At a Glance
- Tasks: Support funeral plan sales and ensure compliance while providing exceptional care to families.
- Company: Values-driven co-operative focused on community engagement and support.
- Benefits: Generous holiday, discounts, pension scheme, and comprehensive wellbeing support.
- Other info: Opportunity for career growth in a structured, regulated environment.
- Why this job: Make a meaningful impact during difficult times while developing your career in a respected organisation.
- Qualifications: 1 year of funeral industry experience and strong communication skills required.
The predicted salary is between 13 - 16 £ per hour.
Are you an experienced funeral professional ready to take the next step in your career? We are looking for a compassionate, detail-driven and commercially aware Funeral Plan Lead Administrator on a 20-hour contract to play a vital role in supporting funeral plan sales, at-need arranging, compliance and branch performance across multiple locations. This is an exciting opportunity for someone with proven funeral experience who combines empathy and professionalism with strong administrative and compliance skills.
Why This Role Matters
You will sit at the heart of our Funeral Division - directly influencing:
- Client experience and satisfaction
- Funeral plan lead conversion and branch performance
- Regulatory compliance (FPA, FCA, GDPR)
- Community reputation and trust
Your work ensures families receive exceptional care while maintaining the highest professional and regulatory standards.
What You'll Be Doing
Funeral Plan Sales Administration & Compliance
- Act as the central point of contact for funeral plan enquiries
- Allocate, track and follow up sales leads across branches
- Process funeral plan fulfilments and redemptions accurately
- Maintain CRM and funeral administration systems
- Ensure full compliance with: Funeral Planning Authority (FPA) standards, FCA regulations, GDPR requirements, Internal policies and procedures
- Liaise with third-party providers and internal teams
- Support KPI tracking and reporting
Funeral Arranging & Client Care
- Meet with bereaved families and sensitively establish their needs
- Arrange funerals in line with procedures and professional standards
- Offer funeral services, masonry, and pre-need funeral plan products
- Coordinate with clergy, celebrants, crematoria and burial authorities
- Support Chapel of Rest visits when required
- Ensure dignified and respectful care of the deceased
- Manage all documentation accurately and efficiently
Sales & Branch Performance Support
- Follow up funeral plan enquiries through to conversion
- Support branches in achieving plan sales and funeral volume targets
- Assist with community engagement and local marketing initiatives
- Promote funeral planning within homes and the wider community
- Gather and report client feedback to drive service improvement
Operational & Financial Administration
- Receipt, reconcile and bank client payments
- Maintain petty cash controls
- Ensure funeral records are accurate and complete
- Maintain confidentiality and regulatory compliance at all times
- Adhere to Health & Safety, NAFD and FPA standards
What We're Looking For
Essential:
- Minimum 1 year funeral industry experience (required)
- Strong understanding of funeral arranging processes
- Full UK Driving licence with access to own vehicle
- Experience working in a regulated or compliance-led environment
- Excellent communication and interpersonal skills
- Professional, empathetic approach with bereaved families
- Strong IT and CRM system skills
- High attention to detail and strong numeracy skills
- Ability to work independently and collaboratively
Desirable:
- Knowledge of funeral plan products and FCA-regulated sales
- Experience handling funeral plan redemptions
- Multi-faith funeral awareness and community understanding
- Experience converting enquiries into sales
Our Co-operative Difference
We are values-driven and community-focused. In this role, you will actively support:
- Member ownership and democratic participation
- Community engagement and local partnerships
- Reinvestment into our services for long-term sustainability
- Collaboration with other Co-operatives
Why Join Us?
This is more than an administrative role. It's an opportunity to:
- Develop your funeral career in a structured, regulated environment
- Make a meaningful difference to families during their most difficult times
- Contribute directly to service excellence and commercial success
- Work within a respected, values-led organisation
What We Offer
We offer a comprehensive benefits package including:
- 10% Colleague Discount in our food stores and coffee shops
- Double discount on 4-weekly pay weekends in our food stores
- Colleague discount on at-need funerals and pre-paid funeral plans
- Pension scheme 3.3% employer contribution
- 30 days holiday (incl bank holidays) rising with length of service
- FAB furniture discount of 15%
- Enhanced maternity pay
- Enhanced redundancy pay
- Discounts and savings platform - My Staff Shop
- Wagestream
- EAP with GP Access - referrals, prescription service, GP consultations, phone and in-person counselling
- Refer A Friend Scheme
- Long Service Award
- Support for eye care
- Financial and Wellbeing support from: Co-op Credit Union, Grocery Aid
- Life Insurance 2 x salary
- Health Assured Bereavement Support
- Health Assured Wellbeing Services, including My Healthy Advantage mobile app
- ZGP24 Service providing video and phone consultations, open referrals and prescription service
- Crisis 24 - Worldwide security and health information service
- Terminal illness support
Funeral Plan Lead Administrator in Coventry employer: Heart Of England Cooperative Society
As a Funeral Plan Lead Administrator, you will join a values-driven and community-focused organisation that prioritises compassion and professionalism in every aspect of its service. With a comprehensive benefits package, including generous holiday entitlement, pension contributions, and discounts on services, you will find ample opportunities for personal and professional growth while making a meaningful impact on families during their most challenging times. Our supportive work culture fosters collaboration and community engagement, ensuring that you are not just an employee but a vital part of a respected team dedicated to excellence.
Contact Details:
Heart Of England Cooperative Society Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Funeral Plan Lead Administrator in Coventry
✨Tip Number 1
Network like a pro! Reach out to your contacts in the funeral industry and let them know you're on the lookout for new opportunities. You never know who might have a lead or be able to refer you to a position that’s not even advertised yet.
✨Tip Number 2
Get your interview game on point! Research common questions for funeral plan roles and practice your responses. Remember, they want to see your empathy and professionalism shine through, so be ready to share your experiences and how you handle sensitive situations.
✨Tip Number 3
Showcase your skills! Prepare a portfolio or a summary of your achievements in the funeral industry. Highlight your compliance knowledge and any successful sales conversions you've made. This will help you stand out as a candidate who can directly impact client satisfaction and branch performance.
✨Tip Number 4
Apply through our website! We’re all about making connections with passionate individuals like you. By applying directly, you’ll ensure your application gets the attention it deserves, and you can showcase your genuine interest in joining our values-driven team.
We think you need these skills to ace Funeral Plan Lead Administrator in Coventry
Some tips for your application 🫡
Show Your Compassion:In your application, let us see your empathetic side. Share experiences where you've supported families or clients, especially in sensitive situations. This role is all about care, so make sure we feel that warmth in your words!
Be Detail-Driven:We love a candidate who pays attention to the little things! Highlight your administrative skills and any experience with compliance. Mention specific systems or processes you've used to keep everything in check – it’ll show us you’re the right fit for this detail-oriented role.
Tailor Your Application:Don’t just send a generic CV! Make sure to tailor your application to the job description. Use keywords from the listing, like 'funeral plan sales' and 'regulatory compliance', to demonstrate that you understand what we’re looking for and how you can contribute.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team at StudySmarter!
How to prepare for a job interview at Heart Of England Cooperative Society
✨Know Your Stuff
Make sure you brush up on your funeral industry knowledge, especially around compliance and regulations like FPA and FCA. Being able to discuss these confidently will show that you're serious about the role and understand its importance.
✨Empathy is Key
Since this role involves working with bereaved families, practice how you'll convey empathy and professionalism during the interview. Think of examples from your past experiences where you've handled sensitive situations with care.
✨Showcase Your Admin Skills
Be ready to talk about your experience with CRM systems and administrative tasks. Prepare specific examples of how you've maintained compliance and accuracy in your previous roles, as this will be crucial for the position.
✨Engage with the Community
Highlight any experience you have with community engagement or local marketing initiatives. This role is about building trust and reputation, so showing that you can connect with the community will set you apart.
