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- Tasks: Provide compassionate care for the deceased and transport families with dignity.
- Company: Join a small, independent funeral service dedicated to high standards in Coventry and surrounding areas.
- Benefits: Enjoy discounts at food stores, travel, furniture, enhanced leave, and a competitive pension.
- Why this job: Make a meaningful impact while working in a supportive team environment.
- Qualifications: Full UK driving licence and 5 years driving experience required; training provided.
- Other info: Must be within a 5-mile radius of Coventry; evening and weekend work included.
The predicted salary is between 24761 - 29000 £ per year.
At the Heart of England Co-operative Funerals we are a small, independent, regional business operating through 16 funeral homes in Coventry, Warwickshire, South Leicestershire, and Northamptonshire serving our client families to the very highest standards with our committed team of experienced professionals.
We are looking for a Funeral Service Operative who will provide an exceptional level of care when bringing the deceased into our care and whilst out on the day of the funeral. These colleagues need to have superb driving skills to transport our client families in comfort and safety in our ceremonial Hearses and Limousines. The role will require you to work effectively as part of a team, as well as being able to work on your own initiative and sometimes under pressure. We need a person who is caring as well as empathetic to the needs of our clients and our colleagues. Attention to detail is a prerequisite.
This role is based at our care centre in Coventry and we would prefer our applicants to be within a 5 mile radius. Working a core of 39 hours per week between our locations, there will also be additional hours working evening and weekends when participating in our 'On call' rota outside of normal office hours. The successful candidate will ideally have some experience in the Funeral Industry however this is not a requirement as full training will be provided once in post.
You will be responsible for:
- Being an ambassador for the business at all times
- Dignified and respectful care of the deceased
- Bringing the deceased into our care
- Driving and bearing on funerals, to exacting standards
- Delivering the highest standards of client care
Core skills requirements:
- Being committed to delivering excellent client service to the highest standards
- Excellent communication skills
- Well presented with a professional demeanour
- A full UK driving licence
- A minimum of 5 year's driving experience
- Physically fit and able to participate in bearing duties
- A flexible and dependable approach to work
- Basic IT skills in relation to computer systems
If you're successful in your application, we'll perform some background checks as part of our pre-employment screening process. These will include a basic DBS (disclosure and barring service) check.
What will you get in return? In return for their hard work, we offer our staff a comprehensive range of benefits such as:
- Staff discount in our 38 Food Stores and 16 Funeral branches.
- Discounts for Co-operative Travel and AHF Furniture stores.
- Enhanced annual leave (rising with service).
- Eye care - free eye tests.
- A competitive pension with up to 10% employer contributions.
Salary starting from £24,761 per annum, with an increase after twelve weeks probation, with additional hours and On Call payments OTE is circa £29k per annum.
Contact Detail:
Heart Of England Cooperative Society Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Funeral Service Operative in Coventry
✨Tip Number 1
Familiarise yourself with the funeral industry and its practices. Understanding the nuances of the role, even if you lack direct experience, can help you stand out during interviews. Research common challenges faced in the industry and think about how you would handle them.
✨Tip Number 2
Demonstrate your empathy and communication skills in any interactions you have with the company. Whether it's through networking or during the interview process, showing that you can connect with people on a personal level is crucial in this line of work.
✨Tip Number 3
Highlight your driving experience and skills, as they are essential for this role. If you have any specific examples of safe driving or transporting clients, be ready to share those stories to showcase your reliability and professionalism.
✨Tip Number 4
Be prepared to discuss your flexibility and ability to work under pressure. This role may require you to adapt quickly to changing situations, so think of examples from your past experiences where you've successfully managed stress or unexpected challenges.
We think you need these skills to ace Funeral Service Operative in Coventry
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities and requirements of a Funeral Service Operative. This will help you tailor your application to highlight relevant skills and experiences.
Craft a Personal Statement: Write a personal statement that reflects your empathy and commitment to client care. Share any relevant experiences that demonstrate your ability to handle sensitive situations with dignity and respect.
Highlight Relevant Skills: In your CV, emphasise your driving experience, communication skills, and any previous roles that required attention to detail. Mention your ability to work both independently and as part of a team.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A well-presented application reflects your professionalism and attention to detail, which is crucial for this role.
How to prepare for a job interview at Heart Of England Cooperative Society
✨Show Empathy and Care
As a Funeral Service Operative, demonstrating empathy is crucial. Be prepared to discuss how you would handle sensitive situations with clients and show that you understand the importance of providing compassionate care during difficult times.
✨Highlight Your Driving Skills
Since the role requires excellent driving skills, be ready to talk about your driving experience. Mention any relevant qualifications or experiences that showcase your ability to drive safely and comfortably, especially in ceremonial vehicles.
✨Demonstrate Teamwork and Initiative
The job involves working as part of a team as well as independently. Prepare examples from your past experiences where you successfully collaborated with others or took the initiative to solve problems, especially under pressure.
✨Attention to Detail is Key
This role demands a high level of attention to detail. Be sure to provide examples of how you have maintained high standards in previous roles, whether in customer service or other areas, to illustrate your commitment to excellence.
