At a Glance
- Tasks: Lead and develop a team, drive performance, and ensure excellent customer service.
- Company: Heart of England Co-operative Society, a community-focused organisation.
- Benefits: £13.35 per hour, 30 days holiday, discounts, and health support.
- Other info: Clear career progression to Store Manager with ongoing support.
- Why this job: Step into leadership and shape your store while making a local impact.
- Qualifications: Retail experience and a passion for motivating others.
The predicted salary is between 13.35 - 13.35 £ per hour.
Job Description
Team Leader - Step Into Store Leadership We're looking for a Team Leader to join our Glenvale Park, Wellingborough Food Store (30 hours per week).
This is your opportunity to move beyond a standard retail role and take real ownership-leading a team, driving performance, and building the skills to progress into Store Management.
What You'll Be Doing As a Team Leader, you'll take responsibility for key areas of the store and step up to run the operation in the absence of the Store Manager.
You'll: Lead, coach and develop your team to deliver strong performance Take ownership of shifts, including opening and closing the store Drive excellent customer service and make us the go-to store in the community Support recruitment, training and onboarding of new colleagues Manage performance, attendance and team engagement Control key commercial areas including waste, stock and labour Maintain high standards across availability, merchandising and compliance This is a hands-on leadership role where you'll be expected to lead from the front and make decisions that impact the store's success.
About You Experience in retail or a fast-paced customer environment Previous supervisory or leadership experience (or ready to step up)Commercial awareness and confidence working towards targets A natural motivator who can get the best out of people Organised, resilient and comfortable taking ownership Your Career with Us We don't just hire Team Leaders-we develop future Store Managers.
With structured training, real accountability and ongoing support, you'll have a clear pathway to progress within the Society.
Pay & Benefits £13.35 per hour Holiday & Financial 30 days holiday (incl. bank holidays), rising with service Pension with 3.3% employer contribution Life assurance (2x salary)Discounts & Perks 10% colleague discount + double discount every pay weekend15% discount at Fabb Furniture Access to My Staff Shop and wide retail discounts Wagestream - flexible access to your pay Health & Wellbeing 24/7 GP access, counselling & support services Grocery Aid & Co-op Credit Union support Wellbeing app & mental health support Eye care support Family & Support Enhanced maternity pay Enhanced redundancy pay Bereavement and terminal illness support Recognition Refer a Friend scheme Long Service Awards Why Join Us?At Heart of England Co-operative Society, our stores are at the heart of the community.
As a Team Leader, you'll play a key role in shaping your store, developing your team, and making a real difference locally.
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Training and Quality Lead in Wellingborough employer: Heart of England Cooperative Society
As a member of the Society's Member & Community Engagement Committee, you will be part of a dynamic team dedicated to enhancing our member offerings and making a tangible impact in the community. We pride ourselves on fostering a collaborative work culture that values innovation and inclusivity, providing ample opportunities for personal and professional growth. Join us in our mission to align charitable initiatives with environmental sustainability, all while enjoying the unique advantage of being part of a forward-thinking organisation committed to positive change.
Contact Details:
Heart of England Cooperative Society Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Training and Quality Lead in Wellingborough
✨Get Your Retail Game On
Start by getting to know the local retail scene. Make a list of stores that align with your vibe and visit them. You'll be surprised at how many job openings come from chatting with staff or managers in-store. Plus, showing that you have a genuine interest in their brand can make you stand out when applying for that full-time role!
✨Join Retail Networks and Forums
Tap into retail-specific communities and forums, whether online or in-person. Platforms like Retail Week or local retail meetups can provide invaluable insights and connections. You never know who might drop a tip about an upcoming job at companies like Heart of England Cooperative Society, so don’t miss out on building those relationships!
✨Be Ready for Busy Season Opportunities
Keep your eyes peeled for seasonal hiring windows, especially in the run-up to major shopping periods. Retailers often look for full-time staff to carry through busy times and may even keep you on after the season. Stay proactive by regularly checking in with your favourite retailers about their hiring plans.
✨Show Off Your Customer Service Skills
Retail’s all about customer interactions, so make sure you showcase any relevant experience in your conversations and interviews. Share specific examples of your customer service skills and how they’ve led to positive outcomes. This is your moment to shine when applying to roles at places like Heart of England Cooperative Society!
We think you need these skills to ace Training and Quality Lead in Wellingborough
Some tips for your application 🫡
Show Off Your Customer Service Skills:In retail, customer service is key! Make sure your CV highlights any experience where you've dealt with customers, whether it’s resolving issues or enhancing the shopping experience. Use concrete examples to demonstrate your problem-solving skills and ability to handle difficult situations with ease.
Tailor Your CV for Retail:When applying for a full-time role like this one at Heart of England Cooperative Society, customise your CV to reflect retail-specific buzzwords. Include any relevant skills such as inventory management or visual merchandising, and if you have experience with POS systems, shout about it! This will show you’re serious about joining the retail team.
Craft a Genuine Cover Letter:Don’t just repeat your CV in your cover letter! Use it as a chance to explain why you're excited about the opportunity at Heart of England Cooperative Society and how your values align with their brand. Mention specific aspects of the company that resonate with you and let your enthusiasm shine through!
Highlight Your Adaptability:In retail, things can get busy and unpredictable, so demonstrate how adaptable and flexible you are. Share examples of times you've had to adjust your approach on the fly or take on new responsibilities. This will show Heart of England Cooperative Society that you’re ready to jump in and contribute right away!
How to prepare for a job interview at Heart of England Cooperative Society
✨Show Off Your Customer Service Skills
Retail is all about providing an exceptional customer experience, so be ready to discuss your past customer service stories. We should have examples on hand of how we've handled difficult situations or gone above and beyond to meet a customer's needs. These anecdotes will bring your application to life!
✨Familiarity with Point of Sale Systems
Many retail roles require us to work with Point of Sale (POS) systems, so it's a good idea to brush up on any relevant software you’ve used before. If you’re familiar with systems like Shopify or Square, don’t forget to mention this during the interview. Highlighting technical proficiency can set us apart from other candidates!
✨Understand Product Knowledge
Be prepared to discuss the products that the store sells and how we can contribute to their sales. Showing enthusiasm for the products and a willingness to learn can impress interviewers. We should research popular items or trends in the industry before the interview, so we can speak confidently about them.
✨Be Ready for Role-Playing Scenarios
Many retail interviews include role-playing scenarios where we might have to deal with a difficult customer or upsell a product. Practising these scenarios with a friend or family member can help us feel more comfortable. The key here is to showcase our problem-solving skills and ability to remain calm under pressure!
