At a Glance
- Tasks: Manage client relationships and process orders for stylish celebration products.
- Company: Heart & Soul Studio, a creative company bringing joy to special occasions.
- Benefits: Flexible part-time hours, creative work environment, and opportunities for growth.
- Other info: Fast-paced, collaborative atmosphere with a focus on creativity and quality.
- Why this job: Join a fun team and help make celebrations unforgettable with innovative products.
- Qualifications: Experience in account management or customer service, strong communication skills.
The predicted salary is between 12 - 15 £ per hour.
Heart & Soul Studio is dedicated to infusing joy into both significant celebrations and everyday moments through thoughtfully designed products. As a global supplier, the studio provides stylish, innovative items for special occasions, serving both retail and catering clients with personalized solutions for a range of budgets and briefs. While widely recognized for its bespoke Christmas crackers and long-standing international reputation in this niche, Heart & Soul Studio also offers gift tags, gift wrap, paper tape, games and more. Every product is crafted with a focus on quality, creativity, and memorable experiences, ensuring that each occasion feels unique and enjoyable. Operating under its new name while continuing the legacy of Celebration Crackers, the company blends tradition with fresh design perspectives.
This is a part‑time, on‑site Account Manager role based in Poole. The Account Manager will manage and grow relationships with retail and catering clients, acting as a primary point of contact for orders, queries, and product guidance. Daily responsibilities include processing and tracking orders, coordinating timelines with internal production and design teams, ensuring accurate product specifications and pricing, preparing quotes, maintaining account records, monitoring sales performance, and identifying opportunities for upselling and cross‑selling. The role will also involve handling routine client communication via email, phone, and in person, supporting issue resolution, and contributing feedback to improve service quality and product offerings.
What we are looking for:
- Experience in account management, customer service, or client‑facing roles, preferably within retail, FMCG, or a creative products environment.
- Strong communication, relationship‑building, and negotiation abilities, with a professional and courteous approach to client interactions.
- Solid organizational and time‑management skills, with the ability to manage multiple client accounts, deadlines, and priorities accurately.
- Comfort using CRM systems, order management tools, and common office software (e.g., spreadsheets, email, and presentation tools).
- Attention to detail and accuracy in handling orders, pricing, and documentation, with a proactive approach to problem‑solving.
- Ability to work effectively on‑site in Poole as part of a small, collaborative team in a fast‑paced, seasonal business.
- Previous experience in gifting, seasonal products, events, or hospitality is an advantage but not required.
- Relevant education or training in business, sales, marketing, or a related field is beneficial, or equivalent practical experience.
Part Time Account Manager in Poole employer: Heart & Soul Studio
Heart & Soul Studio is an exceptional employer that fosters a vibrant and collaborative work culture in Poole, where creativity and quality are at the heart of everything we do. As a part-time Account Manager, you will enjoy the opportunity to build meaningful relationships with clients while contributing to innovative product offerings, all within a supportive team environment that values personal growth and professional development. With a focus on celebrating both significant occasions and everyday moments, working here means being part of a company that truly cares about making every experience memorable.
StudySmarter Expert Advice🤫
We think this is how you could land Part Time Account Manager in Poole
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, attend local events, and don’t be shy about introducing yourself. You never know who might have a lead on that perfect part-time Account Manager role at Heart & Soul Studio.
✨Tip Number 2
Prepare for those interviews by researching the company inside out. Familiarise yourself with their products and values, especially their focus on creativity and quality. This will help you stand out as someone who truly gets what Heart & Soul Studio is all about.
✨Tip Number 3
Practice your communication skills! Since this role involves a lot of client interaction, being able to articulate your thoughts clearly and professionally is key. Role-play with a friend or record yourself to refine your approach.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining the Heart & Soul Studio team.
We think you need these skills to ace Part Time Account Manager in Poole
Some tips for your application 🫡
Show Your Personality:When writing your application, let your personality shine through! We want to see who you are beyond your qualifications. A touch of creativity can go a long way in making your application stand out.
Tailor Your Application:Make sure to tailor your application specifically for the Account Manager role at Heart & Soul Studio. Highlight your relevant experience in account management and customer service, and connect it to what we do here. It shows us you’re genuinely interested!
Be Clear and Concise:Keep your application clear and to the point. We appreciate well-structured applications that are easy to read. Use bullet points if necessary to break down your skills and experiences, making it easier for us to see your fit for the role.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application directly. Plus, it ensures you’re following the right process and gives you a chance to explore more about us while you’re at it.
How to prepare for a job interview at Heart & Soul Studio
✨Know the Company Inside Out
Before your interview, take some time to really understand Heart & Soul Studio's products and values. Familiarise yourself with their bespoke Christmas crackers and other offerings. This will not only show your genuine interest but also help you tailor your answers to align with their mission of creating memorable experiences.
✨Showcase Your Communication Skills
As an Account Manager, strong communication is key. Prepare examples from your past experiences where you've successfully managed client relationships or resolved issues. Practise articulating these stories clearly, as this will demonstrate your ability to handle client interactions professionally and courteously.
✨Demonstrate Organisational Prowess
Since the role involves managing multiple accounts and deadlines, be ready to discuss how you stay organised. Share specific tools or methods you use to track orders and manage timelines. This will reassure them that you can handle the fast-paced environment effectively.
✨Prepare for Problem-Solving Scenarios
Expect questions that assess your problem-solving skills. Think of a few scenarios where you had to resolve client issues or improve service quality. Highlight your proactive approach and attention to detail, as these are crucial for ensuring accurate product specifications and pricing.
