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For Companies At a Glance
- Tasks: Provide compassionate support and guidance to families during difficult times.
- Company: Heart of England Co-op Funerals, a caring and dedicated local business.
- Benefits: Staff discounts, enhanced leave, eye care contributions, and a competitive pension.
- Why this job: Make a meaningful difference in people's lives while working in a supportive team.
- Qualifications: Strong communication skills, empathy, and attention to detail required.
- Other info: Flexible hours with opportunities for additional shifts and career growth.
The predicted salary is between 12698 - 16000 £ per year.
About us
Heart of England Co-operative Society is an independent, regional co-operative operating 16 funeral homes across Coventry, Warwickshire, South Leicestershire and Northamptonshire. Our Funeral Division is built on compassion, professionalism and community connection, supporting families with care and dignity at the most difficult times of their lives.
We are now looking for a Personal Funeral Advisor to join our team at our Foleshill Road funeral home, with flexibility to support other Coventry branches when required. The hours of the role will be between 20-39 hours (hours and days are negotiable).
The role
As a Personal Funeral Advisor, you will guide families through every stage of the funeral arranging process, delivering exceptional service with empathy, professionalism and cultural sensitivity. You will play a key role in ensuring every funeral reflects the wishes and traditions of the families we serve while meeting all company and regulatory standards.
Key responsibilities
- Act as a professional ambassador for the Society at all times
- Arrange and conduct funeral appointments in a sensitive and compliant manner
- Guide families through all available options, products and services
- Complete documentation and administrative processes accurately
- Provide dignified and respectful care of the deceased in line with company procedures
- Support Chapel of Rest visitations
- Liaise with clergy, celebrants, officiants and third parties
- Maintain strict confidentiality and comply with GDPR and data protection requirements
- Follow all Health & Safety policies and procedures
- Participate in the Saturday rota and provide cover for holidays and sickness when required
About you
Essential
- A demonstrable commitment to delivering high standards of client care
- Excellent communication skills (written and verbal English)
- A professional, empathetic and compassionate approach
- Strong organisational skills and attention to detail
- Ability to work independently and as part of a team
- Physically capable of undertaking manual handling duties when required
- Good numeracy and IT skills
- Flexible and reliable approach to working hours
Desirable
- Experience or knowledge of arranging and delivering multi-faith funerals, including Hindu, Sikh, Jewish and a wide range of cultural and faith traditions
- Strong community engagement skills with the ability to build relationships and raise awareness of our services within diverse local communities
Hours of work
20-39 hours per week, worked flexibly to meet business needs. Participation in a Saturday morning rota is required.
Salary & benefits
- Starting salary from £12,698 pro rata (based on 20 hours), increasing after successful completion of a 12-week probationary period
- OTE circa £16,000 per annum (based on 20 hours) plus additional payments for extra hours and Saturday rota
- Staff discount across 38 Food Stores and 16 Funeral branches
- Employee Assistance Programme
- Discounts with Co-operative Travel and Fabb Furniture
- Enhanced annual leave (increasing with service)
- Eye care contributions and free eye tests
- Pension scheme with 3.3% employer contributions
- Salary adjusted proportionally based on contracted hours
Equality, diversity and inclusion
We are committed to creating an inclusive workplace and welcome applications from candidates of all backgrounds. Selection will be based on merit and suitability for the role.
Pre-employment screening
Any offer of employment will be subject to satisfactory pre-employment checks, including references and a Basic DBS check.
Personal Funeral Advisor employer: Heart Of England Cooperative Society
Contact Detail:
Heart Of England Cooperative Society Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Personal Funeral Advisor
✨Tip Number 1
Network like a pro! Reach out to friends, family, and even acquaintances who might know someone in the funeral industry. A personal connection can often lead to opportunities that aren’t advertised.
✨Tip Number 2
Prepare for interviews by practising common questions related to client care and empathy. We want you to showcase your caring nature and attention to detail, so think of examples from your past experiences that highlight these skills.
✨Tip Number 3
Don’t underestimate the power of follow-ups! After an interview, send a thank-you email expressing your appreciation for the opportunity. It shows your enthusiasm and professionalism, which can set you apart from other candidates.
✨Tip Number 4
Apply directly through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in being part of our team at Heart of England Co-op Funerals.
We think you need these skills to ace Personal Funeral Advisor
Some tips for your application 🫡
Show Your Caring Side: When writing your application, let your empathy shine through. We want to see how you connect with clients and understand their needs, so share any relevant experiences that highlight your caring nature.
Be Professional and Polished: Make sure your written application is well-presented and free from errors. We value attention to detail, so take the time to proofread your work and ensure it reflects a professional demeanour.
Communicate Clearly: Strong communication skills are key for this role. Use clear and concise language in your application to demonstrate your ability to convey information effectively, both in writing and verbally.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen to join our team!
How to prepare for a job interview at Heart Of England Cooperative Society
✨Understand the Role
Before your interview, take some time to really understand what being a Personal Funeral Advisor entails. Familiarise yourself with the responsibilities and core skills required, such as excellent client service and communication skills. This will help you articulate how your experience aligns with their needs.
✨Show Empathy and Care
Given the sensitive nature of the role, it's crucial to demonstrate your caring and empathetic side during the interview. Share examples from your past experiences where you've shown compassion and understanding, especially in challenging situations. This will resonate well with the interviewers.
✨Prepare Questions
Interviews are a two-way street, so prepare thoughtful questions to ask the interviewers. Inquire about their approach to client care or how they support their team during busy periods. This shows your genuine interest in the role and helps you assess if the company is the right fit for you.
✨Dress Professionally
First impressions matter, especially in a role that requires a professional demeanour. Make sure to dress appropriately for the interview, reflecting the respectful nature of the funeral industry. A polished appearance can set a positive tone for the conversation.
