At a Glance
- Tasks: Provide compassionate support and guidance to families during difficult times.
- Company: Heart of England Co-op Funerals, a caring and dedicated local business.
- Benefits: Staff discounts, enhanced leave, eye care contributions, and a competitive pension.
- Other info: Flexible hours with opportunities for additional shifts and career growth.
- Why this job: Make a meaningful difference in people's lives while working in a supportive team.
- Qualifications: Strong communication skills, empathy, and attention to detail required.
Heart of England Co-op Funerals is a small, independent, regional business operating through 16 funeral homes in Coventry, Warwickshire, South Leicestershire, and Northamptonshire. Serving our client families to the very highest standards with our committed team of experienced professionals. We are looking to recruit a Personal Funeral Advisor for our Southam area to achieve the aforementioned high standards through the delivery of excellent client service. The role will require you to work effectively as part of a team, as well as being able to work on your own initiative and sometimes under pressure. We need a person who is caring as well as empathetic to the needs of our clients and our colleagues. Attention to detail is a prerequisite. Working a core of 20 hours per week Monday to Friday 10am-2pm, there will also be additional hours to cover holidays, sickness and participation in the Saturday morning rota. You will be responsible for:
- Being an ambassador for the business at all times
- Dignified and respectful care of the deceased
- Managing the client journey
- Establishing our client's needs and recommending options and choices available
- Chapel of Rest visitations
- Delivering the highest standards of client care
- Being committed to delivering excellent client service to the highest standards
- Excellent communication skills including strong written and spoken English
- Well presented with a professional demeanour
- Physically fit and able to lift when required
- A flexible and dependable approach to work
- Good numeracy and strong IT skills
- Staff discount in our 38 Food Stores and 16 Funeral branches
- Employee Assistance Programme
- Discounts for Co-operative Travel and Fabb Furniture stores
- Enhanced annual leave (rising with service)
- Eye care with contributions to glasses and free eye tests
- A competitive pension with up to 10% employer contributions.
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Personal Funeral Advisor in Warwick employer: Heart of England Cooperative Society
As a member of the Society's Member & Community Engagement Committee, you will be part of a dynamic team dedicated to enhancing our member offerings and making a tangible impact in the community. We pride ourselves on fostering a collaborative work culture that values innovation and inclusivity, providing ample opportunities for personal and professional growth. Join us in our mission to align charitable initiatives with environmental sustainability, all while enjoying the unique advantage of being part of a forward-thinking organisation committed to positive change.
Contact Details:
Heart of England Cooperative Society Recruitment Team
We think you need these skills to ace Personal Funeral Advisor in Warwick
Client Service Excellence
Communication Skills
Empathy
Attention to Detail
Teamwork
Initiative
Ability to Work Under Pressure
