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For Companies At a Glance
- Tasks: Deliver exceptional client service and support families during difficult times.
- Company: Heart of England Co-op Funerals, a caring and dedicated team.
- Benefits: Staff discounts, enhanced leave, eye care contributions, and a competitive pension.
- Why this job: Make a meaningful impact in people's lives while developing your skills.
- Qualifications: Strong communication, empathy, teamwork, and attention to detail required.
- Other info: Flexible hours with opportunities for additional shifts and career growth.
The predicted salary is between 12698 - 16000 £ per year.
About us
Heart of England Co-operative Society is an independent, regional co‑operative operating 16 funeral homes across Coventry, Warwickshire, South Leicestershire and Northamptonshire. Our Funeral Division is built on compassion, professionalism and community connection, supporting families with care and dignity at the most difficult times of their lives.
We are now looking for a Personal Funeral Advisor to join our team at our Foleshill Road funeral home, with flexibility to support other Coventry branches when required. The hours of the role will be between 20‑39 hours (hours and days are negotiable).
The role
As a Personal Funeral Advisor, you will guide families through every stage of the funeral arranging process, delivering exceptional service with empathy, professionalism and cultural sensitivity. You will play a key role in ensuring every funeral reflects the wishes and traditions of the families we serve while meeting all company and regulatory standards.
Key responsibilities
- Act as a professional ambassador for the Society at all times
- Arrange and conduct funeral appointments in a sensitive and compliant manner
- Guide families through all available options, products and services
- Complete documentation and administrative processes accurately
- Provide dignified and respectful care of the deceased in line with company procedures
- Support Chapel of Rest visitations
- Liaise with clergy, celebrants, officiants and third parties
- Maintain strict confidentiality and comply with GDPR and data protection requirements
- Follow all Health & Safety policies and procedures
- Participate in the Saturday rota and provide cover for holidays and sickness when required
About you
Essential
- A demonstrable commitment to delivering high standards of client care
- Excellent communication skills (written and verbal English)
- A professional, empathetic and compassionate approach
- Strong organisational skills and attention to detail
- Ability to work independently and as part of a team
- Physically capable of undertaking manual handling duties when required
- Good numeracy and IT skills
- Flexible and reliable approach to working hours
Desirable
- Experience or knowledge of arranging and delivering multi-faith funerals, including Hindu, Sikh, Jewish and a wide range of cultural and faith traditions
- Strong community engagement skills with the ability to build relationships and raise awareness of our services within diverse local communities
Hours of work
- 20–39 hours per week, worked flexibly to meet business needs. Participation in a Saturday morning rota is required.
Salary & benefits
- Starting salary from £12,698 pro rata (based on 20 hours), increasing after successful completion of a 12‑week probationary period
- OTE circa £16,000 per annum (based on 20 hours) plus additional payments for extra hours and Saturday rota
- Staff discount across 38 Food Stores and 16 Funeral branches
- Employee Assistance Programme
- Discounts with Co‑operative Travel and Fabb Furniture
- Enhanced annual leave (increasing with service)
- Eye care contributions and free eye tests
- Pension scheme with 3.3% employer contributions
- Salary adjusted proportionally based on contracted hours
Equality, diversity and inclusion
We are committed to creating an inclusive workplace and welcome applications from candidates of all backgrounds. Selection will be based on merit and suitability for the role.
Pre‑employment screening
Any offer of employment will be subject to satisfactory pre‑employment checks, including references and a Basic DBS check.
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Personal Funeral Advisor employer: Heart of England Society
Contact Detail:
Heart of England Society Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Personal Funeral Advisor
✨Tip Number 1
Network like a pro! Reach out to friends, family, and even acquaintances who might know someone in the funeral industry. A personal connection can often lead to opportunities that aren’t advertised.
✨Tip Number 2
Prepare for interviews by practising common questions related to client service and empathy. We want you to showcase your caring nature and communication skills, so think of examples from your past experiences that highlight these traits.
✨Tip Number 3
Dress to impress! First impressions matter, especially in a role where professionalism is key. Make sure you present yourself well during any face-to-face interactions or video calls.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in joining our team at Heart of England Co-op Funerals.
We think you need these skills to ace Personal Funeral Advisor
Some tips for your application 🫡
Show Your Caring Side: When writing your application, let your empathy shine through. We want to see how you connect with clients and understand their needs, so share any relevant experiences that highlight your caring nature.
Nail the Details: Attention to detail is key in this role. Make sure your application is free from typos and errors. We appreciate a well-presented application that reflects your professionalism and commitment to high standards.
Be Yourself: We’re looking for genuine individuals who can be ambassadors for our business. Don’t be afraid to let your personality come through in your writing. Share your story and what makes you a great fit for our team!
Apply Through Our Website: To make sure your application gets to us directly, apply through our website. It’s the best way to ensure we see your application and can consider you for the Personal Funeral Advisor role.
How to prepare for a job interview at Heart of England Society
✨Know the Company Inside Out
Before your interview, take some time to research Heart of England Co-op Funerals. Understand their values, mission, and the services they offer. This will not only help you answer questions more effectively but also show your genuine interest in the role.
✨Showcase Your Empathy
As a Personal Funeral Advisor, empathy is key. Prepare examples from your past experiences where you've demonstrated care and understanding towards clients or colleagues. This will highlight your suitability for the role and your ability to connect with grieving families.
✨Demonstrate Strong Communication Skills
Since excellent communication is crucial, practice articulating your thoughts clearly. You might want to prepare answers to common interview questions and even conduct mock interviews with a friend. This will help you feel more confident and articulate during the actual interview.
✨Dress Professionally and Be Punctual
First impressions matter! Make sure to dress smartly and arrive on time for your interview. Being well-presented and punctual reflects your professionalism and respect for the interviewer's time, which is especially important in a client-focused role like this.
