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- Tasks: Assist customers and create a welcoming atmosphere in our convenience store.
- Company: Join the Heart of England Cooperative Society, a community-focused retail organisation.
- Benefits: Enjoy a competitive salary, staff discounts, and a structured training plan.
- Why this job: Be part of a supportive team that values wellbeing and community impact.
- Qualifications: A positive attitude and good communication skills are essential.
- Other info: This is a permanent, part-time role with 8 hours per week.
We are looking for Customer Service Assistants Heart of England Cooperative Society are looking for Customer Service Assistants to join our growing team in our Galley Common convenience store on a permanent, part-time contract for 8 hours per week. About You As a Customer Service Assistant with the Society, you will be positive and flexible, with a \’can do\’ attitude. A good communicator who is eager to deliver excellent customer service, you will work alongside your team to create a great atmosphere for our customers, making us the \’go to\’ store within our local communities. Your passion for convenience retail and our products will be contagious, as will your ability to always go the extra mile. Life at The Society Great Place to Work At Heart of England Cooperative Society, we are a family, who want the best for each and every one of our colleagues. We achieve this through promoting wellbeing throughout the Society and encouraging the development of our colleagues through structured Training & Development. First for Customers We are recognised as the \’go to\’ convenience store within the communities we serve, and we honour this through the delivery of outstanding customer service and the consistent delivery of exceptional store standards. At the Heart of the Community Our stores are the beating heart of the communities in which we serve. We support local groups, clubs and good causes within our local communities, with the help of our dedicated colleagues and our Community & Membership Team. Rewards & Benefits At the Society, we offer a competitive salary of £12.21 per hour and generous staff discount across our Food Stores, Funeral Branches, Fabb Furniture stores & Coop travel. Our holiday entitlement increases with service and we offer a generous pension contribution. We provide you with a structured training plan, which will give you the tools you need to nurture your career and realise your full potential, whether you are looking to be the best Customer Service Assistant you can b TPBN1_UKTJ
Customer Service Assistant employer: Heart Of England Cooperative Society
Contact Detail:
Heart Of England Cooperative Society Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Assistant
✨Tip Number 1
Familiarise yourself with the Heart of England Cooperative Society's values and community involvement. Understanding their commitment to local groups and exceptional customer service will help you align your responses during any interviews.
✨Tip Number 2
Showcase your communication skills by engaging with potential customers in your local area. Practising how to handle various customer interactions can give you a real edge when discussing your experience in the interview.
✨Tip Number 3
Demonstrate your passion for convenience retail by visiting the Galley Common store before your interview. Take note of the atmosphere, product offerings, and customer interactions to discuss specific examples during your conversation with us.
✨Tip Number 4
Network with current or former employees of the Heart of England Cooperative Society. They can provide valuable insights into the company culture and expectations, which can help you tailor your approach when applying through our website.
We think you need these skills to ace Customer Service Assistant
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand what Heart of England Cooperative Society is looking for in a Customer Service Assistant. Highlight key skills and attributes they value, such as communication skills and a positive attitude.
Tailor Your CV: Make sure your CV reflects the qualities and experiences that align with the role. Emphasise any previous customer service experience and your ability to work in a team, as these are crucial for this position.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the role and the company. Mention specific reasons why you want to work at Heart of England Cooperative Society and how you can contribute to their mission of excellent customer service.
Proofread Your Application: Before submitting your application, double-check for any spelling or grammatical errors. A well-presented application shows attention to detail and professionalism, which are important in customer service roles.
How to prepare for a job interview at Heart Of England Cooperative Society
✨Show Your Enthusiasm for Customer Service
Make sure to express your passion for delivering excellent customer service during the interview. Share specific examples of how you've gone the extra mile for customers in previous roles, as this aligns perfectly with what the Heart of England Cooperative Society values.
✨Demonstrate Team Spirit
Since you'll be working alongside a team, it's important to showcase your ability to collaborate effectively. Talk about past experiences where you contributed to a positive team atmosphere and how you can bring that same energy to their convenience store.
✨Prepare for Common Customer Scenarios
Anticipate questions related to handling difficult customers or resolving complaints. Prepare thoughtful responses that highlight your problem-solving skills and your 'can do' attitude, which are essential for a Customer Service Assistant role.
✨Research the Company and Its Community Involvement
Familiarise yourself with the Heart of England Cooperative Society's community initiatives and values. Being able to discuss how you can contribute to their mission of being the 'go to' store in the community will demonstrate your genuine interest in the position.
