At a Glance
- Tasks: Support Hospice staff in running the shop and assisting customers.
- Company: Join a compassionate team dedicated to providing palliative care.
- Benefits: Gain retail experience, build confidence, and make new friends.
- Other info: Flexible hours available; enjoy a supportive team environment.
- Why this job: Make a real difference in your community while learning valuable skills.
- Qualifications: Friendly, reliable, and eager to learn; no prior experience needed.
To support Hospice staff and volunteers in the efficient and effective operation of Hospice shops. Contributing to the work of a multi-professional team ensuring that an efficient, effective and comprehensive palliative care service is provided by the Hospice.
In accordance with Hospice policies and procedures, and as delegated by the manager, assist with:
- Receiving donated goods
- Stock sorting
- Pricing and display of goods for sale
Ensuring all resources are used for the benefit of the Hospice, patients, families and carers. Welcome, assist and serve shop customers in a courteous, helpful and friendly manner. Carry out procedures for handling payment for goods, i.e. cash, cheque and debit/credit card, ensuring Hospice policies are maintained at all times.
Assist in maintaining clean and safe working areas which minimises health, safety and security risks to self and others. Participate in shop promotional activities and themed events to maximise income opportunities. Report any concerns to the Shops Manager without delay.
Requirements:
- Friendly, reliable and happy to work as part of a team
- Comfortable speaking to customers and volunteers
- Willing to learn new tasks and follow procedures
- Interested in retail, sustainability, or supporting your local community
- Flexible - although we typically say 4 hours per week (or more if you'd like), if you are only able to do 2 or 3 hours that's fine with us. We'll agree a regular shift that suits you, Monday to Saturday (and Sundays where applicable).
Full induction and ongoing support from our shop team. Retail and customer service experience for your CV. New friendships and a chance to build confidence. The satisfaction of supporting hospice care in your area. References available after a suitable period (where appropriate).
Volunteer Retail Assistant - Borough Green employer: HEART OF KENT HOSPICE
Joining our team as a Volunteer Retail Assistant in Borough Green offers you the chance to make a meaningful impact while working in a supportive and friendly environment. We prioritise employee growth through comprehensive training and ongoing support, ensuring you gain valuable retail and customer service experience. With flexible hours and the opportunity to engage in community-focused initiatives, you'll not only contribute to hospice care but also build lasting friendships and confidence.
StudySmarter Expert Advice🤫
We think this is how you could land Volunteer Retail Assistant - Borough Green
✨Tip Number 1
Get to know the Hospice's mission and values. When you walk into that shop, show us you’re passionate about supporting the community and palliative care. It’ll make a huge difference in how you connect with the team and customers!
✨Tip Number 2
Be proactive! Don’t just wait for tasks to be assigned. Jump in and help out wherever you can, whether it’s sorting donations or chatting with customers. This shows us you’re eager to learn and contribute.
✨Tip Number 3
Practice your customer service skills before your shift. Being friendly and approachable is key, so think of some conversation starters or questions you can ask customers to make their experience enjoyable.
✨Tip Number 4
Finally, don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take that extra step to engage with us directly.
We think you need these skills to ace Volunteer Retail Assistant - Borough Green
Some tips for your application 🫡
Show Your Passion:When you're writing your application, let us know why you're excited about volunteering with us. Share your interest in retail, sustainability, or supporting the community – it’ll make your application stand out!
Be Personable:Since this role involves interacting with customers and fellow volunteers, make sure to convey your friendly and approachable nature in your application. A warm tone can go a long way in showing us you’re the right fit for our team.
Highlight Relevant Experience:If you've got any previous experience in retail or customer service, don’t forget to mention it! Even if it’s just a little bit, it shows us you’ve got the skills we’re looking for and that you’re ready to jump in.
Apply Through Our Website:We encourage you to apply directly through our website. It’s super easy and ensures your application gets to the right place. Plus, you’ll find all the info you need about the role and our amazing team!
How to prepare for a job interview at HEART OF KENT HOSPICE
✨Know the Hospice's Mission
Before your interview, take some time to understand the mission and values of the Hospice. This will help you align your answers with their goals and show that you're genuinely interested in supporting their cause.
✨Show Your Customer Service Skills
Since you'll be interacting with customers, think of examples from your past experiences where you've provided excellent service. Be ready to share how you handled difficult situations or went the extra mile for a customer.
✨Demonstrate Team Spirit
The role requires working as part of a multi-professional team, so be prepared to discuss your experience in teamwork. Share specific instances where you collaborated effectively with others to achieve a common goal.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the shop's community involvement or upcoming events. This shows your enthusiasm and willingness to engage beyond just the role.
