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For Companies At a Glance
- Tasks: Deliver excellent customer service and create a welcoming atmosphere for our community.
- Company: Heart of England Cooperative Society, a family-oriented workplace.
- Benefits: Competitive pay, generous discounts, holiday entitlement, and pension contributions.
- Why this job: Join a supportive team and make a real difference in your local community.
- Qualifications: Positive attitude, good communication skills, and a passion for retail.
- Other info: Structured training for career growth and development opportunities.
Overview
We are looking for Customer Service Assistants! Heart of England Cooperative Society are looking for a Customer Service Assistant to join our growing team in our Lower Heathcote, Warwick convenience food store on a permanent, part-time contract for 8-16 hours per week.
Responsibilities
- Be positive and flexible, with a ‘can do’ attitude.
- Communicate effectively to deliver excellent customer service.
- Work alongside your team to create a great atmosphere for our customers, making us the ‘go to’ store within our local communities.
- Demonstrate passion for convenience retail and our products and go the extra mile.
About You
- Positive and flexible with a ‘can do’ attitude.
- Good communicator who is eager to deliver excellent customer service.
- Team player who helps create a welcoming store environment for customers.
Life at The Society
- Great Place to Work: We are a family who want the best for each of our colleagues, promoting wellbeing and encouraging development through structured Training & Development.
- First for Customers: We are recognised as the ‘go to’ convenience store within the communities we serve, delivering outstanding customer service and store standards.
- At the Heart of the Community: We support local groups, clubs and good causes with the help of our dedicated colleagues and our Community & Membership Team.
Rewards & Benefits
- Competitive salary of £12.31 per hour and generous staff discount across our Food Stores, Funeral Branches, Fabb Furniture stores & Coop travel.
- Holiday entitlement increases with service and a generous pension contribution.
- Structured training plan to develop your career and realise your full potential, whether you aim to be the best Customer Service Assistant or to progress to Store Manager.
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Customer Service Assistant employer: Heart of England Society
Contact Detail:
Heart of England Society Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Assistant
✨Tip Number 1
Get to know the company culture! Before your interview, check out their social media and website to see what they're all about. This will help you connect with them during the chat and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your customer service skills! Think of scenarios where you might need to handle difficult customers or tricky situations. Role-playing these situations with a friend can help you feel more confident and ready to impress during the interview.
✨Tip Number 3
Be yourself! The Society is looking for someone with a positive attitude and a 'can do' spirit. Don’t be afraid to let your personality shine through in the interview – they want to see how you’d fit into their friendly team.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows that you’re proactive and keen to join the team at Warwick Gates. Don’t miss out on this opportunity!
We think you need these skills to ace Customer Service Assistant
Some tips for your application 🫡
Show Your Personality: When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to express your enthusiasm for customer service and how you can contribute to our team.
Tailor Your Application: Make sure to tailor your application to the Customer Service Assistant role. Highlight your relevant experience and skills that align with our values of excellent customer service and community involvement.
Be Clear and Concise: Keep your application clear and to the point. Use simple language and avoid jargon. We appreciate straightforward communication, so make it easy for us to see why you’d be a great fit!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Heart of England Society
✨Know the Company
Before your interview, take some time to research the Heart of England Cooperative Society. Understand their values, community involvement, and what makes them the 'go to' store. This will help you align your answers with their mission and show that you're genuinely interested in being part of their team.
✨Show Your Customer Service Skills
Prepare examples from your past experiences where you've gone the extra mile for a customer. Think about situations where you turned a negative experience into a positive one. This will demonstrate your ability to deliver outstanding customer service, which is crucial for the role.
✨Emphasise Teamwork
As a Customer Service Assistant, you'll be working closely with your team. Be ready to discuss how you collaborate with others and contribute to a positive atmosphere. Share specific instances where teamwork led to success, as this will highlight your ability to fit into their culture.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! Inquire about their training and development opportunities or how they support local communities. This shows your enthusiasm for the role and your desire to grow within the company.
