At a Glance
- Tasks: Support Hospice staff in running shops, sorting donations, and serving customers.
- Company: Join a compassionate team dedicated to providing palliative care.
- Benefits: Gain retail experience, build confidence, and make new friends.
- Other info: Flexible hours available; enjoy a supportive environment with ongoing training.
- Why this job: Make a real difference in your community while learning valuable skills.
- Qualifications: Friendly, reliable, and eager to learn; no prior experience needed.
The predicted salary is between 7 - 10 £ per hour.
To support Hospice staff and volunteers in the efficient and effective operation of Hospice shops. Contributing to the work of a multi-professional team ensuring that an efficient, effective and comprehensive palliative care service is provided by the Hospice.
In accordance with Hospice policies and procedures, and as delegated by the manager, assist with:
- Receiving donated goods
- Stock sorting
- Pricing and display of goods for sale
Ensuring all resources are used for the benefit of the Hospice, patients, families and carers. Welcome, assist and serve shop customers in a courteous, helpful and friendly manner. Carry out procedures for handling payment for goods, i.e. cash, cheque and debit/credit card, ensuring Hospice policies are maintained at all times.
Assist in maintaining clean and safe working areas which minimises health, safety and security risks to self and others. Participate in shop promotional activities and themed events to maximise income opportunities. Report any concerns to the Shops Manager without delay.
Requirements:
- Friendly, reliable and happy to work as part of a team
- Comfortable speaking to customers and volunteers
- Willing to learn new tasks and follow procedures
- Interested in retail, sustainability, or supporting your local community
- Flexible - although we typically say 4 hours per week (or more if you'd like), if you are only able to do 2 or 3 hours that's fine with us. We'll agree a regular shift that suits you, Monday to Saturday (and Sundays where applicable).
Benefits:
- Full induction and ongoing support from our shop team
- Retail and customer service experience for your CV
- New friendships and a chance to build confidence
- The satisfaction of supporting hospice care in your area
- References available after a suitable period (where appropriate)
Volunteer Retail Assistant - Tonbridge employer: HEART OF KENT HOSPICE
Joining our team as a Volunteer Retail Assistant in Tonbridge offers you the chance to make a meaningful impact in your community while gaining valuable retail experience. We pride ourselves on fostering a supportive and friendly work culture, where every volunteer is valued and encouraged to grow personally and professionally. With flexible hours and comprehensive training, you'll not only contribute to vital hospice services but also build lasting friendships and enhance your CV.
StudySmarter Expert Advice🤫
We think this is how you could land Volunteer Retail Assistant - Tonbridge
✨Tip Number 1
Get to know the Hospice's mission and values. When you walk into that shop, show us you’re passionate about supporting the community and helping those in need. A genuine connection to the cause can really set you apart!
✨Tip Number 2
Be proactive! Don’t just wait for the manager to delegate tasks. Show us your enthusiasm by jumping in to help with sorting donations or setting up displays. It’s all about teamwork, and we love seeing volunteers who take initiative.
✨Tip Number 3
Practice your customer service skills before your shift. Whether it’s greeting customers or handling payments, being friendly and approachable is key. We want to see you shine when interacting with our lovely customers!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to get your application noticed. Plus, you’ll find all the info you need about the role and how you can make a difference in our community.
We think you need these skills to ace Volunteer Retail Assistant - Tonbridge
Some tips for your application 🫡
Show Your Passion:When writing your application, let us know why you're interested in volunteering with us. Share your enthusiasm for retail, sustainability, or supporting the community. A personal touch can really make your application stand out!
Tailor Your CV:Make sure to highlight any relevant experience you have, especially in retail or customer service. We want to see how your skills can contribute to our team, so don’t be shy about showcasing what you bring to the table!
Be Clear and Concise:Keep your application straightforward and to the point. Use clear language and avoid jargon. We appreciate a well-structured application that makes it easy for us to see your qualifications and enthusiasm.
Apply Through Our Website:We encourage you to submit your application through our website. It’s the easiest way for us to receive your details and ensures you’re considered for the role. Plus, you’ll find all the info you need about the position there!
How to prepare for a job interview at HEART OF KENT HOSPICE
✨Know the Hospice's Mission
Before your interview, take some time to understand the mission and values of the Hospice. This will help you align your answers with their goals and show that you're genuinely interested in supporting their cause.
✨Show Your Customer Service Skills
Since you'll be interacting with customers, think of examples from your past experiences where you've provided excellent service. Be ready to share how you handled difficult situations or went the extra mile for a customer.
✨Demonstrate Team Spirit
The role requires working as part of a multi-professional team, so be prepared to discuss your experience in teamwork. Share specific instances where you collaborated effectively with others to achieve a common goal.
✨Ask About Training and Support
Express your eagerness to learn by asking about the induction process and ongoing support. This shows that you're committed to developing your skills and contributing positively to the team.
