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- Tasks: Provide compassionate support and guidance to families during difficult times.
- Company: Heart of England Co-op Funerals, a caring and dedicated local business.
- Benefits: Staff discounts, enhanced leave, eye care contributions, and a competitive pension.
- Other info: Flexible hours with opportunities for additional shifts and career growth.
- Why this job: Make a meaningful difference in people's lives while working in a supportive team.
- Qualifications: Strong communication skills, empathy, and attention to detail required.
The predicted salary is between 12698 - 16000 £ per year.
Heart of England Co-op Funerals is a small, independent, regional business operating through 16 funeral homes in Coventry, Warwickshire, South Leicestershire, and Northamptonshire. Serving our client families to the very highest standards with our committed team of experienced professionals.
We are looking to recruit a Personal Funeral Advisor for our Foleshill, Coventry area to achieve the aforementioned high standards through the delivery of excellent client service.
The role will require you to work effectively as part of a team, as well as being able to work on your own initiative and sometimes under pressure. We need a person who is caring as well as empathetic to the needs of our clients and our colleagues. Attention to detail is a prerequisite. Working a core of 20 hours per week Monday-Friday, there will also be additional hours to cover holidays, sickness and participation in the Saturday morning rota.
You will be responsible for:
- Being an ambassador for the business at all times
- Dignified and respectful care of the deceased
- Managing the client journey
- Establishing our client\’s needs and recommending options and choices available
- Chapel of Rest visitations
- Delivering the highest standards of client care
Core skills requirements:
- Being committed to delivering excellent client service to the highest standards
- Excellent communication skills including strong written and spoken English
- Well presented with a professional demeanour
- Physically fit and able to lift when required
- A flexible and dependable approach to work
- Good numeracy and strong IT skills
If you\’re successful in your application, we\’ll perform some background checks as part of our pre-employment screening process. These will include a basic DBS (disclosure and barring service) check.
In return for your hard work, we offer our colleagues a comprehensive range of benefits such as:
- Staff discount in our 38 Food Stores and 16 Funeral branches
- Employee Assistance Programme
- Discounts for Co-operative Travel and Fabb Furniture stores
- Enhanced annual leave (rising with service)
- Eye care with contributions to glasses and free eye tests
- A competitive pension with up to 10% employer contributions.
Salary starting from £13,218 (pro rota for 20 hours per week), with an increase after twelve weeks probation, with additional hours and Saturday rota payments OTE is circa £16k per annum
Personal Funeral Advisor employer: Heart Of England Cooperative Society
Contact Detail:
Heart Of England Cooperative Society Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Personal Funeral Advisor
✨Tip Number 1
Network like a pro! Reach out to friends, family, and even acquaintances who might know someone in the funeral industry. A personal connection can often lead to opportunities that aren’t advertised.
✨Tip Number 2
Prepare for interviews by practising common questions related to client care and empathy. We want you to showcase your caring nature and attention to detail, so think of examples from your past experiences that highlight these skills.
✨Tip Number 3
Don’t underestimate the power of follow-ups! After an interview, send a thank-you email expressing your appreciation for the opportunity. It shows your enthusiasm and professionalism, which can set you apart from other candidates.
✨Tip Number 4
Apply directly through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in being part of our team at Heart of England Co-op Funerals.
We think you need these skills to ace Personal Funeral Advisor
Some tips for your application 🫡
Show Your Caring Side: When writing your application, let your empathy shine through. We want to see how you connect with clients and understand their needs, so share any relevant experiences that highlight your caring nature.
Be Professional and Polished: Make sure your written application is well-presented and free from errors. We value attention to detail, so take the time to proofread your work and ensure it reflects a professional demeanour.
Communicate Clearly: Strong communication skills are key for this role. Use clear and concise language in your application to demonstrate your ability to convey information effectively, both in writing and verbally.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen to join our team!
How to prepare for a job interview at Heart Of England Cooperative Society
✨Understand the Role
Before your interview, take some time to really understand what being a Personal Funeral Advisor entails. Familiarise yourself with the responsibilities and core skills required, such as excellent client service and communication skills. This will help you articulate how your experience aligns with their needs.
✨Show Empathy and Care
Given the sensitive nature of the role, it's crucial to demonstrate your caring and empathetic side during the interview. Share examples from your past experiences where you've shown compassion and understanding, especially in challenging situations. This will resonate well with the interviewers.
✨Prepare Questions
Interviews are a two-way street, so prepare thoughtful questions to ask the interviewers. Inquire about their approach to client care or how they support their team during busy periods. This shows your genuine interest in the role and helps you assess if the company is the right fit for you.
✨Dress Professionally
First impressions matter, especially in a role that requires a professional demeanour. Make sure to dress appropriately for the interview, reflecting the respectful nature of the funeral industry. A polished appearance can set a positive tone for the conversation.