At a Glance
- Tasks: Lead and optimise patient experience while managing daily operations in a dental practice.
- Company: Heart Dental, a supportive and dynamic dental practice in Milton Keynes.
- Benefits: Competitive salary of £37,500, full-time hours, and a positive work environment.
- Other info: Opportunity for growth and community engagement in a vibrant setting.
- Why this job: Make a real difference in patient care and team development in a thriving practice.
- Qualifications: 1 year of experience as a dental practice manager is required.
The predicted salary is between 37500 - 37500 £ per year.
Position: Practice Manager
Location: Milton Keynes
Pay: £37,500
Full Time (5 days per week)
Days: Monday to Friday (alternating Saturdays with a day off mid week)
Required: 1 year experience as a dental practice manager
Heart Dental have an exciting position for a dental practice manager. As a Practice Manager, you’ll be the driving force behind our operations, ensuring everything runs smoothly and efficiently. You will play a crucial role in maintaining high standards and fostering a positive, supportive environment for both patients and staff.
Responsibilities:
- Lead day-to-day practice performance across people, patients, and commercial outcomes.
- Develop the multidisciplinary team, setting clear expectations and ownership.
- Track and manage core KPIs including chair utilisation, treatment conversion, revenue, and patient experience.
- Partner with Treatment Coordinators and clinicians to optimise the patient journey.
- Oversee diary management, balancing productivity with a calm, high-quality experience.
- Maintain regulatory compliance and ongoing CQC readiness.
- Manage costs, stock, and budgets in line with business targets.
- Own operational processes, spotting risks early and driving improvements.
- Resolve patient feedback and complaints with care, professionalism, and pace.
- Support local growth through marketing activity and community engagement.
Please apply if you are interested in this dental practice manager position.
Dental Practice Manager - Lead & Optimize Patient Experience in Milton Keynes employer: Heart Dental Recruitment
Heart Dental is an exceptional employer, offering a supportive and dynamic work environment in Milton Keynes. As a Practice Manager, you will benefit from a culture that prioritises employee growth and development, alongside competitive pay and a focus on optimising patient experiences. With opportunities for community engagement and a commitment to maintaining high standards, Heart Dental stands out as a rewarding place to advance your career in dental practice management.
StudySmarter Expert Advice🤫
We think this is how you could land Dental Practice Manager - Lead & Optimize Patient Experience in Milton Keynes
✨Tip Number 1
Network like a pro! Reach out to your connections in the dental field and let them know you're on the hunt for a Practice Manager role. You never know who might have the inside scoop on an opportunity that’s not even advertised yet.
✨Tip Number 2
Prepare for interviews by practising common questions related to patient experience and team management. We recommend role-playing with a friend or using online resources to get comfortable with articulating your experience and vision for optimising patient journeys.
✨Tip Number 3
Showcase your leadership skills! During interviews, share specific examples of how you've developed teams and improved patient experiences in your previous roles. This will help you stand out as the ideal candidate for the Practice Manager position.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace Dental Practice Manager - Lead & Optimize Patient Experience in Milton Keynes
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your experience as a dental practice manager. We want to see how you've led teams and optimised patient experiences in previous roles, so don’t hold back on those details!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for this role at Heart Dental. Share specific examples of how you've improved practice performance or enhanced patient journeys.
Showcase Your KPIs Knowledge:Since tracking KPIs is key in this role, make sure to mention any relevant metrics you've managed in the past. We love numbers that tell a story about your success in improving chair utilisation or treatment conversion rates!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from us during the process!
How to prepare for a job interview at Heart Dental Recruitment
✨Know Your Stuff
Make sure you’re well-versed in the responsibilities of a Dental Practice Manager. Brush up on key performance indicators like chair utilisation and treatment conversion, as these will likely come up in conversation. Familiarise yourself with Heart Dental’s values and how they align with your own.
✨Showcase Your Leadership Skills
As a Practice Manager, you’ll be leading a team, so be ready to discuss your experience in developing multidisciplinary teams. Prepare examples of how you've set clear expectations and fostered a supportive environment in previous roles. This will demonstrate your capability to lead effectively.
✨Patient Experience is Key
Since the role focuses on optimising patient journeys, think about how you’ve handled patient feedback and complaints in the past. Be prepared to share specific instances where you resolved issues with care and professionalism, showcasing your commitment to high standards.
✨Be Ready for Scenario Questions
Expect questions that put you in hypothetical situations related to managing costs, stock, and budgets. Think through how you would approach these challenges and be ready to articulate your thought process clearly. This shows your problem-solving skills and readiness for the role.
