Student Support Administrator

Student Support Administrator

Responsibilities

• Administer and maintain student records and required data systems, ensuring accurate recording of support services and associated costs.
• Provide administrative support to meetings chaired by the Specialist Learning Support Lead.
• Act as the primary point of contact for enquiries from parents, staff, and external stakeholders.
• Coordinate information recorded on Unit‑e with the College’s MIS team to ensure timely, accurate ILR data.
• Coordinate examination access arrangements, allocate associated costs, and inform relevant parties.
• Work closely with the SLS Lead to arrange specialist assessments (e. g., Educational Psychologists, Speech & Language Therapists, Integrated Specialist Support Services).
• Produce accurate invoices for agencies providing support (e. g., Local Authorities, Training Providers, Specialist Services).
• Complete administrative tasks related to budgets, purchase orders, and invoice requests.
• Request and record SEN information from High Schools in the College database.
• Support the organisation of transition visits for prospective learners.
• Retrieve and prepare accurate management information reports using College databases.
• Coordinate the organisation of phase transfer documents and request EHCPs from local authorities.
• Support and participate in the annual self‑assessment review and reporting process for Specialist Learning Support services.
• Arrange meetings, produce agendas, take minutes, and provide minutes or notes as required.
• Manage and respond to communications within Specialist Learning Support inboxes.
• Assist in organising Learning Support Assistant duties within the SLS Team and monitor progress towards staff task deadlines.
• Undertake other duties commensurate with the grade and purpose of the post.

Qualifications and Skills

• Excellent administrative skills with the ability to prioritise tasks.
• Strong written and verbal communication skills.
• Self‑motivated, autonomous, and able to work independently.
• Knowledge of learners with special educational needs (SEN) and experience with EHCP and EFA funding streams.
• Experience with data systems, student records, and reporting (ILR, Unit‑e).
• Ability to build professional relationships with parents, staff, and external stakeholders.
• Good organisational skills and attention to detail.
• Willingness to travel across campuses and work at various locations.
• English language proficiency and, where required, basic maths skills.

Benefits

• Confidential Employee Assistance Programme (24/7).
• Regular Continuing Professional Development.
• Opportunity to gain further qualifications through the College Awards process.
• Agile and flexible working (dependent on role).
• Employee discounts and benefits package (high‑street and travel).
• Progression opportunities within the College.
• Mentorship support for new staff.
• Cycle to Work Scheme.
• Free on‑site parking (certain campuses).
• Opportunities to volunteer within the local community and charities.

Heart of Worcestershire College (Ho W) is an equal‑opportunity employer and commits to promoting and protecting the welfare of children, young people and vulnerable adults; it does not allow any form of discrimination.

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