At a Glance
- Tasks: Transform messy processes into automated workflows and solve operational challenges using AI.
- Company: Join one of the UK’s fastest-growing AI-native consumer startups.
- Benefits: Hybrid work model, competitive salary, and a chance to shape the future of finance.
- Other info: Collaborate with a talented team and enjoy excellent career growth opportunities.
- Why this job: Be at the forefront of innovation and make a real impact in a high-growth environment.
- Qualifications: 2-5 years in Operations or a startup, with a passion for automation and problem-solving.
The predicted salary is between 40000 - 50000 € per year.
At Heart Mind Talent we're proud to partner with one of the UK’s fastest-growing, AI-native consumer startups. Currently at Series A, they are growing at a staggering 3,000% year-on-year and are backed by really strong VCs. They aren't just building an app; they are building one of the most ambitious consumer AI systems in the UK. Their mission is to automate the complexity of household finances, saving time and money for millions of people. With an NPS of +80, they are proving that finance doesn't have to be frustrating, it can feel like magic.
This is not a traditional Customer Ops role. We are looking for a builder. As an Operations & Automation Associate, you will sit at the intersection of operations, product, and AI. You will be tasked with understanding the "manual" friction of a hyper-growth business and building the automated systems that replace it. You’ll be close enough to the frontline to see the problems, and technical enough to build the solutions.
What you’ll be doing:
- System Architecture: Turning messy, manual processes into elegant, automated workflows using AI and internal tooling.
- Root Cause Analysis: Digging into broken processes to find out why they failed and ensuring they never fail the same way again.
- AI Implementation: Moving work out of inboxes and into AI-assisted operational systems.
- High-Agency Ownership: Working alongside a seasoned founding team to help create the operating model that allows the business to scale from hundreds of thousands to millions of users.
The Environment
- AI-Native: This company doesn't just sell AI; they live it. You’ll be expected to use AI to its full potential to streamline your own work. We believe the best products are built through in-person, high-context collaboration. We operate a hybrid model: 3 days in our vibrant Farringdon office for team-syncs and creative energy, and 2 days remote for deep, focused work.
- High Talent Density: No middle management layers. Just smart, high-agency people who move fast and think deeply.
About You
You are likely an ambitious generalist who is "technical-curious." You don’t need to be a Software Engineer, but you should be the person who automates your own life with scripts, shortcuts, or AI tools. We’d love to hear from you if you have:
- 2–5 years of experience in Operations, Consulting, Product Ops, or a high-growth startup environment.
- A "Builder" Mindset: You aren't satisfied with doing manual work; you want to fix the process so the work disappears.
- Technical Agility: You pick up new tools (Zapier, Retool, AI LLMs, etc.) faster than anyone else you know.
- Exceptional Communication: You can distill complex operational problems into clear documentation or Slack updates.
- High Agency: You don't wait for a playbook; you enjoy writing the new one.
Why Apply?
Most companies promise you’ll be "close to the action." This company is giving you the keys to the engine room. If you want to see how a generational company is built from the inside out, this is the role for you.
Operations & Automation Associate in London employer: Heart Mind Talent
At Heart Mind Talent, we pride ourselves on fostering a dynamic and innovative work environment that empowers our employees to thrive. As an Operations & Automation Associate, you'll be part of a high-agency team in a vibrant Farringdon office, where collaboration meets cutting-edge AI technology. With ample opportunities for personal and professional growth, you will play a crucial role in shaping the future of household finance automation while enjoying the flexibility of a hybrid work model.
StudySmarter Expert Advice🤫
We think this is how you could land Operations & Automation Associate in London
✨Tip Number 1
Network like a pro! Reach out to people in the industry, especially those who work at the company you're eyeing. A friendly chat can give you insider info and maybe even a referral!
✨Tip Number 2
Show off your skills! If you’ve got a project or a portfolio that highlights your automation chops, don’t be shy. Share it during interviews or even on LinkedIn to catch their attention.
✨Tip Number 3
Prepare for the unexpected! In a fast-paced environment like this, they might throw some curveball questions your way. Stay calm, think on your feet, and show them how you’d tackle real-world problems.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who take that extra step to connect with us directly.
We think you need these skills to ace Operations & Automation Associate in London
Some tips for your application 🫡
Show Your Builder Mindset:When you're writing your application, make sure to highlight your 'builder' mindset. Share examples of how you've automated processes or improved workflows in your previous roles. We want to see that you’re not just about doing the work, but about making it easier for everyone!
Be Clear and Concise:We love exceptional communication, so keep your application clear and to the point. Avoid jargon and focus on distilling complex ideas into simple terms. This will show us that you can communicate effectively, which is key for the Operations & Automation Associate role.
Demonstrate Technical Agility:Mention any tools or technologies you’ve used to automate tasks or improve efficiency. Whether it's Zapier, AI tools, or custom scripts, we want to know how quickly you can pick up new tech and apply it to solve problems. This is a big plus for us!
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re serious about joining our team and being part of this exciting journey!
How to prepare for a job interview at Heart Mind Talent
✨Understand the Company’s Mission
Before your interview, dive deep into the company's mission of automating household finances. Familiarise yourself with their AI-native approach and think about how your skills can contribute to making finance feel like magic for users.
✨Showcase Your Builder Mindset
Be ready to discuss specific examples where you've identified manual processes and successfully automated them. Highlight your 'builder' mentality by sharing stories that demonstrate your initiative in improving workflows.
✨Demonstrate Technical Agility
Prepare to talk about the tools you’ve used, like Zapier or AI LLMs, and how quickly you adapt to new technologies. Consider bringing a portfolio of projects or scripts you've created to showcase your technical curiosity.
✨Communicate Clearly and Effectively
Practice distilling complex operational problems into simple terms. During the interview, focus on clear communication, whether you're discussing past experiences or asking questions about the role. This will show your exceptional communication skills.
