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- Tasks: Engage with local businesses and support the delivery of impactful ballot campaigns.
- Company: Join a dynamic team focused on community engagement and business support.
- Benefits: Competitive salary up to £35k, full-time hours, and opportunities for professional growth.
- Other info: Exciting opportunity for career development in a vibrant environment.
- Why this job: Make a real difference in your community while building valuable relationships.
- Qualifications: Experience in customer-facing roles and strong communication skills are essential.
The predicted salary is between 30000 - 35000 £ per year.
The Engagement Executive is a delivery-focused role responsible for high-volume, high-quality in-person engagement with HOLBA's member businesses, supporting the successful delivery of the BID ballot campaign.
Working as part of the Engagement team, the postholder acts as a key frontline contact for businesses, building and maintaining relationships to ensure they are informed, engaged and prepared for the ballot. The role plays a critical part in implementing engagement activity, maintaining accurate voter data, and capturing insight to support the success of the ballot campaign through proactive outreach, strong attention to detail, and high standards of CRM management and communication.
Main Responsibilities- Member Engagement
- Act as a primary contact point for member businesses, responding to enquiries and providing clear, timely updates on HOLBA activity.
- Build and maintain day-to-day relationships with businesses through regular in-person engagement across the BID area.
- Deliver high-volume outreach activity to ensure businesses are informed, engaged and prepared for the ballot.
- Support targeted engagement with voter businesses and key stakeholders, as directed by the Engagement & Partnerships Manager.
- Ballot Planning and Delivery
- Support the delivery of the BID ballot campaign through coordinated outreach, communications and engagement activity.
- Assist in planning and executing engagement initiatives, including mailings, events, briefings and information sessions.
- Maintain accurate and up-to-date records of levy payers and voter contacts to support ballot readiness and compliance.
- Support the delivery of ballot-related events, including logistics, set-up and stakeholder coordination.
- CRM, Insight and Administration
- Maintain accurate and timely CRM records, ensuring all engagement activity and stakeholder interactions are captured.
- Support voter tracking and engagement reporting through consistent data entry and monitoring.
- Capture member feedback and insights, escalating key issues and trends to inform.
- Provide administrative and operational support to the Engagement team, including scheduling, coordination of activity and documentation.
- Assist with preparation for meetings, including note-taking and follow-up actions where required.
- Experience in stakeholder engagement, events, customer-facing or campaign delivery roles.
- Strong organisational skills and attention to detail, with the ability to manage multiple tasks.
- Confident communicator, comfortable engaging with businesses in person, as well as via email, phone and online platforms.
- Proficiency in CRM systems and Microsoft Office tools.
- Proactive and reliable, with a strong sense of accountability for delivery.
- Understanding of BID operations and ballot processes.
- Familiarity with businesses and the operating environment in London's West End.
- Experience supporting public-facing campaigns, consultations or community engagement.
Please note that the above is not intended to be an exclusive or exhaustive list of responsibilities and personal specifications but an outline of the main areas. Please also note that the Company reserves the right to update the job description at its discretion.
Engagement Executive up to £35k (dependent on experience) in London employer: Heart of London Business Alliance
Contact Detail:
Heart of London Business Alliance Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Engagement Executive up to £35k (dependent on experience) in London
✨Tip Number 1
Get to know the company inside out! Research HOLBA and its member businesses so you can speak their language during interviews. This shows you're genuinely interested and ready to engage.
✨Tip Number 2
Network like a pro! Attend industry events or local meet-ups where you can connect with people in the BID area. Building relationships now can give you a leg up when it comes to landing that Engagement Executive role.
✨Tip Number 3
Practice your pitch! Prepare a short, engaging introduction about yourself that highlights your experience in stakeholder engagement and campaign delivery. You want to make a memorable first impression!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to engage with us directly.
We think you need these skills to ace Engagement Executive up to £35k (dependent on experience) in London
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Engagement Executive role. Highlight your experience in stakeholder engagement and any relevant campaigns you've worked on. We want to see how your skills align with what we're looking for!
Show Off Your Communication Skills: Since this role involves a lot of in-person engagement, it's crucial to demonstrate your communication prowess. Use clear and concise language in your application, and don’t shy away from sharing examples of how you've successfully engaged with businesses or stakeholders in the past.
Be Detail-Oriented: Attention to detail is key for this position. Ensure your application is free from typos and errors. We appreciate candidates who take the time to present their information accurately and professionally, as it reflects the standards we uphold at StudySmarter.
Apply Through Our Website: We encourage you to submit your application through our website. It’s the best way for us to receive your details directly and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Heart of London Business Alliance
✨Know Your Audience
Before the interview, do some research on HOLBA and their member businesses. Understand their mission, values, and recent activities. This will help you tailor your responses and show that you're genuinely interested in the role.
✨Showcase Your Engagement Skills
Prepare examples from your past experiences where you've successfully engaged with stakeholders or managed events. Highlight your communication skills and how you've built relationships, as this is crucial for the Engagement Executive role.
✨Be Detail-Oriented
Since attention to detail is key in this position, be ready to discuss how you manage data and maintain records. Bring up any experience you have with CRM systems and how you ensure accuracy in your work.
✨Ask Insightful Questions
At the end of the interview, ask questions that demonstrate your understanding of the BID ballot process and engagement strategies. This shows your proactive nature and eagerness to contribute to the team's success.