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- Tasks: Be the friendly face of our dental practice, managing appointments and patient queries.
- Company: Join Heart Dental, a welcoming practice dedicated to patient care near Gloucester.
- Benefits: Enjoy competitive pay, a supportive team environment, and full-time hours from Monday to Friday.
- Why this job: Make a difference in patients' lives while developing your skills in a dynamic setting.
- Qualifications: Experience in dental reception is preferred; strong communication and organisational skills are essential.
- Other info: This role offers a chance to grow within a caring and professional team.
The predicted salary is between 26000 - 28000 £ per year.
Heart Dental have an exciting position for a Dental Receptionist. You will be the first person the patient sees upon entering the practice. The main purpose of the job is to provide friendly and efficient front-of-house service to patients and visitors, book appointments and support the organisation.
Desirable Qualities:
- Experience in dental
Responsibilities and duties:
- Answering the phone in a polite and timely manner
- Booking and changing appointments both in-person and over the phone
- Ensuring patients are booked in upon arrival and the clinicians are made aware
- Dealing with incoming enquiries from patients, in person, over the phone or via email
- Sending communications to patients using their chosen method
- General administration such as scanning or photocopying
- Ensure patient records are kept up to date and stored securely
Qualities:
- Good, friendly telephone manner
- Knowledge of diaries and appointments systems
- Work systematically and communicate to team members effectively
- Ability to manage phone systems, email correspondence, and face-to-face queries
- Following instructions and processes under the guidance of your manager
- Good organisation and processing skills
- Ability to apply policies into practice regarding GDPR, Complaints, information governance
- Ability to work under pressure and work as a team
Please apply if you are interested in this dental receptionist position.
Dental Receptionist employer: Heart Dental Recruitment
Contact Detail:
Heart Dental Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Dental Receptionist
✨Tip Number 1
Familiarise yourself with common dental terminology and procedures. This knowledge will not only help you communicate effectively with patients but also demonstrate your commitment to the role during any interviews.
✨Tip Number 2
Practice your phone etiquette by role-playing with a friend or family member. Being able to handle calls confidently and politely is crucial for a Dental Receptionist, so make sure you can manage various scenarios smoothly.
✨Tip Number 3
Showcase your organisational skills by preparing a mock appointment schedule. This will help you understand how to manage multiple bookings and prioritise tasks, which is essential in a busy dental practice.
✨Tip Number 4
Research Heart Dental and their values. Understanding their approach to patient care and service will allow you to align your answers during the interview with what they are looking for in a candidate.
We think you need these skills to ace Dental Receptionist
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in dental reception or similar roles. Emphasise skills such as customer service, organisation, and communication, which are crucial for this position.
Craft a Strong Cover Letter: Write a cover letter that showcases your enthusiasm for the role and the company. Mention specific qualities from the job description, like your friendly telephone manner and ability to manage appointments effectively.
Highlight Relevant Experience: In your application, focus on any previous experience you have in a dental or healthcare setting. Include examples of how you've successfully managed patient interactions and administrative tasks.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail, which is essential for a receptionist role.
How to prepare for a job interview at Heart Dental Recruitment
✨Show Your Friendly Side
As a Dental Receptionist, you'll be the first point of contact for patients. Make sure to convey your friendly and approachable nature during the interview. Smile, maintain eye contact, and use a warm tone when speaking.
✨Demonstrate Organisational Skills
Highlight your ability to manage appointments and keep records organised. You might be asked about how you handle scheduling conflicts or maintain patient confidentiality, so prepare examples that showcase your organisational prowess.
✨Familiarise Yourself with Dental Terminology
Having a basic understanding of dental terms and procedures can set you apart from other candidates. Brush up on common dental phrases and be ready to discuss how you would communicate these to patients in an easy-to-understand manner.
✨Prepare for Scenario Questions
Expect questions that assess how you would handle specific situations, such as dealing with a difficult patient or managing a busy phone line. Think through potential scenarios and formulate responses that demonstrate your problem-solving skills and ability to stay calm under pressure.
