Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Support families with care and empathy while managing the client journey.
- Company: Join a small, independent funeral business dedicated to high standards and compassionate service.
- Benefits: Enjoy staff discounts, enhanced leave, eye care contributions, and a competitive pension.
- Why this job: Make a meaningful impact in people's lives while working in a supportive team environment.
- Qualifications: Strong communication skills, attention to detail, and a caring attitude are essential.
- Other info: Flexible hours with opportunities for additional shifts and a starting salary of £12,698.
The predicted salary is between 12698 - 16000 £ per year.
Heart of England Co-op Funerals is a small, independent, regional business operating through 16 funeral homes in Coventry, Warwickshire, South Leicestershire, and Northamptonshire. Serving our client families to the very highest standards with our committed team of experienced professionals.
We are looking to recruit a Personal Funeral Advisor for our Brackley area to achieve the aforementioned high standards through the delivery of excellent client service. The role will require you to work effectively as part of a team, as well as being able to work on your own initiative and sometimes under pressure. We need a person who is caring as well as empathetic to the needs of our clients and our colleagues. Attention to detail is a prerequisite. Working a core of 20 hours per week on Wednesday afternoons, Thursdays and Fridays, there will also be additional hours to cover holidays, sickness and participation in the Saturday morning rota.
You will be responsible for:
- Being an ambassador for the business at all times
- Dignified and respectful care of the deceased
- Managing the client journey
- Establishing our client's needs and recommending options and choices available
- Chapel of Rest visitations
- Delivering the highest standards of client care
Core skills requirements:
- Being committed to delivering excellent client service to the highest standards
- Excellent communication skills including strong written and spoken English
- Well presented with a professional demeanour
- Physically fit and able to lift when required
- A flexible and dependable approach to work
- Good numeracy and strong IT skills
If you're successful in your application, we'll perform some background checks as part of our pre-employment screening process. These will include a basic DBS (disclosure and barring service) check.
In return for your hard work, we offer our colleagues a comprehensive range of benefits such as:
- Staff discount in our 38 Food Stores and 16 Funeral branches
- Employee Assistance Programme
- Discounts for Co-operative Travel and Fabb Furniture stores
- Enhanced annual leave (rising with service)
- Eye care with contributions to glasses and free eye tests
- A competitive pension with up to 10% employer contributions.
- Salary starting from £12,698 (pro rata for 20 hours per week), with an increase after twelve weeks probation, with additional hours and Saturday rota payments
- OTE is circa £16k per annum
Personal Funeral Advisor in Brackley employer: Heart Of England Cooperative Society
Contact Detail:
Heart Of England Cooperative Society Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Personal Funeral Advisor in Brackley
✨Tip Number 1
Familiarise yourself with the values and mission of Heart of England Co-op Funerals. Understanding their commitment to high standards and client care will help you align your responses during interviews and demonstrate that you're a good fit for their team.
✨Tip Number 2
Showcase your empathy and communication skills in any interactions you have with the company. Whether it's during a phone call or an informal chat, being able to convey warmth and understanding is crucial in this role.
✨Tip Number 3
Prepare to discuss scenarios where you've had to manage client needs or work under pressure. Having specific examples ready will illustrate your ability to handle the responsibilities of a Personal Funeral Advisor effectively.
✨Tip Number 4
Network with current or former employees if possible. They can provide insights into the company culture and expectations, which can be invaluable when preparing for your interview and understanding what it takes to succeed in the role.
We think you need these skills to ace Personal Funeral Advisor in Brackley
Some tips for your application 🫡
Understand the Role: Before applying, make sure to thoroughly read the job description for the Personal Funeral Advisor position. Understand the key responsibilities and core skills required, such as excellent communication and attention to detail.
Tailor Your CV: Customise your CV to highlight relevant experience and skills that align with the role. Emphasise any previous customer service roles or experiences that showcase your empathy and ability to work under pressure.
Craft a Compelling Cover Letter: Write a cover letter that reflects your understanding of the company’s values and your passion for providing excellent client service. Share specific examples of how you have demonstrated care and attention in past roles.
Proofread Your Application: Before submitting, carefully proofread your application materials. Check for spelling and grammatical errors, and ensure that your documents are well-formatted and professional.
How to prepare for a job interview at Heart Of England Cooperative Society
✨Show Empathy and Care
As a Personal Funeral Advisor, it's crucial to demonstrate your caring nature during the interview. Share examples of how you've supported clients or colleagues in difficult situations, highlighting your ability to empathise with their needs.
✨Communicate Clearly
Excellent communication skills are essential for this role. Practice articulating your thoughts clearly and concisely. Be prepared to discuss how you would manage client interactions and ensure they feel heard and respected.
✨Demonstrate Attention to Detail
Attention to detail is a prerequisite for this position. During the interview, mention specific instances where your meticulous nature has positively impacted your work. This could include managing client records or ensuring all aspects of service delivery are handled with care.
✨Be Prepared for Scenario Questions
Expect scenario-based questions that assess your problem-solving abilities under pressure. Think about potential challenges you might face in the role and how you would handle them, showcasing your initiative and teamwork skills.
