Customer Service Advisor Apprentice – Beijer Ref UK in Leeds

Enrol in our Customer Service Level 2 Apprenticeship to master client care. Acquire practical experience, hone skills, and drive business success. This is more than just a job — it’s the start of a career.

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands‑on experience.

What you'll do at work:

• Welcome customers warmly and assist with inquiries in person, over the phone, and via our email ticketing system.
• Handle customer complaints or concerns professionally, seeking solutions to ensure satisfaction.
• Process transactions accurately and efficiently.
• Assist with stock management, ensuring stock is where it needs to be to achieve on time in full deliveries.
• Maintain cleanliness and organisation of your area.
• Learn about products and services offered by the business and provide information and recommendations to customers.
• Complete administrative tasks as needed, such as filing paperwork or updating customer records.

Who we are:

Beijer Ref UK is a leading B2B wholesaler in the refrigeration and HVAC sector, supplying professional contractors who install and maintain systems across retail food, cold storage and commercial environments. Our customers rely on us to deliver accurate, dependable service in fast‑paced and often time‑critical environments. Our Retail Support Team is a centralised customer service function based in Leeds. The team supports specialist customers operating in cold chain retail. The work is varied, detailed, and plays a key role in customer satisfaction and retention.

The opportunity:

We’re offering the opportunity to join our Retail Support Team as a Customer Service Advisor Apprentice. This is a real job with real responsibility, combined with structured training through a recognised apprenticeship. You’ll learn how to provide professional customer service in a B2B environment while building valuable skills for a long‑term career with us. No previous industry experience is required — full training will be provided.

What you’ll be learning and doing:

• Handling customer enquiries by phone and email in a professional manner.
• Processing customer orders accurately using company systems.
• Communicating clearly with customers about orders, deliveries and queries.
• Working with internal teams to resolve customer issues.
• Developing knowledge of products, systems and processes.
• Organising and prioritising tasks in a busy office environment.
• Building confidence, attention to detail and customer service skills.

About the apprenticeship:

• Level 2 Customer Service Practitioner.
• Work‑based learning with dedicated off‑the‑job training time.
• Support from a workplace mentor and external training provider.
• Opportunity to progress into a permanent Customer Service Advisor role, based on performance and capability.

Where you'll work:

15 Bruntcliffe Avenue, Leeds, 27 Industrial Estate, Morley, Leeds LS27 0LL.

Requirements:

Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.

Skills:

• Communication skills.
• IT skills.
• Attention to detail.
• Organisation skills.
• Customer care skills.
• Problem solving skills.
• Presentation skills.
• Administrative skills.
• Number skills.
• Analytical skills.
• Logical.
• Team working.
• Creative.
• Initiative.
• Non judgemental.
• Patience.
• Physical fitness.

About this employer:

Beijer Ref UK is a leading B2B wholesaler in the refrigeration and HVAC sector, supplying professional contractors who install and maintain systems across retail food, cold storage and commercial environments.