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- Tasks: Lead daily operations and ensure a smooth, efficient practice environment.
- Company: Heart Dental, a supportive and dynamic dental practice.
- Benefits: Competitive salary, full-time hours, and opportunities for community engagement.
- Other info: Located near Chelsea, with excellent growth potential.
- Why this job: Make a real difference in patient care while leading a passionate team.
- Qualifications: 1 year of experience as a dental practice manager required.
The predicted salary is between 40000 - 45000 £ per year.
Heart Dental has an exciting position for a dental practice manager. As a Practice Manager, you’ll be the driving force behind our operations, ensuring everything runs smoothly and efficiently. You will play a crucial role in maintaining high standards and fostering a positive, supportive environment for both patients and staff.
Responsibilities:
- Lead day‑to‑day practice performance across people, patients, and commercial outcomes
- Develop the multidisciplinary team, setting clear expectations and ownership
- Track and manage core KPIs including chair utilisation, treatment conversion, revenue, and patient experience
- Partner with Treatment Coordinators and clinicians to optimise the patient journey
- Oversee diary management, balancing productivity with a calm, high‑quality experience
- Maintain regulatory compliance and ongoing CQC readiness
- Manage costs, stock, and budgets in line with business targets
- Own operational processes, spotting risks early and driving improvements
- Resolve patient feedback and complaints with care, professionalism, and pace
- Support local growth through marketing activity and community engagement
Location: Near Chelsea (London)
Pay: £40-45K (Depending on experience)
Full Time: 5 days per week (Monday to Friday, alternating Saturdays with a day off mid week)
Required: 1 year experience as a dental practice manager
Practice Manager in London employer: Heart Dental Recruitment
Contact Detail:
Heart Dental Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Practice Manager in London
✨Tip Number 1
Network like a pro! Reach out to your connections in the dental field and let them know you're on the hunt for a Practice Manager role. You never know who might have the inside scoop on an opportunity or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching Heart Dental and understanding their values and operations. Tailor your responses to show how your experience aligns with their goals, especially around patient care and team management.
✨Tip Number 3
Practice makes perfect! Conduct mock interviews with friends or family to boost your confidence. Focus on articulating your past experiences in managing teams and improving patient journeys, as these are key for the Practice Manager role.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take that extra step to engage with us directly.
We think you need these skills to ace Practice Manager in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Practice Manager role. Highlight your experience in managing dental practices and any relevant KPIs you've successfully tracked. We want to see how you can bring your unique skills to our team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about this role and how your previous experiences align with our values at Heart Dental. Let us know what makes you the perfect fit for our practice!
Showcase Your Leadership Skills: As a Practice Manager, you'll be leading a team, so make sure to highlight your leadership experience. Share examples of how you've developed teams or improved patient experiences in your previous roles. We love seeing proactive problem solvers!
Apply Through Our Website: We encourage you to apply through our website for a smoother application process. It helps us keep everything organised and ensures your application gets the attention it deserves. We can't wait to hear from you!
How to prepare for a job interview at Heart Dental Recruitment
✨Know Your Numbers
As a Practice Manager, you'll need to be on top of KPIs like chair utilisation and treatment conversion. Brush up on these metrics before your interview so you can confidently discuss how you've managed them in the past and how you plan to track them at Heart Dental.
✨Showcase Your Leadership Skills
You'll be leading a multidisciplinary team, so it's essential to demonstrate your leadership style. Prepare examples of how you've set clear expectations and developed your team in previous roles. This will show that you can foster a positive environment for both staff and patients.
✨Prepare for Patient Scenarios
Expect questions about handling patient feedback and complaints. Think of specific instances where you've resolved issues with care and professionalism. This will highlight your ability to maintain high standards and ensure a smooth patient journey.
✨Understand Regulatory Compliance
Familiarise yourself with CQC standards and how they apply to dental practices. Be ready to discuss how you've maintained compliance in your previous roles and any strategies you have for ensuring ongoing readiness at Heart Dental.