At a Glance
- Tasks: Lead and develop a dynamic team while delivering excellent customer service.
- Company: Join the Heart of England Co-operative Society, a community-focused organisation.
- Benefits: Earn £13.35 per hour with 30 days holiday and great discounts.
- Other info: Flexible shifts available; training starts in May/June for July opening.
- Why this job: Take ownership and shape your store while progressing to Store Management.
- Qualifications: Retail experience and leadership skills are a plus, but ready to step up is welcome!
The predicted salary is between 27000 - 28000 £ per year.
The Heart of England Co-operative Society is excited to announce the opening of our BRAND NEW food convenience store in Southam Flying Fields this July, and we're looking for enthusiastic and dedicated individuals to join us! Are you passionate about providing excellent customer service and looking to be part of a dynamic team? Join us at the Heart of England Co-operative Society and help us bring exceptional food convenience and customer service to the heart of Southam.
We’re looking for Team Leaders to join our Southam Flying Fields store and we have various part-time contracts available. This is your opportunity to move beyond a standard retail role and take real ownership—leading a team, driving performance, and building the skills to progress into Store Management.
What You’ll Be Doing
- Lead, coach and develop your team to deliver strong performance
- Take ownership of shifts, including opening and closing the store
- Drive excellent customer service and make us the go-to store in the community
- Support recruitment, training and onboarding of new colleagues
- Manage performance, attendance and team engagement
- Control key commercial areas including waste, stock and labour
- Maintain high standards across availability, merchandising and compliance
This is a hands‑on leadership role where you’ll be expected to lead from the front and make decisions that impact the store’s success.
About You
- Experience in retail or a fast‑paced customer environment
- Previous supervisory or leadership experience (or ready to step up)
- Willingness to work a variety of shifts, including weekends and holidays
- Commercial awareness and confidence working towards targets
- A natural motivator who can get the best out of people
- Organised, resilient and comfortable taking ownership
Your Career with Us
We don’t just hire Team Leaders—we develop future Store Managers. With structured training, real accountability and ongoing support, you’ll have a clear pathway to progress within the Society.
Pay & Benefits
- £13.35 per hour
- 30 days holiday (incl. bank holidays), rising with service
- Pension with 3.3% employer contribution
- Life assurance (2x salary)
- 10% colleague discount + double discount every pay weekend
- 15% discount at Fabb Furniture
- Access to My Staff Shop and wide retail discounts
- Wagestream – flexible access to your pay
- 24/7 GP access, counselling & support services
- Grocery Aid & Co‑op Credit Union support
- Wellbeing app & mental health support
- Enhanced maternity pay
- Enhanced redundancy pay
- Bereavement and terminal illness support
- Refer a Friend scheme
- Long Service Awards
Why Join Us?
At Heart of England Co-operative Society, our stores are at the heart of the community. As a Team Leader, you’ll play a key role in shaping your store, developing your team, and making a real difference locally. This store is opening in July but we expect colleagues to be available for training and induction during May/June.
Team Leader in Southam employer: Heart of England Society
Contact Detail:
Heart of England Society Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Team Leader in Southam
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on the Heart of England Co-operative Society. Understand their values and what makes them tick. This will help you connect with the team and show that you're genuinely interested in being part of their community.
✨Tip Number 2
Practice your leadership stories! Think of specific examples from your past experiences where you've led a team or handled a tough situation. Be ready to share these during your interview to demonstrate your skills and how you can drive performance in the new store.
✨Tip Number 3
Show off your customer service passion! Since this role is all about providing excellent service, be prepared to discuss how you've gone above and beyond for customers in the past. This will highlight your commitment to making the store the go-to place in the community.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows that you’re tech-savvy and ready to embrace the digital side of retail. Let’s get you on board!
We think you need these skills to ace Team Leader in Southam
Some tips for your application 🫡
Show Your Passion: When writing your application, let your enthusiasm for customer service shine through! We want to see that you’re genuinely excited about joining our team and making a difference in the community.
Highlight Leadership Experience: If you've got any previous supervisory or leadership experience, make sure to mention it! We’re looking for natural motivators who can lead from the front, so share examples of how you've inspired others in past roles.
Tailor Your Application: Don’t just send a generic application! Take the time to tailor your CV and cover letter to reflect the specific skills and experiences that match the Team Leader role. We love seeing candidates who take this extra step!
Apply Through Our Website: Ready to take the plunge? Make sure to apply through our website for the best chance of success! It’s the easiest way for us to review your application and get you on board with our fantastic team.
How to prepare for a job interview at Heart of England Society
✨Know the Company Inside Out
Before your interview, take some time to research the Heart of England Co-operative Society. Understand their values, mission, and what makes them unique in the community. This will not only help you answer questions more effectively but also show your genuine interest in being part of their team.
✨Showcase Your Leadership Skills
As a Team Leader, you'll need to demonstrate your ability to lead and motivate a team. Prepare examples from your past experiences where you've successfully managed a team or taken ownership of a project. Highlight how you drove performance and improved customer service, as these are key aspects of the role.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving and decision-making skills. Think about situations where you had to handle difficult customers or manage team conflicts. Practising your responses will help you feel more confident and articulate during the interview.
✨Ask Thoughtful Questions
At the end of the interview, you'll likely have the chance to ask questions. Use this opportunity to inquire about the team dynamics, training opportunities, and what success looks like in the Team Leader role. This shows your enthusiasm and helps you gauge if the company is the right fit for you.