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For Companies At a Glance
- Tasks: Assist customers and ensure a positive shopping experience in our convenience store.
- Company: Join the Heart of England Cooperative Society, a community-focused organisation.
- Benefits: Enjoy flexible hours, a supportive team, and opportunities for growth.
- Why this job: Be part of a friendly environment that values your input and fosters teamwork.
- Qualifications: No prior experience needed; just bring your positive attitude and communication skills.
- Other info: This is a 16-hour per week role on a 6-9 month contract.
Overview
Heart of England Cooperative Society are looking for a Customer Service Assistant to join our Ryton convenience food store on a permanent, part-time contract for 8 or 12 hours per week.
Responsibilities
- Provide excellent customer service and communicate effectively with customers and team members.
- Assist in creating a welcoming atmosphere and maintain the store to the Society\’s standards.
- Support local communities through involvement with the Community & Membership Team where applicable.
About the role and culture
As a Customer Service Assistant with the Society, you will be positive and flexible, with a \”can do\” attitude. You will be a good communicator who is eager to deliver excellent customer service, working alongside your team to create a great atmosphere for customers.
What we offer
We offer a competitive salary of £12.31 per hour and generous staff discount across our Food Stores, Funeral Branches, Fabb Furniture stores and Coop travel. Holiday entitlement increases with service and we offer a generous pension contribution. We provide a structured training plan to help you develop your career and reach your full potential, whether you aim to be the best Customer Service Assistant you can be, or progress toward Store Manager. The opportunities are endless.
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Customer Service Assistant employer: Heart Of England Cooperative Society
Contact Detail:
Heart Of England Cooperative Society Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Assistant
✨Tip Number 1
Show your enthusiasm for customer service during any interactions. Whether it's in a casual conversation or during an interview, let your passion for helping others shine through.
✨Tip Number 2
Familiarise yourself with the Heart of England Cooperative Society's values and mission. This will help you align your responses and demonstrate that you're a good fit for their team.
✨Tip Number 3
Prepare to discuss specific examples of how you've handled customer queries or complaints in the past. This will showcase your problem-solving skills and ability to remain positive under pressure.
✨Tip Number 4
Be ready to highlight your flexibility and adaptability. Since the role requires a 'can do' attitude, share instances where you've successfully adapted to changing situations or demands.
We think you need these skills to ace Customer Service Assistant
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand what Heart of England Cooperative Society is looking for in a Customer Service Assistant. Highlight key responsibilities and required skills that you possess.
Tailor Your CV: Make sure your CV reflects your customer service experience and skills. Use specific examples that demonstrate your positive attitude, flexibility, and communication abilities relevant to the role.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the position. Mention why you want to work for Heart of England Cooperative Society and how your values align with theirs.
Proofread Your Application: Before submitting, thoroughly proofread your application materials. Check for spelling and grammatical errors, and ensure that your contact information is correct.
How to prepare for a job interview at Heart Of England Cooperative Society
✨Show Your Positive Attitude
As a Customer Service Assistant, having a positive and flexible attitude is crucial. Make sure to convey your enthusiasm for the role during the interview, and share examples of how you've maintained a 'can do' approach in previous jobs.
✨Demonstrate Your Communication Skills
Effective communication is key in customer service. Prepare to discuss situations where you successfully communicated with customers or team members, highlighting your ability to listen and respond appropriately.
✨Research the Company
Familiarise yourself with Heart of England Cooperative Society and its values. Understanding their mission and how they serve the community will help you align your answers with what they are looking for in a candidate.
✨Prepare for Common Scenarios
Think about common customer service scenarios you might face, such as handling complaints or difficult customers. Be ready to explain how you would approach these situations, showcasing your problem-solving skills and empathy.
