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For Companies At a Glance
- Tasks: Deliver top-notch customer service and assist with store duties.
- Company: Join the Heart of England Cooperative Society, a community-focused family.
- Benefits: Earn £12.31 per hour, enjoy staff discounts, and receive generous holiday entitlement.
- Why this job: Be part of a team that makes a real difference in your community.
- Qualifications: Positive attitude and strong communication skills are essential.
- Other info: Structured training for career growth and endless opportunities await you!
The predicted salary is between 12 - 16 £ per hour.
We are looking for Customer Service Assistants! Heart of England Cooperative Society are looking for a Customer Service Assistant to join our growing team in our Hockley Heath convenience food store on a permanent, part-time contract for 16 hours per week.
Responsibilities
- Provide excellent customer service and communicate effectively with customers and team members.
- Assist with store duties to maintain high standards of service and store presentation.
About You
As a Customer Service Assistant with the Society, you will be positive and flexible, with a ‘can do’ attitude. A good communicator who is eager to deliver excellent customer service, you will work alongside your team to create a great atmosphere for our customers, making us the ‘go to’ store within our local communities. Your passion for convenience retail and our products will be contagious, as will your ability to always go the extra mile.
Life at The Society
Great Place to Work
At Heart of England Cooperative Society, we are a family, who want the best for each and every one of our colleagues. We achieve this through promoting wellbeing throughout the Society and encouraging the development of our colleagues through structured Training & Development.
First for Customers
We are recognised as the ‘go to’ convenience store within the communities we serve, and we honour this through the delivery of outstanding customer service and the consistent delivery of exceptional store standards.
At the Heart of the Community
Our stores are the beating heart of the communities in which we serve. We support local groups, clubs and good causes within our local communities, with the help of our dedicated colleagues and our Community & Membership Team.
Rewards & Benefits
At the Society, we offer a competitive salary of £12.31 per hour and generous staff discount across our Food Stores, Funeral Branches, Fabb Furniture stores & Coop travel. Our holiday entitlement increases with service and we offer a generous pension contribution. We provide you with a structured training plan, which will give you the tools you need to nurture your career and realise your full potential, whether you are looking to be the best Customer Service Assistant you can be, or Store Manager. The opportunities are endless!
Customer Service Assistant employer: Heart of England Society
Contact Detail:
Heart of England Society Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Assistant
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Heart of England Cooperative Society. Understand their values and what makes them the 'go to' store in the community. This will help you connect with the team and show that you're genuinely interested.
✨Tip Number 2
Practice your customer service skills! Think of examples from your past experiences where you went the extra mile for a customer. Be ready to share these stories during your interview to demonstrate your passion for excellent service.
✨Tip Number 3
Dress the part! When you show up for your interview, make sure you look smart and presentable. It shows that you care about the role and are ready to represent the Society's high standards.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your enthusiasm for the position and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Customer Service Assistant
Some tips for your application 🫡
Show Your Passion: When writing your application, let your enthusiasm for customer service shine through! We want to see how much you care about creating a great atmosphere for our customers and how you can contribute to making us the 'go to' store in the community.
Tailor Your Application: Make sure to customise your application to highlight your relevant experience and skills. Mention specific examples of how you've provided excellent customer service in the past, as this will help us see how you fit into our team.
Be Yourself: We’re looking for genuine people with a ‘can do’ attitude. Don’t be afraid to let your personality come through in your writing. Show us who you are and why you’d be a great addition to our family at Heart of England Cooperative Society!
Apply Through Our Website: To make sure your application gets to us quickly and easily, apply directly through our website. It’s the best way to ensure we see your application and get you one step closer to joining our fantastic team!
How to prepare for a job interview at Heart of England Society
✨Know the Company
Before your interview, take some time to research Heart of England Cooperative Society. Understand their values, community involvement, and what makes them the 'go to' store. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you provided excellent customer service. Think about situations where you went the extra mile or resolved a difficult issue. This will demonstrate your ability to communicate effectively and maintain high standards, which is crucial for a Customer Service Assistant.
✨Emphasise Teamwork
Since you'll be working alongside a team, highlight your ability to collaborate and create a positive atmosphere. Share stories that illustrate how you've worked well with others in previous roles, as this aligns with the Society's focus on teamwork and community spirit.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the training and development opportunities available, or how the Society supports local communities. This shows your enthusiasm for the role and your desire to grow within the company.
