
- Donationso
- Programme paymentso
- Sale of goodso
- Fundraising eventso
- Lottery paymentso
- Test paymentso
- Identifying if Gift Aid is assessable
- #J-18808-Ljbffr
Receptionist/admin assistant in Preston employer: Heartbeat NWCC
Heartbeat NWCC is an attractive employer due to its commitment to excellent customer service and a supportive work culture. Employees enjoy benefits such as travel expense reimbursement and a pension scheme, which enhance job satisfaction and stability. The organization fosters professional growth and provides a welcoming environment for both staff and visitors.
StudySmarter Expert Advice🤫
We think this is how you could land Receptionist/admin assistant in Preston
✨Connect with the Community
Get involved in customer support communities online! Platforms like Reddit and specific Facebook groups can be goldmines for sharing opportunities and tips. You can find out about part-time roles that might not even be advertised yet — it's all about who you know!
✨Attend Local Job Fairs
Job fairs are perfect for snagging part-time gigs! Keep an eye out for local hiring events and career expos in your area. It’s a brilliant chance to meet representatives from companies like Heartbeat NWCC and show off your personality in person.
✨Boost Your Visibility
Showcase your skills in online customer support forums or by offering help on platforms like Zendesk Community. A strong online presence can catch the eyes of recruiters and hiring managers looking for genuinely passionate candidates.
✨Apply Directly Through Us!
Don’t forget, applying through our website is one of the best ways to catch our attention. Tailor your application for the part-time customer support role at Heartbeat NWCC and let us see your personality shine through!
We think you need these skills to ace Receptionist/admin assistant in Preston
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, communication is key! Make sure your CV and cover letter highlight your ability to clearly convey information and resolve issues. Use examples that illustrate how you've helped customers or colleagues in the past.
Demonstrate Your Problem-Solving Abilities:Employers want to see how you tackle challenges. Include specific instances where you resolved a tough issue for a customer or improved a process. Real life scenarios are a great way to showcase your critical thinking and adaptability.
Tailor Your Application to Part-Time Work:Since this is a part-time role, be upfront about your availability in your cover letter. Highlight how you can balance work with your other commitments. It shows you're organised and committed to making the role work for both you and Heartbeat NWCC.
Get Familiar with Our Brand:Before applying, take some time to learn about Heartbeat NWCC and our approach to customer support. Mention in your cover letter why you're excited about supporting our customers specifically. It’ll show your enthusiasm and that you've done your homework!
How to prepare for a job interview at Heartbeat NWCC
✨Show Off Your Communication Skills
In customer support, being able to communicate clearly and effectively is key. During the interview, make sure to demonstrate your listening skills and your ability to explain solutions simply. Use examples from past experiences where you resolved customer issues successfully.
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like ticketing systems (think Zendesk or Freshdesk) and chat software. If you’ve used any of these in previous roles or during your studies, be ready to chat about your experiences. Showing you can hit the ground running with these tools will impress Heartbeat NWCC.
✨Highlight Your Flexibility
Since this is a part-time role, emphasise your ability to adapt to different shifts and your willingness to handle varying customer volumes. Share any experiences where you thrived in a fast-paced environment or juggled multiple tasks, which can highlight your time management skills.
✨Prepare for Scenario-Based Questions
Interviewers often love scenario-based questions in customer support roles. Be ready to tackle common customer situations, like how you'd handle an unhappy customer. Practising responses to these scenarios will showcase your problem-solving ability and customer service mindset, which Heartbeat NWCC will surely appreciate.
