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- Tasks: Provide compassionate support and guidance to families during difficult times.
- Company: Heart of England Co-op Funerals, a caring and dedicated local business.
- Benefits: Staff discounts, enhanced leave, eye care contributions, and a competitive pension.
- Why this job: Make a meaningful difference in people's lives while working in a supportive team.
- Qualifications: Strong communication skills, empathy, and attention to detail required.
- Other info: Flexible hours with opportunities for additional shifts and career growth.
The predicted salary is between 12698 - 16000 £ per year.
Heart of England Co‑op Funerals is a small, independent, regional business operating through 16 funeral homes in Coventry, Warwickshire, South Leicestershire, and Northamptonshire. Serving our client families to the very highest standards with our committed team of experienced professionals. We are looking to recruit a Personal Funeral Advisor for our Rugby area to achieve the aforementioned high standards through the delivery of excellent client service.
The role will require you to work effectively as part of a team, as well as being able to work on your own initiative and sometimes under pressure. We need a person who is caring as well as empathetic to the needs of our clients and our colleagues. Attention to detail is a prerequisite. Working a core of 20 hours per week, there will also be additional hours to cover holidays, sickness and participation in the Saturday morning rota.
Responsibilities- Being an ambassador for the business at all times
- Dignified and respectful care of the deceased
- Managing the client journey
- Establishing our client’s needs and recommending options and choices available
- Chapel of Rest visitations
- Delivering the highest standards of client care
- Being committed to delivering excellent client service to the highest standards
- Excellent communication skills including strong written and spoken English
- Well presented with a professional demeanour
- Physically fit and able to lift when required
- A flexible and dependable approach to work
- Good numeracy and strong IT skills
If you’re successful in your application, we’ll perform some background checks as part of our pre‑employment screening process. These will include a basic DBS (disclosure and barring service) check.
Benefits- Staff discount in our 38 Food Stores and 16 Funeral branches
- Employee Assistance Programme
- Discounts for Co‑operative Travel and Fabb Furniture stores
- Enhanced annual leave (rising with service)
- Eye care with contributions to glasses and free eye tests
- A competitive pension with up to 10% employer contributions
Salary starting from £12,698 (pro rata for 20 hours per week), with an increase after twelve weeks probation, with additional hours and Saturday rota payments. OTE is circa £16k per annum.
Personal Funeral Advisor in Rugby employer: Heart of England Society
Contact Detail:
Heart of England Society Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Personal Funeral Advisor in Rugby
✨Tip Number 1
Network like a pro! Reach out to friends, family, and even acquaintances who might have connections in the funeral industry. You never know who might have a lead on a Personal Funeral Advisor role or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by practising common questions related to client care and empathy. We suggest role-playing with a friend to get comfortable discussing your approach to handling sensitive situations, as this will show your caring nature.
✨Tip Number 3
Showcase your attention to detail! Bring along examples of how you've gone above and beyond in previous roles. Whether it’s a project you managed or a situation where you provided exceptional service, make sure to highlight these during your conversations.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to engage directly with us.
We think you need these skills to ace Personal Funeral Advisor in Rugby
Some tips for your application 🫡
Show Your Caring Side: When writing your application, let your empathy shine through. We want to see how you connect with clients and understand their needs, so share any relevant experiences that highlight your caring nature.
Be Professional Yet Personal: While we appreciate a professional tone, don’t be afraid to inject a bit of your personality into your application. This role is all about client interaction, so showing us who you are can make a big difference!
Attention to Detail is Key: Make sure your application is free from typos and errors. We’re looking for someone who pays attention to the little things, so double-check your work before hitting send. It shows you care about quality!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, it’s super easy to do!
How to prepare for a job interview at Heart of England Society
✨Understand the Role
Before your interview, make sure you thoroughly understand what a Personal Funeral Advisor does. Familiarise yourself with the responsibilities and the importance of client care in this sensitive role. This will help you articulate how your skills align with their needs.
✨Show Empathy and Care
Given the nature of the job, it's crucial to demonstrate your caring and empathetic side during the interview. Share examples from your past experiences where you've provided support or comfort to others, showing that you can handle the emotional aspects of the role.
✨Highlight Attention to Detail
Attention to detail is key in this position. Be prepared to discuss specific instances where your attention to detail made a difference in your work. Whether it’s managing client information or ensuring everything is perfect for a service, show them you’ve got this covered.
✨Prepare Questions
At the end of the interview, you’ll likely be asked if you have any questions. Prepare thoughtful questions about the company culture, team dynamics, or how they measure success in this role. This shows your genuine interest and helps you assess if it’s the right fit for you.