At a Glance
- Tasks: Lead and inspire our charity retail shops to achieve sales targets and enhance performance.
- Company: Heart of Kent Hospice, a vibrant charity making a difference in the community.
- Benefits: Competitive salary, opportunity to make an impact, and a supportive team environment.
- Other info: Dynamic role with opportunities for personal growth and community engagement.
- Why this job: Join us to drive change and elevate our charity shops while helping those in need.
- Qualifications: Experience in multi-site retail management and a passion for leading teams.
The predicted salary is between 30000 - 40000 £ per year.
Heart of Kent Hospice is looking for an ambitious, high energy Retail Operations Manager to lead the day to day performance of our charity retail estate of 14 shops. This is a hands on operational leadership role. You'll be visible in the shops, holding teams to account against clear targets and using our data‑led dashboards to drive sales, control costs and raise standards across the estate.
You will line manage all our Shop Managers and the Transport and Logistics Manager and work in close partnership with our Commercial Strategy and Insights Manager to turn strategy into consistent, profitable delivery on the ground.
Qualifications:
- Multi‑site retail management experience and accountability for sales across several locations
- A strong track record of delivering financial targets and managing an operating budget
- Confident, data‑driven decision-making; comfortable interrogating EPOS and dashboard reports and acting on them
- Real strength in leading and developing frontline teams, including managing managers
- The energy, ambition and drive to take our shops to the next level
- Charity retail experience and a working knowledge of Gift Aid, EPOS and volunteer‑led operations would be an advantage but if you haven't worked in charity retail, we'd still love to hear from you.
Retail Operations Manager in Aylesford employer: HEART OF KENT HOSPICE
Heart of Kent Hospice is an exceptional employer that fosters a supportive and collaborative work culture, where your contributions directly impact the community. With a focus on employee growth and development, you will have access to training opportunities and the chance to lead a dedicated team across our 14 charity shops, all while making a meaningful difference in people's lives. Join us in a role that not only offers competitive benefits but also the unique satisfaction of working for a cause that truly matters.
