At a Glance
- Tasks: Manage member data and support engagement activities in a vibrant London setting.
- Company: Join a dynamic team at the heart of London's West End.
- Benefits: Competitive salary, opportunities for growth, and a chance to make a real impact.
- Other info: Apply early as we review applications on a rolling basis!
- Why this job: Be part of a team shaping engagement in one of the world's most exciting districts.
- Qualifications: Strong organisational skills and a passion for data management.
The predicted salary is between 30000 - 32000 £ per year.
Looking for a role working in the heart of London, shaping a world-class West End? The CRM and Engagement Coordinator is responsible for maintaining high-quality member data, reporting and coordination to support effective engagement across HOLBA and the successful delivery of the BID ballot campaign.
Working as part of the Engagement team, the postholder ensures CRM data is accurate, up-to-date and structured to support voter tracking and engagement activity. The role provides reporting, briefing materials and data summaries to support targeted engagement and informed decision-making.
The postholder acts as a central coordination point for engagement activity, ensuring clear visibility of member interactions, accurate voter tracking, and alignment across the team. If you’re passionate about making an impact in one of the world’s most dynamic districts, we’d love to hear from you.
Salary £30k-£32k dependent on experience.
NOTE: We regularly review applications and reserve the right to close this advert early if we identify suitable candidates. To avoid disappointment, submit your application as soon as possible. Closing date no later than 10am on 6th July 2026. Interviews will be held on a rolling basis. For an informal chat please contact Dr Julie Grail.
CRM and Engagement Coordinator in London employer: Heart of London Business Alliance
Join a vibrant team at the heart of London, where your role as a CRM and Engagement Coordinator will directly contribute to shaping a world-class West End. We pride ourselves on fostering a collaborative work culture that values innovation and employee growth, offering opportunities for professional development while making a meaningful impact in one of the most dynamic districts globally. With competitive salaries and a commitment to maintaining high-quality member engagement, this is an excellent opportunity for those looking to thrive in a supportive and engaging environment.
Contact Details:
Heart of London Business Alliance Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land CRM and Engagement Coordinator in London
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Heart of London Business Alliance. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Heart of London Business Alliance before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace CRM and Engagement Coordinator in London
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Heart of London Business Alliance:Your cover letter is your chance to shine! Tell us why you want to work at Heart of London Business Alliance specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Heart of London Business Alliance!
How to prepare for a job interview at Heart of London Business Alliance
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
