At a Glance
- Tasks: Provide compassionate support and guidance to families during difficult times.
- Company: Heart of England Co-op Funerals, a caring and dedicated local business.
- Benefits: Staff discounts, enhanced leave, eye care contributions, and a competitive pension.
- Other info: Flexible hours with opportunities for additional shifts and career growth.
- Why this job: Make a meaningful impact in people's lives while working in a supportive team.
- Qualifications: Strong communication skills, empathy, and attention to detail are essential.
The predicted salary is between 13218 - 16000 € per year.
Heart of England Co-op Funerals is a small, independent, regional business operating through 14 funeral homes in Coventry, Warwickshire, South Leicestershire, and Northamptonshire. Serving our client families to the very highest standards with our committed team of experienced professionals. We are looking to recruit a Personal Funeral Advisor for our Nuneaton area to achieve the aforementioned high standards through the delivery of excellent client service.
The role will require you to work effectively as part of a team, as well as being able to work on your own initiative and sometimes under pressure. We need a person who is caring as well as empathetic to the needs of our clients and our colleagues. Attention to detail is a prerequisite. Working a core of 20 hours per week, there will also be additional hours to cover holidays, sickness and participation in the Saturday morning rota.
Responsibilities- Being an ambassador for the business at all times
- Dignified and respectful care of the deceased
- Managing the client journey
- Establishing our client’s needs and recommending options and choices available
- Chapel of Rest visitations
- Delivering the highest standards of client care
- Committed to delivering excellent client service to the highest standards
- Excellent communication skills including strong written and spoken English
- Well presented with a professional demeanour
- Physically fit and able to lift when required
- A flexible and dependable approach to work
- Good numeracy and strong IT skills
If you’re successful in your application, we’ll perform some background checks as part of our pre‑employment screening process. These will include a basic DBS (disclosure and barring service) check.
Benefits- Staff discount in our 38 Food Stores and 14 Funeral branches
- Employee Assistance Programme
- Discounts for Co‑operative Travel and Fabb Furniture stores
- Enhanced annual leave (rising with service)
- Eye care with contributions to glasses and free eye tests
- A competitive pension with up to 10% employer contributions.
- Salary starting from £13,218 (pro rata for 20 hours per week), with an increase after twelve weeks probation, with additional hours and Saturday rota payments OTE is circa £16k per annum.
Personal Funeral Advisor employer: Heart of England Society
Heart of England Co-op Funerals is an exceptional employer, offering a supportive and compassionate work environment for Personal Funeral Advisors in the Nuneaton area. With a strong commitment to employee well-being, we provide generous benefits including enhanced annual leave, a competitive pension scheme, and discounts across our food stores and travel services. Our culture fosters professional growth and teamwork, ensuring that you can thrive while making a meaningful impact in the lives of our client families.
StudySmarter Expert Advice🤫
We think this is how you could land Personal Funeral Advisor
✨Tip Number 1
Network like a pro! Reach out to friends, family, and even acquaintances who might have connections in the funeral industry. A personal recommendation can go a long way in landing that Personal Funeral Advisor role.
✨Tip Number 2
Prepare for the interview by practising common questions related to client care and empathy. We want you to showcase your caring nature and attention to detail, so think of examples from your past experiences that highlight these qualities.
✨Tip Number 3
Dress to impress! First impressions matter, especially in a role that requires professionalism. Make sure you present yourself well during interviews and any networking events.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in being part of our dedicated team at Heart of England Co-op Funerals.
We think you need these skills to ace Personal Funeral Advisor
Some tips for your application 🫡
Show Your Caring Side:When writing your application, let your empathy shine through. We want to see how you connect with clients and understand their needs, so share any relevant experiences that highlight your caring nature.
Be Professional Yet Personal:While we appreciate a professional tone, don’t be afraid to inject a bit of your personality into your application. This role is all about client interaction, so showing us who you are can make a real difference.
Attention to Detail is Key:Make sure your application is free from typos and errors. We’re looking for someone who pays attention to the little things, so double-check your work before hitting send!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently, plus you’ll find all the info you need about the role there!
How to prepare for a job interview at Heart of England Society
✨Understand the Role
Before your interview, take some time to really understand what being a Personal Funeral Advisor entails. Familiarise yourself with the responsibilities and the values of Heart of England Co-op Funerals. This will help you articulate how your skills and experiences align with their mission of delivering excellent client service.
✨Show Empathy and Care
Given the sensitive nature of the role, it's crucial to demonstrate your caring and empathetic side during the interview. Think of examples from your past where you've shown compassion, whether in a professional or personal setting. This will resonate well with the interviewers and show that you can handle the emotional aspects of the job.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving abilities and how you manage client interactions. Prepare by thinking through potential situations you might face as a Personal Funeral Advisor and how you would respond. This will showcase your ability to think on your feet and maintain high standards under pressure.
✨Dress Professionally
First impressions matter, especially in a role that requires a professional demeanour. Make sure to dress appropriately for the interview, reflecting the respectful nature of the business. A smart outfit will not only boost your confidence but also convey your seriousness about the position.
