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- Tasks: Provide compassionate support and guidance to families during difficult times.
- Company: Heart of England Co-op Funerals, a caring and dedicated local business.
- Benefits: Competitive salary, staff discounts, enhanced leave, and a supportive work environment.
- Other info: Flexible hours with opportunities for additional shifts and career growth.
- Why this job: Make a meaningful difference in people's lives while working in a respectful setting.
- Qualifications: Strong communication skills, empathy, and attention to detail required.
The predicted salary is between 13218 - 16000 £ per year.
Heart of England Co-op Funerals is a small, independent, regional business operating through 16 funeral homes in Coventry, Warwickshire, South Leicestershire, and Northamptonshire. Serving our client families to the very highest standards with our committed team of experienced professionals.
We are looking to recruit a Personal Funeral Advisor for our Nuneaton area to achieve the aforementioned high standards through the delivery of excellent client service. The role will require you to work effectively as part of a team, as well as being able to work on your own initiative and sometimes under pressure. We need a person who is caring as well as empathetic to the needs of our clients and our colleagues. Attention to detail is a prerequisite. Working a core of 20 hours per week, there will also be additional hours to cover holidays, sickness and participation in the Saturday morning rota.
You will be responsible for:
- Being an ambassador for the business at all times
- Dignified and respectful care of the deceased
- Managing the client journey
- Establishing our client's needs and recommending options and choices available
- Chapel of Rest visitations
- Delivering the highest standards of client care
Core skills requirements:
- Being committed to delivering excellent client service to the highest standards
- Excellent communication skills including strong written and spoken English
- Well presented with a professional demeanour
- Physically fit and able to lift when required
- A flexible and dependable approach to work
- Good numeracy and strong IT skills
If you're successful in your application, we'll perform some background checks as part of our pre-employment screening process. These will include a basic DBS (disclosure and barring service) check.
In return for your hard work, we offer our colleagues a comprehensive range of benefits such as:
- Staff discount in our 38 Food Stores and 16 Funeral branches
- Employee Assistance Programme
- Discounts for Co-operative Travel and Fabb Furniture stores
- Enhanced annual leave (rising with service)
- Eye care with contributions to glasses and free eye tests
- A competitive pension with up to 10% employer contributions.
- Salary starting from £13,218 (pro rata for 20 hours per week), with an increase after twelve weeks probation, with additional hours and Saturday rota payments OTE is circa £16k per annum
Personal Funeral Advisor in Nuneaton employer: Heart Of England Cooperative Society
Contact Detail:
Heart Of England Cooperative Society Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Personal Funeral Advisor in Nuneaton
✨Tip Number 1
Network like a pro! Reach out to friends, family, and even acquaintances who might have connections in the funeral industry. You never know who might have a lead on a Personal Funeral Advisor role or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by practising common questions related to client care and empathy. We suggest role-playing with a friend to get comfortable discussing your approach to handling sensitive situations.
✨Tip Number 3
Showcase your attention to detail! Bring along examples of how you've delivered excellent client service in the past. This could be through anecdotes or even a portfolio if applicable.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in joining our team at Heart of England Co-op Funerals.
We think you need these skills to ace Personal Funeral Advisor in Nuneaton
Some tips for your application 🫡
Show Your Caring Side: When writing your application, let your empathy shine through. We want to see how you connect with clients and understand their needs, so share any relevant experiences that highlight your caring nature.
Be Clear and Concise: Make sure your written application is easy to read and straight to the point. We appreciate attention to detail, so double-check for any typos or grammatical errors before hitting send!
Highlight Your Team Spirit: Since teamwork is key in our environment, mention any past experiences where you worked well with others. We love to see how you can contribute to our committed team while also being able to take initiative.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from us during the process.
How to prepare for a job interview at Heart Of England Cooperative Society
✨Understand the Role
Before your interview, take some time to really understand what being a Personal Funeral Advisor entails. Familiarise yourself with the responsibilities mentioned in the job description, like managing client journeys and delivering high standards of care. This will help you articulate how your skills align with their needs.
✨Show Empathy and Care
Given the sensitive nature of the role, it's crucial to demonstrate your caring and empathetic side during the interview. Share examples from your past experiences where you've shown compassion, whether in a professional or personal context. This will resonate well with the interviewers at Heart of England Co-op Funerals.
✨Highlight Attention to Detail
Attention to detail is key in this role. Prepare to discuss specific instances where your attention to detail made a difference in your work. Whether it’s ensuring accurate documentation or providing personalised service, showcasing this skill will set you apart from other candidates.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess how you would handle various situations, especially under pressure. Think about potential challenges you might face as a Personal Funeral Advisor and prepare thoughtful responses that reflect your problem-solving abilities and commitment to client care.