Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Lead funeral arrangements and ensure exceptional client service across multiple branches.
- Company: Heart of England Co-operative Society, known for community-focused funeral care.
- Benefits: Competitive salary, staff discounts, enhanced leave, and a supportive work environment.
- Why this job: Make a meaningful impact in your community while leading a dedicated team.
- Qualifications: Minimum three years' experience in funeral directing and NAFD Diploma required.
- Other info: Join a compassionate team with opportunities for professional development and community engagement.
The predicted salary is between 30000 - 40000 £ per year.
Location - Rugby
Hours - 39 hours per week
Salary range £35,084 - £38,369 depending on experience
The Heart of England Co-operative Society is seeking an experienced and community-focused Lead Community Funeral Director to uphold our long-standing reputation for delivering exceptional funeral care. This pivotal role ensures the highest standards throughout every stage of the funeral journey - before, during and after - while leading colleagues across a cluster of funeral branches to deliver service excellence, operational quality and meaningful community engagement.
About the Role
As a Lead Community Funeral Director, you will oversee operational standards, lead and conduct funerals, and support colleagues across client-facing and support teams. You will ensure every client receives thoughtful, personalised care by establishing their needs, advising on products and services, and maintaining strong relationships with external agencies such as crematoria, clergy, hospitals and care homes. You will champion high professional standards, ensure compliance with relevant regulatory bodies, support colleague development, and contribute to the Society's goals through effective operational leadership, community activity and business development.
Key Responsibilities
- Lead funeral arrangements and conduct funerals, ensuring client wishes are fully met.
- Oversee operational standards across your allocated locations, including premises, vehicles and service delivery.
- Deliver exceptional client service and support colleagues in achieving performance objectives.
- Build strong relationships with external partners and act as an ambassador for the Society.
- Maintain accurate administrative and regulatory documentation in line with internal processes.
- Support community engagement activities to promote the business locally.
- Ensure the effective care of the deceased and uphold high presentation standards.
- Identify training needs and contribute to the professional development of Community Funeral Directors, Funeral Service Operatives, Logistics Co-ordinators, Embalmers and Personal Funeral Advisors.
- Participate in an out-of-hours rota, including nights, weekends and public holidays.
- Promote colleague wellbeing and support recruitment, performance and conduct processes.
About You
You will bring a minimum of three years' experience in a funeral directing role along with the NAFD Diploma in Funeral Directing (or equivalent). You will be an effective leader with excellent communication skills, strong product knowledge, and the ability to manage a variety of operational demands. You will be confident engaging with the community, delivering presentations, and representing the Society with professionalism and compassion.
Pre-Employment Screening
If you are successful in your application, you will be required to complete standard pre-employment screening checks, including a basic DBS (Disclosure and Barring Service) check.
What We Offer
In return for your commitment and dedication, we offer a comprehensive benefits package, including:
- Staff discount across our 38 Food Stores and 16 Funeral branches.
- Employee Assistance Programme.
- Discounts with Co-operative Travel and AHF Furniture stores.
- Enhanced annual leave entitlements (rising with service).
- Eye care benefits, including free eye tests and contributions towards glasses for screen work.
- A competitive pension scheme.
If you are an empathetic leader who is passionate about serving local families and supporting communities, we would be pleased to receive your application.
Lead Community Funeral Director in Royal Leamington Spa employer: Heart Of England Cooperative Society
Contact Detail:
Heart Of England Cooperative Society Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Lead Community Funeral Director in Royal Leamington Spa
✨Tip Number 1
Network like a pro! Reach out to your connections in the funeral industry and let them know you're on the lookout for opportunities. Attend local events or community gatherings where you can meet potential employers and showcase your passion for community engagement.
✨Tip Number 2
Prepare for interviews by practising common questions related to funeral directing. Think about how you can demonstrate your leadership skills and experience in delivering exceptional client service. We want you to shine, so rehearse your answers with a friend or in front of the mirror!
✨Tip Number 3
Showcase your community involvement! When chatting with potential employers, highlight any past experiences where you've engaged with the community or supported local initiatives. This will show that you’re not just about the job, but also about making a difference.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive and take the time to connect with us directly. Let’s get you on board!
We think you need these skills to ace Lead Community Funeral Director in Royal Leamington Spa
Some tips for your application 🫡
Show Your Passion: When writing your application, let your passion for community service shine through. We want to see how much you care about delivering exceptional funeral care and supporting local families.
Tailor Your Experience: Make sure to highlight your relevant experience in funeral directing. We’re looking for someone with at least three years in the field, so be specific about your roles and achievements that align with our needs.
Be Personable: Your application should reflect your communication skills and ability to connect with people. Use a friendly tone and share examples of how you've built relationships with clients and external partners in the past.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important details about the role.
How to prepare for a job interview at Heart Of England Cooperative Society
✨Know Your Community
As a Lead Community Funeral Director, understanding the local community is crucial. Research the demographics and any specific cultural practices that may influence funeral services in Rugby. This knowledge will help you connect with the interviewers and demonstrate your commitment to serving the community.
✨Showcase Your Leadership Skills
Prepare examples of how you've successfully led teams in previous roles. Highlight your ability to support colleagues and maintain high operational standards. Be ready to discuss how you’ve handled challenges and fostered a positive work environment, as this role requires strong leadership and team management.
✨Emphasise Client Care
Client care is at the heart of this role. Be prepared to share specific instances where you provided exceptional service or went above and beyond for families. Discuss how you establish relationships with clients and external partners, showcasing your empathetic approach and attention to detail.
✨Understand Regulatory Compliance
Familiarise yourself with the relevant regulations and standards in the funeral industry. Be ready to discuss how you ensure compliance in your work and how you maintain accurate documentation. This will show your professionalism and commitment to upholding the Society's high standards.
