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For Companies At a Glance
- Tasks: Deliver outstanding customer service and create a welcoming atmosphere for shoppers.
- Company: Heart of England Cooperative Society, a community-focused convenience store.
- Benefits: Competitive pay, generous discounts, holiday entitlement, and pension contributions.
- Why this job: Join a supportive team and make a real difference in your local community.
- Qualifications: Positive attitude, good communication skills, and a passion for retail.
- Other info: Structured training for career growth in a family-like work environment.
Overview
We are looking for a Customer Service Assistant to join Heart of England Cooperative Society at our Coniston Way, Nuneaton convenience food store. This is a permanent, part-time contract for 8 hours per week.
Responsibilities
- Deliver excellent customer service and help create a great atmosphere for customers.
- Work with the team to ensure high store standards and be the go-to store within the local community.
- Support store operations and contribute to a positive shopping experience.
About You / Qualifications
- Positive and flexible with a ‘can do’ attitude.
- Good communicator who is eager to deliver excellent customer service.
- Passion for convenience retail and products; ability to go the extra mile.
Life at The Society
Great Place to Work
- Heart of England Cooperative Society is a family-friendly employer that promotes wellbeing and encourages development through structured training and development.
First for Customers
We are recognised as the ‘go to’ convenience store within the communities we serve, delivering outstanding customer service and consistently high store standards.
At the Heart of the Community
Our stores support local groups, clubs and good causes with the help of our dedicated colleagues and our Community & Membership Team.
Rewards & Benefits
- Competitive salary of £12.31 per hour and generous staff discount across our Food Stores, Funeral Branches, Fabb Furniture stores & Coop travel.
- Holiday entitlement increases with service and a generous pension contribution.
- Structured training plan to nurture your career and realise your full potential, whether you aim to be the best Customer Service Assistant or progress to Store Manager.
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Customer Service Assistant employer: Heart of England Society
Contact Detail:
Heart of England Society Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Assistant
✨Tip Number 1
Get to know the company! Research Heart of England Cooperative Society and understand their values and community involvement. This will help you connect with them during your interview and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your customer service skills! Think of scenarios where you went above and beyond for a customer. Be ready to share these experiences in your interview to demonstrate your 'can do' attitude and passion for excellent service.
✨Tip Number 3
Dress the part! When you go for your interview, make sure you look smart and professional. First impressions matter, and showing that you care about your appearance reflects your commitment to the role.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows that you’re tech-savvy and comfortable with online processes, which is a great asset in today’s job market.
We think you need these skills to ace Customer Service Assistant
Some tips for your application 🫡
Show Your Personality: When writing your application, let your personality shine through! We want to see your positive and flexible attitude, so don’t be afraid to show us how you can bring a 'can do' spirit to the team.
Highlight Your Communication Skills: As a Customer Service Assistant, communication is key. Make sure to emphasise your ability to connect with customers and work well with your team. Share examples of how you've delivered excellent service in the past!
Express Your Passion for Retail: We love candidates who are passionate about convenience retail. In your application, tell us why you’re excited about working in this field and how you can contribute to making our store the 'go to' place in the community.
Apply Through Our Website: To make sure your application gets to us quickly and easily, apply through our website. It’s the best way to ensure we see your application and get you one step closer to joining our fantastic team!
How to prepare for a job interview at Heart of England Society
✨Know the Company
Before your interview, take some time to research Heart of England Cooperative Society. Understand their values, community involvement, and what makes them the 'go to' store. This will help you align your answers with their mission and show that you're genuinely interested in being part of their team.
✨Showcase Your Customer Service Skills
Prepare specific examples from your past experiences where you delivered excellent customer service. Think about times when you went the extra mile or resolved a difficult situation. This will demonstrate your ability to create a great atmosphere for customers, which is key for this role.
✨Emphasise Teamwork
As a Customer Service Assistant, you'll be working closely with your team. Be ready to discuss how you collaborate with others and contribute to a positive work environment. Share examples of how you've supported colleagues in the past, as this will highlight your flexibility and 'can do' attitude.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the training and development opportunities available, or how the Society supports local communities. This shows your enthusiasm for the role and your desire to grow within the company.
