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- Tasks: Provide compassionate support and guidance to families during difficult times.
- Company: Heart of England Co-op Funerals, a caring and dedicated local business.
- Benefits: Competitive salary, staff discounts, enhanced leave, and a supportive work environment.
- Other info: Flexible hours with opportunities for additional shifts and career growth.
- Why this job: Make a meaningful difference in people's lives while working in a respectful setting.
- Qualifications: Strong communication skills, empathy, and attention to detail are essential.
The predicted salary is between 13218 - 16000 £ per year.
Heart of England Co-op Funerals is a small, independent, regional business operating through 16 funeral homes in Coventry, Warwickshire, South Leicestershire, and Northamptonshire. Serving our client families to the very highest standards with our committed team of experienced professionals. We are looking to recruit a Personal Funeral Advisor for our Foleshill, Coventry area to achieve the aforementioned high standards through the delivery of excellent client service.
The role will require you to work effectively as part of a team, as well as being able to work on your own initiative and sometimes under pressure. We need a person who is caring as well as empathetic to the needs of our clients and our colleagues. Attention to detail is a prerequisite. Working a core of 20 hours per week Monday-Friday, there will also be additional hours to cover holidays, sickness and participation in the Saturday morning rota.
You will be responsible for:
- Being an ambassador for the business at all times
- Dignified and respectful care of the deceased
- Managing the client journey
- Establishing our client's needs and recommending options and choices available
- Chapel of Rest visitations
- Delivering the highest standards of client care
Core skills requirements:
- Being committed to delivering excellent client service to the highest standards
- Excellent communication skills including strong written and spoken English
- Well presented with a professional demeanour
- Physically fit and able to lift when required
- A flexible and dependable approach to work
- Good numeracy and strong IT skills
If you're successful in your application, we'll perform some background checks as part of our pre-employment screening process. These will include a basic DBS (disclosure and barring service) check.
In return for your hard work, we offer our colleagues a comprehensive range of benefits such as:
- Staff discount in our 38 Food Stores and 16 Funeral branches
- Employee Assistance Programme
- Discounts for Co-operative Travel and Fabb Furniture stores
- Enhanced annual leave (rising with service)
- Eye care with contributions to glasses and free eye tests
- A competitive pension with up to 10% employer contributions.
Salary starting from £13,218 (pro rata for 20 hours per week), with an increase after twelve weeks probation, with additional hours and Saturday rota payments. OTE is circa £16k per annum.
Personal Funeral Advisor in Longford employer: Heart of England Cooperative Society
Contact Detail:
Heart of England Cooperative Society Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Personal Funeral Advisor in Longford
✨Tip Number 1
Network like a pro! Reach out to friends, family, and even acquaintances who might know someone in the funeral industry. A personal connection can often get your foot in the door faster than any application.
✨Tip Number 2
Prepare for interviews by practising common questions related to client care and empathy. We want you to showcase your caring nature and attention to detail, so think of examples from your past experiences that highlight these skills.
✨Tip Number 3
Don’t just apply through job boards; head over to our website and submit your application directly. It shows initiative and gives you a better chance of standing out to us!
✨Tip Number 4
Follow up after your interview with a thank-you email. It’s a simple gesture that reinforces your interest in the role and keeps you fresh in our minds as we make our decision.
We think you need these skills to ace Personal Funeral Advisor in Longford
Some tips for your application 🫡
Show Your Caring Side: When writing your application, let your empathy shine through. We want to see how you connect with clients and understand their needs, so share any relevant experiences that highlight your caring nature.
Be Clear and Concise: Make sure your written application is easy to read and straight to the point. Use clear language and avoid jargon. We appreciate a well-structured application that showcases your communication skills.
Highlight Attention to Detail: Since attention to detail is key in this role, make sure to proofread your application. Typos or errors can give the wrong impression, so take the time to ensure everything is spot on before hitting send.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen to join our team!
How to prepare for a job interview at Heart of England Cooperative Society
✨Understand the Role
Before your interview, take some time to really understand what being a Personal Funeral Advisor involves. Familiarise yourself with the responsibilities listed in the job description, especially around client care and managing the client journey. This will help you articulate how your skills align with their needs.
✨Show Empathy and Care
Given the sensitive nature of the role, it's crucial to demonstrate your caring and empathetic side during the interview. Think of examples from your past experiences where you've shown compassion, whether in a professional or personal context. This will resonate well with the interviewers.
✨Highlight Attention to Detail
Attention to detail is key in this role. Prepare to discuss specific instances where your attention to detail made a difference, whether it was in previous jobs or projects. This could be anything from ensuring accurate documentation to providing personalised service to clients.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess how you would handle various situations as a Personal Funeral Advisor. Think about how you would manage difficult conversations or unexpected challenges. Practising these scenarios can help you feel more confident and prepared.