Lead on all statutory consultation processes for major works, ensuring full legal compliance and enabling the Council to recover costs from leaseholders
Prepare, issue and manage statutory notices, ensuring accuracy, clarity and timely service
Attend consultation meetings and provide clear guidance to leaseholders on legal requirements, payment options and the scope of proposed works
Work closely with contractors, contract administrators and internal teams to ensure information is accurate, works are fully recoverable, and leaseholders are kept informed throughout the project
Visit blocks where required to verify works and support the preparation of Notices of Intention and Notices of Estimates
Maintain accurate records for all consultation and recharging activity, ensuring smooth project handover and correct calculation of leaseholder accounts
Calculate and issue major works invoices promptly, providing clear breakdowns and ensuring accuracy in all billing
Handle disputes and complaints professionally, aiming for early resolution and preparing evidence for County Court or Tribunal proceedings when required
Attend hearings to give evidence on behalf of the Council when necessary
Contribute to meeting service targets and maintaining high standards of customer service, safeguarding, and health and safety
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Contact Details:
Heart of Care Staffing Ltd Recruitment Team
