Service Manager – Respite & Day Services
Location: Leamington Spa, Warwickshire
Service: Respite & Day Services
Reports to: Operations Manager
Hours: 40 hours per week
Driving licence: Essential
Job Purpose
To manage the respite service within Respite & Day Services, based in Leamington Spa, in accordance with Heart of England Mencap’s policies and procedures and values. To ensure that all Safeguarding and Whistleblowing responsibilities are implemented in line with the organisation’s policies and procedures. To promote choice and independence where possible to the people we support.
Key Responsibilities
- Ensure that high standards of care and support are delivered to all customers.
- Ensure that all customers have appropriate and relevant documentation, including Support Plans, Risk Assessments and medical information.
- Ensure that regular and timely reviews are held in a person-centred way, ensuring that all documentation is kept up to date.
- Manage and monitor the delivery of medication and medication systems.
- Lead, manage and develop the staff team and ensure that training requirements are up to date.
- Undertake supervisions and appraisals with support workers and lead and facilitate Team Meetings.
- Ensure that all Heart of England Mencap’s Policies and Procedures are followed.
- Take responsibility for the management of the service and report to the Operations Manager as required.
- Manage staffing and recruitment and ensure the service operates with the correct staffing levels.
- Oversee audits and compliance, attend external inspections with the Local Authority or CQC and ensure any required actions are completed.
- Lead on Service Development Plans where needed.
- Monitor the use of utilities, supplies and equipment and follow up on any actions identified.
- Ensure that the fabric and security of the buildings are properly maintained.
- Ensure safeguarding and whistleblowing responsibilities are implemented in line with organisational policies and procedures.
Person Specification
Experience
- Proven track record of working in a care/support role.
- Proven track record of being in a supervisory/people management role.
- Proven track record of supporting people who present with challenging behaviours.
Skills and Abilities
- Good communication skills, both written and verbal.
- Be able to confidently use IT systems such as Word, Excel and other internal systems.
- Good time management and organisational skills.
- Be able to manage and prioritise duties and responsibilities.
- Supervision skills.
Knowledge
- Up-to-date knowledge of Learning Disabilities.
Qualifications
- Evidence of Level 3 qualification.
Values
The post holder is expected to demonstrate Heart of England Mencap’s values:
Honest, Effective, Aspirational, Respectful and Trustworthy.
Service Manager (Respite & Day Services) employer: Heart of England Mencap
At Heart of England Mencap, we pride ourselves on being an exceptional employer dedicated to supporting both our staff and the individuals we serve. Located in Evesham, our friendly residential home offers a nurturing work environment where you can grow professionally through comprehensive training and career development opportunities. With a strong focus on employee wellbeing, we provide generous benefits including 25 days annual leave, mental health support, and recognition awards, making it a fulfilling place to build a meaningful career in care.
