At a Glance
- Tasks: Lead a new coffee shop, inspire your team, and deliver exceptional customer service.
- Company: Bewiched Coffee, part of the Heart of England Co-operative Society.
- Benefits: Ongoing training, career progression, and a supportive culture.
- Other info: Join us for a rewarding journey in a fast-paced environment.
- Why this job: Shape a brand new team and make a real impact in your community.
- Qualifications: Experience in customer service and proven leadership skills.
The predicted salary is between 30000 - 40000 € per year.
Bewiched Coffee is opening a brand new store in Warwick and is looking for an exceptional Coffee Shop Manager to lead the store as part of the Heart of England Co-operative Society. This is a fantastic opportunity to shape a new team, embed our culture, and establish Bewiched as the go-to coffee destination within the local community.
What You’ll Be Doing:
- Leading & Developing the Team: You will be a visible role model, motivating and engaging baristas and supervisors to create a positive, inclusive and high-performing environment. You’ll recruit, train, coach and develop your team, celebrating success and managing performance effectively.
- Delivering Outstanding Customer Service: You’ll ensure consistently exceptional customer experiences by delivering brand-standard, handcrafted coffee and food, living the Bewiched ‘Big 5’ and bringing our core values to life every day.
- Managing Store Operations & Standards: From opening and closing the store to maintaining outstanding hygiene, food safety and health & safety standards, you’ll take full ownership of operational excellence, ensuring all checks, audits and procedures are completed to the highest standard.
- Driving Sales & Commercial Performance: You’ll actively drive sales through great service, upselling and team engagement, while managing stock, cash handling, ordering and wastage to deliver strong commercial results.
What We’re Looking For:
- Previous experience in customer service, ideally within coffee, hospitality or food retail
- Proven leadership capability with the ability to inspire, coach and develop a team
- A positive, proactive and professional approach, with excellent communication skills
- Strong organisation, attention to detail and problem-solving ability
- Calm under pressure and confident working in a fast-paced environment
- Flexibility to work early mornings, evenings and weekends
Why Join Us?
- The opportunity to lead a brand new coffee shop from launch
- A supportive, values-led culture focused on development and teamwork
- The chance to make a real impact in your local community
- Ongoing training, development and career progression opportunities
- Be part of the Heart of England Co-operative Society – a business that genuinely puts people and communities first
If you’re a passionate leader with a genuine love for coffee and customer service, and you’re excited by the challenge of building something special from the ground up, we would love to hear from you.
Coffee Shop Manager employer: Heart of England Society
At Bewiched Coffee, we pride ourselves on being an exceptional employer that values passion, teamwork, and community impact. As a Coffee Shop Manager in our new Warwick location, you'll enjoy a supportive, values-led culture that prioritises your professional growth through ongoing training and development opportunities. Join us to lead a brand new team, create memorable customer experiences, and make a meaningful difference in the local community from day one.
StudySmarter Expert Advice🤫
We think this is how you could land Coffee Shop Manager
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Bewiched Coffee and its values. This will help you connect with the team and show that you're genuinely interested in being part of their journey.
✨Tip Number 2
Practice your leadership stories! Think of specific examples where you've inspired or developed a team. Be ready to share these during your interview to demonstrate your capability as a Coffee Shop Manager.
✨Tip Number 3
Show off your customer service skills! Prepare to discuss how you've delivered exceptional experiences in the past. Remember, it's all about making connections and showing your passion for coffee and community.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're keen on joining the Bewiched family right from the start!
We think you need these skills to ace Coffee Shop Manager
Some tips for your application 🫡
Show Your Passion for Coffee:When writing your application, let your love for coffee shine through! Share any relevant experiences that highlight your passion and knowledge about coffee, as this will resonate with us at Bewiched.
Highlight Your Leadership Skills:We’re looking for someone who can inspire and develop a team. Make sure to include examples of how you’ve successfully led teams in the past, showcasing your ability to motivate and engage others.
Emphasise Customer Service Excellence:Since delivering outstanding customer service is key, share specific instances where you’ve gone above and beyond for customers. This will show us that you understand the importance of creating exceptional experiences.
Keep It Professional Yet Personal:While we want to see your professional side, don’t be afraid to let your personality shine through! A friendly, approachable tone can make your application stand out and reflect the culture we’re building at Bewiched.
How to prepare for a job interview at Heart of England Society
✨Know Your Coffee
Brush up on your coffee knowledge before the interview. Be ready to discuss different brewing methods, types of coffee beans, and what makes a great cup of coffee. This shows your passion for the product and can set you apart from other candidates.
✨Showcase Your Leadership Skills
Prepare examples of how you've successfully led a team in the past. Think about specific situations where you motivated staff or resolved conflicts. This will demonstrate your ability to inspire and develop a team, which is crucial for the Coffee Shop Manager role.
✨Customer Service Excellence
Be ready to share your approach to delivering outstanding customer service. Think of times when you went above and beyond for a customer. This aligns perfectly with Bewiched's focus on creating exceptional customer experiences.
✨Understand Store Operations
Familiarise yourself with the operational aspects of running a coffee shop. Be prepared to discuss how you would manage hygiene standards, stock control, and cash handling. Showing that you understand these elements will highlight your readiness for the role.
