At a Glance
- Tasks: Support Hospice staff by sorting donations and serving customers in a friendly manner.
- Company: Join a compassionate team dedicated to providing palliative care.
- Benefits: Gain retail experience, build confidence, and make new friends while helping your community.
- Other info: Flexible hours available, with full support and training provided.
- Why this job: Make a real difference in people's lives while learning valuable skills.
- Qualifications: Friendly, reliable, and willing to learn; no prior experience needed.
To support Hospice staff and volunteers in the efficient and effective operation of Hospice shops. Contributing to the work of a multi-professional team ensuring that an efficient, effective and comprehensive palliative care service is provided by the Hospice.
In accordance with Hospice policies and procedures, and as delegated by the manager, assist with receiving donated goods, stock sorting, pricing and display of goods for sale, ensuring all resources are used for the benefit of the Hospice, patients, families and carers.
Welcome, assist and serve shop customers in a courteous, helpful and friendly manner. Carry out procedures for handling payment for goods, i.e. cash, cheque and debit/credit card, ensuring Hospice policies are maintained at all times.
Assist in maintaining clean and safe working areas which minimises health, safety and security risks to self and others. Participate in shop promotional activities and themed events to maximise income opportunities. Report any concerns to the Shops Manager without delay.
- Friendly, reliable and happy to work as part of a team
- Comfortable speaking to customers and volunteers
- Willing to learn new tasks and follow procedures
- Interested in retail, sustainability, or supporting your local community
- Flexible - although we typically say 4 hours per week (or more if you'd like) if you are only able to do 2 or 3 hours that's fine with us. We'll agree a regular shift that suits you, Monday to Saturday (and Sundays where applicable).
Full induction and ongoing support from our shop team. Retail and customer service experience for your CV. New friendships and a chance to build confidence. The satisfaction of supporting hospice care in your area. References available after a suitable period (where appropriate).
Hospice Shop Volunteer & Customer Service Advocate employer: HEART OF KENT HOSPICE
Joining our Hospice as a Shop Volunteer & Customer Service Advocate offers you the chance to make a meaningful impact in your community while gaining valuable retail and customer service experience. Our supportive work culture fosters teamwork and personal growth, with flexible hours that accommodate your schedule, allowing you to contribute to a cause that truly matters. You'll enjoy the satisfaction of helping others, forming new friendships, and receiving ongoing support from our dedicated team.
StudySmarter Expert Advice🤫
We think this is how you could land Hospice Shop Volunteer & Customer Service Advocate
✨Tip Number 1
Get to know the Hospice's mission and values. When you understand what they stand for, you can tailor your conversations to show how your passion aligns with their goals. This will make you a more appealing candidate!
✨Tip Number 2
Network like a pro! Chat with current volunteers or staff at the Hospice shop. They can give you insider tips on what they're looking for and might even put in a good word for you. Plus, it shows you're genuinely interested!
✨Tip Number 3
Be ready to showcase your customer service skills during any informal chats or interviews. Share specific examples of how you've helped customers in the past, especially in retail settings. This will highlight your ability to connect with people!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take that extra step to engage with us directly.
We think you need these skills to ace Hospice Shop Volunteer & Customer Service Advocate
Some tips for your application 🫡
Show Your Passion:When writing your application, let your enthusiasm for supporting the community and hospice care shine through. We want to see why you're excited about this role and how you can contribute to our team!
Tailor Your CV:Make sure to customise your CV to highlight any relevant experience in retail or customer service. We love seeing how your skills align with what we do, so don’t hold back on showcasing your strengths!
Be Friendly and Approachable:Since this role involves interacting with customers and volunteers, use a warm and friendly tone in your application. We’re looking for someone who can create a welcoming atmosphere, so let that personality shine through!
Apply Through Our Website:To make things easier for us both, please apply directly through our website. It streamlines the process and ensures we get all the info we need to consider your application. Plus, it shows you’re keen to join our team!
How to prepare for a job interview at HEART OF KENT HOSPICE
✨Know Your Role
Familiarise yourself with the responsibilities of a Hospice Shop Volunteer & Customer Service Advocate. Understand how your role supports the wider team and contributes to palliative care. This will help you articulate your motivation and how you can make a difference during the interview.
✨Showcase Your People Skills
Since this role involves interacting with customers and volunteers, be prepared to share examples of your previous customer service experiences. Highlight your ability to communicate effectively and work as part of a team, as these are key qualities they’re looking for.
✨Demonstrate Your Commitment to Community
Express your interest in retail, sustainability, and supporting the local community. Share any relevant experiences or initiatives you've been involved in that align with the values of the hospice. This shows that you’re not just looking for a job, but genuinely want to contribute.
✨Ask Thoughtful Questions
Prepare a few questions to ask at the end of the interview. Inquire about the shop's promotional activities or how the team collaborates on events. This demonstrates your enthusiasm for the role and your willingness to engage with the team.
