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- Tasks: Provide compassionate support and guidance to families during difficult times.
- Company: Heart of England Co-op Funerals, a caring and dedicated local business.
- Benefits: Competitive salary, staff discounts, enhanced leave, and a supportive work environment.
- Other info: Flexible hours with opportunities for additional shifts and career growth.
- Why this job: Make a meaningful difference in people's lives while developing valuable skills.
- Qualifications: Strong communication skills, empathy, and attention to detail required.
The predicted salary is between 13218 - 16000 £ per year.
Heart of England Co-op Funerals is a small, independent, regional business operating through 16 funeral homes in Coventry, Warwickshire, South Leicestershire, and Northamptonshire. Serving our client families to the very highest standards with our committed team of experienced professionals. We are looking to recruit a Personal Funeral Advisor for our Southam area to achieve the aforementioned high standards through the delivery of excellent client service.
The role will require you to work effectively as part of a team, as well as being able to work on your own initiative and sometimes under pressure. We need a person who is caring as well as empathetic to the needs of our clients and our colleagues. Attention to detail is a prerequisite. Working a core of 20 hours per week, Monday-Friday between 10am-2pm, there will also be additional hours to cover holidays, sickness and participation in the Saturday morning rota.
You will be responsible for:
- Being an ambassador for the business at all times
- Dignified and respectful care of the deceased
- Managing the client journey
- Establishing our client's needs and recommending options and choices available
- Chapel of Rest visitations
- Delivering the highest standards of client care
Core skills requirements:
- Being committed to delivering excellent client service to the highest standards
- Excellent communication skills including strong written and spoken English
- Well presented with a professional demeanour
- Physically fit and able to lift when required
- A flexible and dependable approach to work
- Good numeracy and strong IT skills
If you're successful in your application, we'll perform some background checks as part of our pre-employment screening process. These will include a basic DBS (disclosure and barring service) check.
In return for your hard work, we offer our colleagues a comprehensive range of benefits such as:
- Staff discount in our 38 Food Stores and 16 Funeral branches
- Employee Assistance Programme
- Discounts for Co-operative Travel and Fabb Furniture stores
- Enhanced annual leave (rising with service)
- Eye care with contributions to glasses and free eye tests
- A competitive pension with up to 10% employer contributions.
- Salary starting from £13,218 (pro rata for 20 hours per week), with an increase after twelve weeks probation, with additional hours and Saturday rota payments OTE is circa £16k per annum
Personal Funeral Advisor employer: Heart of England Cooperative Society
Contact Detail:
Heart of England Cooperative Society Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Personal Funeral Advisor
✨Tip Number 1
Get to know the company! Research Heart of England Co-op Funerals and understand their values and services. This will help you tailor your approach during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! As a Personal Funeral Advisor, you'll need to connect with clients on a personal level. Role-play scenarios with friends or family to get comfortable discussing sensitive topics with empathy and care.
✨Tip Number 3
Showcase your attention to detail! During interviews, share examples of how you've successfully managed client journeys or handled sensitive situations in the past. This will demonstrate your ability to deliver the high standards they expect.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're proactive and serious about joining our dedicated team at Heart of England Co-op Funerals.
We think you need these skills to ace Personal Funeral Advisor
Some tips for your application 🫡
Show Your Caring Side: When writing your application, let your empathy shine through. We want to see how you connect with clients and understand their needs, so share any relevant experiences that highlight your caring nature.
Be Clear and Concise: Make sure your written application is easy to read and straight to the point. Use clear language and avoid jargon. We appreciate a well-structured application that showcases your communication skills.
Highlight Attention to Detail: Since attention to detail is key in this role, make sure to proofread your application. Typos or errors can give the wrong impression, so take the time to ensure everything is spot on before hitting send.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen to join our team!
How to prepare for a job interview at Heart of England Cooperative Society
✨Understand the Role
Before your interview, take some time to really understand what being a Personal Funeral Advisor entails. Familiarise yourself with the responsibilities mentioned in the job description, like managing client journeys and delivering high standards of care. This will help you articulate how your skills align with their needs.
✨Show Your Empathy
This role requires a caring and empathetic approach. During the interview, share examples from your past experiences where you've demonstrated compassion and understanding, especially in challenging situations. This will show that you can connect with clients on a personal level.
✨Highlight Attention to Detail
Attention to detail is crucial in this position. Be prepared to discuss specific instances where your attention to detail made a difference in your work. Whether it’s ensuring accurate documentation or providing personalised service, showcasing this skill will set you apart.
✨Prepare Questions
At the end of the interview, you’ll likely have the chance to ask questions. Prepare thoughtful questions about the company culture, team dynamics, or how they measure success in this role. This shows your genuine interest in the position and helps you assess if it’s the right fit for you.