At a Glance
- Tasks: Coordinate property maintenance and manage helpdesk requests across our diverse estate.
- Company: Heart of England Co-operative Society, committed to community impact and values.
- Benefits: Competitive salary, generous holiday, discounts, and health support.
- Other info: Join a collaborative team with excellent career growth opportunities.
- Why this job: Make a real difference in a fast-paced environment while supporting your community.
- Qualifications: Experience in property maintenance coordination and strong organisational skills.
The predicted salary is between 32000 - 35000 £ per year.
Join Heart of England Co-operative Society in Coventry (with travel across our trading area). Salary: £32,000 - £35,000 dependent on experience. Contract: Permanent, Full Time.
At Heart of England Co-operative Society, we're proud of our heritage, our values, and the positive impact we make in the communities we serve. As we continue to grow, we're looking for a proactive and organised Property & Helpdesk Co-ordinator to join our Property team and play a key role in supporting our diverse estate of food convenience stores, funeral homes, and coffee shops.
If you thrive in a fast-paced environment, enjoy problem-solving, and take pride in delivering excellent service, this could be the perfect opportunity for you.
About the Role
As our Property & Helpdesk Co-ordinator, you'll be the central point of contact for all property maintenance requests across the Society. You'll manage our property helpdesk, coordinate contractors, support compliance activities, and help ensure our sites remain safe, compliant, and operational for both colleagues and customers. No two days will be the same. From arranging urgent repairs and planned maintenance to liaising with contractors and supporting property inspections, you'll play a vital role in keeping our estate running smoothly.
What You'll Be Doing
- Managing and prioritising maintenance requests received through the property helpdesk.
- Coordinating reactive and planned maintenance activities across multiple sites.
- Assigning and monitoring work orders to approved contractors and suppliers.
- Communicating progress updates to site managers and stakeholders.
- Supporting property inspections and identifying future maintenance requirements.
- Maintaining accurate property records, contracts, compliance documentation, and service logs.
- Supporting statutory compliance activities, including fire safety, electrical testing, gas safety, asbestos management, and Legionella controls.
- Tracking maintenance costs, invoices, and planned preventative maintenance schedules.
- Building strong working relationships with operational teams, contractors, and internal stakeholders.
About You
We're looking for someone who is highly organised, customer-focused, and able to manage multiple priorities effectively.
Essential Skills & Experience
- Experience coordinating property maintenance activities.
- Experience using helpdesk, service desk, or facilities management systems.
- Strong planning, organisation, and prioritisation skills.
- Knowledge of contractor management processes.
- Ability to manage multiple maintenance requests simultaneously.
- Calm and professional approach when dealing with urgent operational issues.
- Full UK driving licence.
Desirable
- Experience within a retail, hospitality, funeral, or multi-site environment.
- Knowledge of property compliance administration.
- Property surveying experience.
- Experience within a Co-operative, mutual, or values-led organisation.
- Associate membership of the Royal Institution of Chartered Surveyors (RICS), or working towards it.
What We're Looking For
- Customer-focused and service driven.
- Reliable, responsive, and accountable.
- Calm under pressure.
- A collaborative team player.
- Detail-oriented and highly organised.
- Passionate about delivering excellent service and supporting our Co-operative values.
Why Join Us?
At Heart of England Co-operative Society, people are at the heart of everything we do. In return for your skills and commitment, we offer:
- Colleague Discount 10% plus double discount on 4-weekly pay weekend in our food stores.
- Pension scheme 3.3% employer contribution.
- 30 days holiday (incl bank holidays) rising with length of service.
- FAB furniture discount of 15%.
- Enhanced maternity pay.
- Enhanced redundancy pay.
- Discounts and savings platform - My Staff Shop.
- Stream EAP with GP Access - referrals, prescription service, GP consultations, phone and in-person counselling.
- Refer A Friend Scheme.
- Long Service Award.
- Support for eye care.
- Financial and Wellbeing support from: Co-op Credit Union, Grocery Aid.
- Life Insurance 2 x salary.
- Health Assured Bereavement Support.
- Health Assured Wellbeing Services, including My Healthy Advantage mobile app.
- ZGP24 Service providing video and phone consultations, open referrals and prescription service.
- Crisis 24 - Worldwide security and health information service.
- Terminal illness support.
Apply Today
If you're looking for a varied and rewarding role where you can make a genuine impact across a growing organisation, we'd love to hear from you. Join us and help keep our properties safe, compliant, and operating at their very best.
Property and Helpdesk Co-ordinator in Coventry employer: Heart of England Cooperative Society
Heart of England Co-operative Society is an exceptional employer that prioritises its people and community impact. With a strong focus on employee well-being, we offer generous benefits including a competitive pension scheme, extensive holiday allowance, and discounts across our services. Our collaborative work culture fosters personal growth and development, making it an ideal place for those seeking a meaningful career in a supportive environment.
Contact Details:
Heart of England Cooperative Society Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Property and Helpdesk Co-ordinator in Coventry
✨Tip Number 1
Network like a pro! Reach out to people in the property and facilities management field. Attend local events or join online groups where you can connect with industry professionals. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Get your research game on! Learn everything you can about Heart of England Co-operative Society. Understand their values, mission, and the communities they serve. This knowledge will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 3
Practice makes perfect! Prepare for interviews by role-playing common questions related to property maintenance and customer service. Think about how you would handle urgent requests or coordinate with contractors. The more you practice, the more confident you'll feel when it’s time to shine!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining our team. So, get your application in and let’s make great things happen together!
We think you need these skills to ace Property and Helpdesk Co-ordinator in Coventry
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experience mentioned in the job description. Highlight your property maintenance coordination experience and any relevant systems you've used. We want to see how you fit into our team!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about this role and how your values align with ours at Heart of England Co-operative Society. Let us know what makes you the perfect fit!
Showcase Your Problem-Solving Skills:In your application, share examples of how you've successfully managed multiple priorities or resolved urgent issues in the past. We love candidates who can think on their feet and keep things running smoothly!
Apply Through Our Website:We encourage you to apply directly through our website for a seamless application process. It’s the best way for us to receive your application and get to know you better. Don’t miss out on this opportunity!
How to prepare for a job interview at Heart of England Cooperative Society
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the Property & Helpdesk Co-ordinator role. Familiarise yourself with the key responsibilities like managing maintenance requests and coordinating contractors. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Showcase Your Organisational Skills
Since this role requires strong planning and organisation skills, prepare examples from your past experiences where you've successfully managed multiple priorities. Be ready to discuss how you kept things running smoothly, especially in fast-paced environments.
✨Demonstrate Customer Focus
Heart of England Co-operative Society values excellent service, so be prepared to share instances where you've gone above and beyond for customers. Highlight your ability to remain calm under pressure and how you handle urgent operational issues while keeping customer satisfaction in mind.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, the types of projects you'll be working on, or how success is measured in this role. This shows your enthusiasm and helps you gauge if the company culture aligns with your values.
