At a Glance
- Tasks: Manage the respite service, ensuring high standards of care and support for customers.
- Company: Heart of England Mencap, a supportive and values-driven organisation.
- Benefits: Competitive salary, training opportunities, and a chance to make a real difference.
- Other info: Join a dynamic environment with opportunities for personal and professional growth.
- Why this job: Lead a dedicated team and empower individuals to achieve independence.
- Qualifications: Experience in care/support roles and supervisory skills required.
The predicted salary is between 36000 - 44000 £ per year.
Location: Leamington Spa, Warwickshire
Service: Respite & Day Services
Reports to: Operations Manager
Hours: 40 hours per week
Driving licence: Essential
Job Purpose
To manage the respite service, based in Leamington Spa, in accordance with Heart of England Mencap's policies and procedures and values. To ensure that all Safeguarding and Whistleblowing responsibilities are implemented in line with the organisation's policies and procedures. To promote choice and independence where possible to the people we support.
Key Responsibilities
- Ensure that high standards of care and support are delivered to all customers.
- Ensure that all customers have appropriate and relevant documentation, including Support Plans, Risk Assessments and medical information.
- Ensure that regular and timely reviews are held in a person-centred way, ensuring that all documentation is kept up to date.
- Manage and monitor the delivery of medication and medication systems.
- Lead, manage and develop the staff team and ensure that training requirements are up to date.
- Undertake supervisions and appraisals with support workers and lead and facilitate Team Meetings.
- Ensure that all Heart of England Mencap's Policies and Procedures are followed.
- Take responsibility for the management of the service and report to the Operations Manager as required.
- Manage staffing and recruitment and ensure the service operates with the correct staffing levels.
- Oversee audits and compliance, attend external inspections with the Local Authority or CQC and ensure any required actions are completed.
- Lead on Service Development Plans where needed.
- Monitor the use of utilities, supplies and equipment and follow up on any actions identified.
- Ensure that the fabric and security of the buildings are properly maintained.
- Ensure safeguarding and whistleblowing responsibilities are implemented in line with organisational policies and procedures.
Person Specification
Experience
- Proven track record of working in a care/support role.
- Proven track record of being in a supervisory/people management role.
- Proven track record of supporting people who present with challenging behaviours.
Skills and Abilities
- Good communication skills, both written and verbal.
- Be able to confidently use IT systems such as Word, Excel and other internal systems.
- Good time management and organisational skills.
- Be able to manage and prioritise duties and responsibilities.
- Supervision skills.
Knowledge
- Up-to-date knowledge of Learning Disabilities.
Qualifications
- Evidence of Level 3 qualification.
Values
The post holder is expected to demonstrate Heart of England Mencap's values: Honest, Effective, Aspirational, Respectful and Trustworthy.
Service Manager (Respite) in Rugby employer: Heart of England Mencap
At Heart of England Mencap, we pride ourselves on being an exceptional employer dedicated to supporting both our staff and the individuals we serve. Located in Evesham, our friendly residential home offers a nurturing work environment where you can grow professionally through comprehensive training and career development opportunities. With a strong focus on employee wellbeing, we provide generous benefits including 25 days annual leave, mental health support, and recognition awards, making it a fulfilling place to build a meaningful career in care.
StudySmarter Expert Advice🤫
We think this is how you could land Service Manager (Respite) in Rugby
✨Dive into Local Community Groups
Social work thrives on community connections, so get involved in local groups or forums specific to your interests. Whether it’s volunteering at local shelters or joining community action boards, these are great ways to boost your visibility and make direct contacts that could lead to opportunities like the one at Heart of England Mencap.
✨Attend Social Work Events and Workshops
Keep an eye out for workshops, seminars, or conferences in social work. These events are fantastic for meeting professionals in the field, learning about emerging trends, and spotting job openings. Plus, you might just bump into someone from Heart of England Mencap!
✨Showcase Your Passion and Expertise
Use platforms like Instagram or LinkedIn to share your journey and insights into the social work sector. Whether it’s writing about your experiences or sharing relevant articles, this helps to establish you as an engaged professional. Potential employers, like Heart of England Mencap, will notice your enthusiasm!
✨Leverage Your Network
Don’t hesitate to reach out to professors, mentors, or even past colleagues who are in social work. They might have inside knowledge about openings at Heart of England Mencap or be able to connect you with someone who’s hiring. Networking is key, especially in a full-time role where relationships matter.
We think you need these skills to ace Service Manager (Respite) in Rugby
Some tips for your application 🫡
Show Your Passion for Social Work:In your cover letter, let us see your passion for social work shine through! Talk about the experiences that made you want to pursue this career—whether it’s volunteering, personal experiences, or academic projects. We want to know why this field matters to you.
Emphasise Relevant Qualifications:Make sure your CV highlights any relevant qualifications, like degrees in social work or certifications like a DBS check. If you've done any workshops or training, don’t forget to include those as well. We're keen to see your commitment to your professional development!
Detail Your Experience with Clients:Since this is a hands-on field, detailing any direct experience you have with clients is crucial. Whether it's internships, volunteer roles, or previous jobs, highlight those experiences in your CV to show us you've got the practical skills necessary for the job!
Tailor Your Application to Heart of England Mencap:Before hitting send, make sure to tailor your application specifically to Heart of England Mencap! Research our mission and values, and refer to them in your cover letter. This shows us that you understand our work and are genuinely interested in being a part of our team!
How to prepare for a job interview at Heart of England Mencap
✨Understanding the Role of Empathy
In social work, understanding and demonstrating empathy is key. Be prepared to share personal experiences or scenarios where you effectively showed compassion and support. This helps show that you genuinely care about the well-being of others, which is crucial in social work.
✨Demonstrating Knowledge of Frameworks
Familiarise yourself with the frameworks and models used in social work, such as the Strengths-Based Approach or the Ecological Perspective. Be ready to discuss how these frameworks apply to your work, especially if you can tie them into real-world examples or case studies you've encountered.
✨Showcasing Your Multi-Disciplinary Skills
In a full-time social work role, you'll often collaborate with healthcare professionals, educators, and law enforcement. Be prepared to describe your teamwork experiences and how you've effectively communicated with other disciplines to achieve the best outcomes for clients.
✨Preparing for Scenario-Based Questions
Expect questions that put you in hypothetical social work situations, such as dealing with a crisis or managing a complex case. Think through your thought process for these scenarios beforehand, considering how you'd assess the situation and what steps you'd take, as this demonstrates your critical thinking and problem-solving abilities.
