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- Tasks: Provide compassionate support and guidance to families during difficult times.
- Company: Heart of England Co-op Funerals, a caring and dedicated local business.
- Benefits: Staff discounts, enhanced leave, eye care contributions, and a competitive pension.
- Why this job: Make a meaningful difference in people's lives while working in a supportive team.
- Qualifications: Strong communication skills, empathy, and attention to detail required.
- Other info: Flexible hours with opportunities for additional shifts and career growth.
The predicted salary is between 12698 - 16000 £ per year.
Heart of England Co-op Funerals is a small, independent, regional business operating through 16 funeral homes in Coventry, Warwickshire, South Leicestershire, and Northamptonshire. Serving our client families to the very highest standards with our committed team of experienced professionals.
We are looking to recruit a Personal Funeral Advisor for our Rugby area to achieve the aforementioned high standards through the delivery of excellent client service. The role will require you to work effectively as part of a team, as well as being able to work on your own initiative and sometimes under pressure. We need a person who is caring as well as empathetic to the needs of our clients and our colleagues. Attention to detail is a prerequisite. Working a core of 20 hours per week, there will also be additional hours to cover holidays, sickness and participation in the Saturday morning rota.
You will be responsible for:
- Being an ambassador for the business at all times
- Dignified and respectful care of the deceased
- Managing the client journey
- Establishing our client's needs and recommending options and choices available
- Chapel of Rest visitations
- Delivering the highest standards of client care
Core skills requirements:
- Being committed to delivering excellent client service to the highest standards
- Excellent communication skills including strong written and spoken English
- Well presented with a professional demeanour
- Physically fit and able to lift when required
- A flexible and dependable approach to work
- Good numeracy and strong IT skills
If you're successful in your application, we'll perform some background checks as part of our pre-employment screening process. These will include a basic DBS (disclosure and barring service) check.
In return for your hard work, we offer our colleagues a comprehensive range of benefits such as:
- Staff discount in our 38 Food Stores and 16 Funeral branches
- Employee Assistance Programme
- Discounts for Co-operative Travel and Fabb Furniture stores
- Enhanced annual leave (rising with service)
- Eye care with contributions to glasses and free eye tests
- A competitive pension with up to 10% employer contributions.
- Salary starting from £12,698 (pro rata for 20 hours per week), with an increase after twelve weeks probation, with additional hours and Saturday rota payments OTE is circa £16k per annum
Personal Funeral Advisor in Rugby employer: Heart Of England Cooperative Society
Contact Detail:
Heart Of England Cooperative Society Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Personal Funeral Advisor in Rugby
✨Tip Number 1
Network like a pro! Reach out to friends, family, and even acquaintances who might have connections in the funeral industry. A personal recommendation can go a long way in landing that Personal Funeral Advisor role.
✨Tip Number 2
Show your passion! When you get the chance to chat with potential employers, make sure to express why you care about providing excellent client service. Share any relevant experiences that highlight your empathy and attention to detail.
✨Tip Number 3
Be proactive! Don’t just wait for job openings to pop up. Visit our website regularly and apply directly through it. This shows initiative and can help you stand out from the crowd.
✨Tip Number 4
Prepare for interviews by practising common questions related to client care and teamwork. Think about scenarios where you've demonstrated your caring nature and ability to work under pressure. Confidence is key!
We think you need these skills to ace Personal Funeral Advisor in Rugby
Some tips for your application 🫡
Show Your Caring Side: When writing your application, let your empathy shine through. We want to see how you connect with clients and understand their needs, so share any relevant experiences that highlight your caring nature.
Be Detail-Oriented: Attention to detail is key in this role. Make sure your application is free from typos and clearly structured. We appreciate a well-organised submission that reflects your commitment to high standards.
Communicate Clearly: Strong written communication skills are essential for us. Use clear and concise language in your application, and don’t hesitate to showcase your ability to convey information effectively.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re proactive!
How to prepare for a job interview at Heart Of England Cooperative Society
✨Show Your Caring Side
As a Personal Funeral Advisor, empathy is key. During the interview, share personal experiences that highlight your ability to connect with clients on an emotional level. This will demonstrate that you understand the sensitive nature of the role.
✨Know the Company
Do your homework on Heart of England Co-op Funerals. Familiarise yourself with their values and services. Mentioning specific aspects of their operations during the interview shows genuine interest and that you’re aligned with their mission.
✨Demonstrate Attention to Detail
This role requires meticulous attention to detail. Prepare examples from your past work where your attention to detail made a difference. Whether it’s managing client needs or ensuring dignified care, be ready to discuss how you excel in this area.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving skills under pressure. Think about potential situations you might face as a Personal Funeral Advisor and how you would handle them. Practising these responses can help you feel more confident.