At a Glance
- Tasks: Design and deliver engaging training to empower colleagues across our Food and Funeral businesses.
- Company: Heart of England Co-operative Society, committed to investing in people and community service.
- Benefits: 10% colleague discount, pension scheme, 30 days holiday, and supportive work environment.
- Other info: Collaborative culture with opportunities for personal growth and career progression.
- Why this job: Make a real impact on learning and development in a diverse, community-focused organisation.
- Qualifications: Level 3 AET qualification and experience in Learning & Development or training roles.
The predicted salary is between 32693 - 39958 £ per year.
About us
At the Heart of England Co-operative Society, we believe investing in our people is the key to delivering outstanding service to our customers and communities. We are committed to creating a culture where people can learn, grow and thrive, enabling us to deliver excellent service to our customers and communities across our Food and Funeral businesses.
The role
This is a hands-on and varied role where you will design, deliver and embed high-quality training across our Food stores, Funeral homes and Support Centre. You'll play a key part in ensuring colleagues have the skills, confidence and knowledge to perform at their best. You will deliver a blend of face-to-face workshops, virtual training and digital learning, while supporting the development and ongoing use of our Learning Management System (LMS).
Key responsibilities
- Design and deliver engaging training workshops across the Society using face-to-face, virtual and blended learning methods
- Create inspiring digital learning content and interactive eLearning modules within the LMS
- Support the maintenance, administration and effective use of the LMS, providing guidance to colleagues
- Adapt learning content to suit diverse operational teams and busy customer-focused environments
- Evaluate training effectiveness using feedback and data, continuously improving learning solutions
- Support the delivery of the annual training plan aligned to operational and business needs
- Work collaboratively with managers and subject matter experts to ensure training is practical and relevant
- Ensure training materials reflect current operational practice and regulatory requirements
- Promote a positive learning culture and encourage continuous development and internal progression
- Maintain accurate training records and ensure compliance with internal policies and external requirements
About you
We're looking for someone who is enthusiastic about developing people and confident delivering training in fast-paced operational environments.
Essential:
- Level 3 AET / PTLLS qualification
- Minimum 3 years' experience in a Learning & Development or training role
- Minimum 1 years' experience of working in a fast-paced retail convenience and/or food service environment; including the design and delivery of appropriate learning solutions for customer-facing colleagues
- Experience designing and developing digital learning content
- LMS experience including content creation and administration
- Strong facilitation, presentation and communication skills
- Excellent organisation and planning skills
- Ability to analyse learning feedback and data to improve training effectiveness
Desirable:
- CIPD Level 5 (or equivalent) in Learning & Development
- ILM Coaching qualification
- Experience within a retail or customer-focused environment
What you'll bring
- An engaging and practical approach to training delivery
- A customer-focused mindset
- Enthusiasm, adaptability and a collaborative approach
- A genuine passion for learning and development
Why join us?
This is a fantastic opportunity to make a real impact by shaping learning across a diverse and community-focused organisation. You'll work with supportive colleagues and play a key role in building capability across the Society.
Colleague Discount 10% plus double discount on 4-weekly pay weekend in our food stores
Pension scheme 3.3% employer contribution
30 days holiday
Learning and Development Trainer in Nottingham employer: Heart of England Cooperative Society
Joining the Society as a member of the Member & Community Engagement Committee offers a unique opportunity to make a tangible impact in your community while aligning with our core values of sustainability and charitable giving. Our collaborative work culture fosters strategic thinking and innovation, providing members with the chance to influence key decisions and drive meaningful change. With a commitment to employee growth and regular engagement events, this role not only enhances your professional development but also enriches the lives of those we serve.
Contact Details:
Heart of England Cooperative Society Recruitment Team
