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- Tasks: Support families with compassionate service and manage client journeys with care.
- Company: Heart of England Co-op Funerals, a caring and dedicated regional business.
- Benefits: Staff discounts, enhanced leave, eye care contributions, and a competitive pension.
- Other info: Flexible hours with opportunities for additional shifts and career growth.
- Why this job: Make a meaningful impact in people's lives during their most challenging times.
- Qualifications: Strong communication skills, empathy, and attention to detail are essential.
The predicted salary is between 13218 - 16000 £ per year.
Heart of England Co-op Funerals is a small, independent, regional business operating through 16 funeral homes in Coventry, Warwickshire, South Leicestershire, and Northamptonshire. Serving our client families to the very highest standards with our committed team of experienced professionals.
We are looking to recruit a Personal Funeral Advisor for our Southam area to achieve the aforementioned high standards through the delivery of excellent client service. The role will require you to work effectively as part of a team, as well as being able to work on your own initiative and sometimes under pressure. We need a person who is caring as well as empathetic to the needs of our clients and our colleagues. Attention to detail is a prerequisite.
Working a core of 20 hours per week, Monday-Friday between 10am-2pm, there will also be additional hours to cover holidays, sickness and participation in the Saturday morning rota.
You will be responsible for:
- Being an ambassador for the business at all times
- Dignified and respectful care of the deceased
- Managing the client journey
- Establishing our client's needs and recommending options and choices available
- Chapel of Rest visitations
- Delivering the highest standards of client care
Core skills requirements:
- Being committed to delivering excellent client service to the highest standards
- Excellent communication skills including strong written and spoken English
- Well presented with a professional demeanour
- Physically fit and able to lift when required
- A flexible and dependable approach to work
- Good numeracy and strong IT skills
If you're successful in your application, we'll perform some background checks as part of our pre-employment screening process. These will include a basic DBS (disclosure and barring service) check.
In return for your hard work, we offer our colleagues a comprehensive range of benefits such as:
- Staff discount in our 38 Food Stores and 16 Funeral branches
- Employee Assistance Programme
- Discounts for Co-operative Travel and Fabb Furniture stores
- Enhanced annual leave (rising with service)
- Eye care with contributions to glasses and free eye tests
- A competitive pension with up to 10% employer contributions.
Salary starting from £13,218 (pro rata for 20 hours per week), with an increase after twelve weeks probation, with additional hours and Saturday rota payments. OTE is circa £16k per annum.
Personal Funeral Advisor in Southam employer: Heart Of England Cooperative Society
Contact Detail:
Heart Of England Cooperative Society Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Personal Funeral Advisor in Southam
✨Tip Number 1
Network like a pro! Reach out to friends, family, and even acquaintances who might know someone in the funeral industry. A personal connection can often lead to opportunities that aren’t advertised.
✨Tip Number 2
Be proactive! Don’t just wait for job postings; visit local funeral homes and introduce yourself. Show them your passion for providing excellent client service and how you can contribute to their team.
✨Tip Number 3
Prepare for interviews by practising common questions related to empathy and client care. We want you to showcase your caring nature and attention to detail, so think of examples from your past experiences.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect with us directly.
We think you need these skills to ace Personal Funeral Advisor in Southam
Some tips for your application 🫡
Show Your Caring Side: When writing your application, let your empathy shine through. We want to see how you connect with clients and understand their needs, so share any relevant experiences that highlight your caring nature.
Be Clear and Concise: Make sure your written application is easy to read and straight to the point. We appreciate attention to detail, so double-check for any typos or grammatical errors before hitting send!
Highlight Your Team Spirit: Since we work closely as a team, mention any past experiences where you've collaborated effectively with others. Show us how you can contribute to our supportive environment while also being able to work independently.
Apply Through Our Website: We encourage you to submit your application through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Heart Of England Cooperative Society
✨Show Your Caring Side
As a Personal Funeral Advisor, empathy is key. Make sure to express your understanding of the sensitive nature of the role during the interview. Share any relevant experiences where you’ve provided support or care to others, as this will demonstrate your ability to connect with clients.
✨Know the Company
Do your homework on Heart of England Co-op Funerals. Familiarise yourself with their values and the services they offer. This will not only help you answer questions more effectively but also show that you’re genuinely interested in being part of their team.
✨Demonstrate Attention to Detail
In this role, attention to detail is crucial. Prepare examples from your past work where your meticulousness made a difference. Whether it’s managing client information or ensuring a respectful environment, highlight how your careful approach aligns with their high standards.
✨Prepare for Scenario Questions
Expect to be asked how you would handle specific situations, especially under pressure. Think about scenarios related to client interactions or team dynamics. Practising your responses can help you feel more confident and articulate during the interview.