At a Glance
- Tasks: Provide compassionate support and guidance to families during difficult times.
- Company: Heart of England Co-op Funerals, a caring and dedicated local business.
- Benefits: Staff discounts, enhanced leave, eye care contributions, and a competitive pension.
- Other info: Flexible hours with opportunities for additional shifts and career growth.
- Why this job: Make a meaningful difference in people's lives while working in a supportive team.
- Qualifications: Strong communication skills, empathy, and attention to detail required.
The predicted salary is between 13218 - 16000 £ per year.
Heart of England Co-op Funerals is a small, independent, regional business operating through 16 funeral homes in Coventry, Warwickshire, South Leicestershire, and Northamptonshire. Serving our client families to the very highest standards with our committed team of experienced professionals. We are looking to recruit a Personal Funeral Advisor for our Foleshill, Coventry area to achieve the aforementioned high standards through the delivery of excellent client service.
The role will require you to work effectively as part of a team, as well as being able to work on your own initiative and sometimes under pressure. We need a person who is caring as well as empathetic to the needs of our clients and our colleagues. Attention to detail is a prerequisite. Working a core of 20 hours per week Monday-Friday, there will also be additional hours to cover holidays, sickness and participation in the Saturday morning rota.
You will be responsible for:
- Being an ambassador for the business at all times
- Dignified and respectful care of the deceased
- Managing the client journey
- Establishing our client's needs and recommending options and choices available
- Chapel of Rest visitations
- Delivering the highest standards of client care
Core skills requirements:
- Being committed to delivering excellent client service to the highest standards
- Excellent communication skills including strong written and spoken English
- Well presented with a professional demeanour
- Physically fit and able to lift when required
- A flexible and dependable approach to work
- Good numeracy and strong IT skills
If you're successful in your application, we'll perform some background checks as part of our pre-employment screening process. These will include a basic DBS (disclosure and barring service) check.
In return for your hard work, we offer our colleagues a comprehensive range of benefits such as:
- Staff discount in our 38 Food Stores and 16 Funeral branches
- Employee Assistance Programme
- Discounts for Co-operative Travel and Fabb Furniture stores
- Enhanced annual leave (rising with service)
- Eye care with contributions to glasses and free eye tests
- A competitive pension with up to 10% employer contributions.
Salary starting from £13,218 (pro rata for 20 hours per week), with an increase after twelve weeks probation, with additional hours and Saturday rota payments OTE is circa £16k per annum.
Personal Funeral Advisor in Leicester employer: Heart of England Cooperative Society
Heart of England Co-op Funerals is an excellent employer that prioritises the well-being and development of its staff, offering a supportive work culture where empathy and attention to detail are valued. Located in the heart of Coventry, our team enjoys a range of benefits including discounts across our food stores and funeral branches, enhanced annual leave, and a competitive pension scheme, all while making a meaningful impact in the community through compassionate client service.
Contact Details:
Heart of England Cooperative Society Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Personal Funeral Advisor in Leicester
✨Tip Number 1
Get to know the company! Research Heart of England Co-op Funerals and understand their values and mission. This will help you tailor your approach during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! As a Personal Funeral Advisor, you'll need to connect with clients on a personal level. Role-play scenarios with friends or family to get comfortable discussing sensitive topics with empathy and care.
✨Tip Number 3
Be prepared for situational questions! Think about how you would handle various client scenarios, especially under pressure. Show that you can maintain high standards of client care while managing your own emotions.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're proactive and serious about joining our team at Heart of England Co-op Funerals.
We think you need these skills to ace Personal Funeral Advisor in Leicester
Some tips for your application 🫡
Show Your Caring Side:When writing your application, let your empathy shine through. We want to see how you connect with clients and understand their needs, so share any relevant experiences that highlight your caring nature.
Be Clear and Concise:Make sure your written application is easy to read and straight to the point. Use clear language and avoid jargon. We appreciate a well-structured application that showcases your communication skills.
Highlight Attention to Detail:Since attention to detail is key in this role, make sure to proofread your application. Typos or errors can give the wrong impression, so take the time to ensure everything is spot on before hitting send.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen to join our team!
How to prepare for a job interview at Heart of England Cooperative Society
✨Understand the Role
Before your interview, take some time to really understand what being a Personal Funeral Advisor entails. Familiarise yourself with the responsibilities and the values of Heart of England Co-op Funerals. This will help you articulate how your skills and experiences align with their mission of delivering excellent client service.
✨Show Empathy and Care
Given the sensitive nature of the role, it's crucial to demonstrate your caring and empathetic side during the interview. Prepare examples from your past experiences where you've shown compassion and understanding, especially in challenging situations. This will resonate well with the interviewers.
✨Highlight Attention to Detail
Attention to detail is key in this role. Be ready to discuss specific instances where your meticulousness has made a difference in your work. Whether it’s managing client needs or ensuring dignified care, showcasing your ability to focus on the finer points will set you apart.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess how you would handle various situations as a Personal Funeral Advisor. Think about potential challenges you might face and how you would approach them. Practising these responses can help you feel more confident and prepared during the interview.
