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- Tasks: Coordinate patient journeys in fertility and orthopaedics, ensuring a seamless experience.
- Company: Dynamic healthcare company focused on patient care and support.
- Benefits: Competitive salary, remote work flexibility, and opportunities for professional growth.
- Other info: Join a passionate team dedicated to enhancing patient experiences in medical tourism.
- Why this job: Make a real difference in patients' lives while working in a supportive environment.
- Qualifications: 4+ years in patient-facing roles with strong communication and organisational skills.
The predicted salary is between 25000 - 30000 £ per year.
Position: Patient Experience Manager – Fertility / Orthopedics
Pay: £25,000 - £30,000 per year
Location: London / Birmingham (Remote role plus weekly meetings in shared office space)
Hours: 40 hour week
Requirements
- Experience in fertility patient coordination.
- Experience in Orthopedics coordination.
As a Patient Experience Manager, you will play a crucial role in ensuring a seamless and positive experience for our patients throughout their medical tourism journey. You will be responsible for coordinating all aspects of the patient's journey and experience, from initial inquiry to post-treatment follow-up in the UK.
Key Responsibilities
- Patient Coordination
- Initial Contact: Respond to patient enquiries promptly and provide comprehensive information about our services.
- Appointment Scheduling: Coordinate appointments with our private UK GPs, Specialists, and the abroad counterparts.
- Information Sharing: Share relevant information with patients, including leaflets, treatment plans, costs, and logistics.
- Documentation: Maintain accurate patient records and documentation using our tech platforms.
- Communication and Support
- Point of Contact: Serve as the primary point of contact for patients, addressing their questions and concerns in a timely way.
- Communication: Maintain open and effective communication with patients, our UK doctors, abroad healthcare providers and other stakeholders.
- Support: Provide emotional and practical support to patients throughout their journey.
- Process Management
- Coordination: Coordinate with various departments and third-party agencies to ensure a seamless patient experience.
- Information Sharing: Ensure that all relevant information is shared between the patient, our UK doctors, and overseas healthcare providers.
- Updates: Keep patients informed about their treatment progress and any changes in the plan. Work proactively with the admin and clinical teams.
- Coordination Abroad
- Liaison: Serve as the primary point of contact for the overseas-based team once the patient receives a "fit to fly" approval from the UK doctor.
- Information Exchange: Coordinate the exchange of patient information and medical records between the UK and abroad, ensuring confidentiality and GDPR regulations.
- Travel Arrangements: Assist with abroad travel arrangements and medical visa processing for the patient.
- Post-Treatment Follow-Up: Coordinate post-treatment follow-up appointments with our UK doctors and provide necessary support.
- Patient Follow-Up
- Post-Treatment Care: Coordinate post-treatment follow-up appointments with our UK doctors.
- Insurance Claims: Assist patients with insurance claims and reimbursement processes.
- Feedback Collection: Gather feedback from patients to identify areas for improvement.
- Share patient records with the patients NHS GP.
Qualifications
- Excellent communication and interpersonal skills.
- Strong organizational and time management abilities.
- Empathy and compassion for patients.
- Ability to work independently and as part of a team.
- Minimum 4+ years of experience in a patient-facing role.
Preferred Skills
- Experience in the healthcare or travel industry.
- Knowledge of medical terminology, healthcare IT systems and healthcare procedures.
- Experience in customer service or relationship management.
Please contact us if interested in the role.
Patient Care Coordinator - Fertility / Orthopedics in City of London employer: Heart Dental Recruitment
Contact Detail:
Heart Dental Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Patient Care Coordinator - Fertility / Orthopedics in City of London
✨Tip Number 1
Network like a pro! Reach out to your connections in the healthcare and travel industries. Let them know you're on the lookout for a Patient Care Coordinator role. You never know who might have the inside scoop on an opportunity!
✨Tip Number 2
Prepare for interviews by practising common questions related to patient coordination and experience management. We recommend role-playing with a friend or using online resources to get comfortable with your responses.
✨Tip Number 3
Showcase your empathy and communication skills during interviews. Share specific examples of how you've supported patients in the past. This will help you stand out as a compassionate candidate who truly understands the role.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace Patient Care Coordinator - Fertility / Orthopedics in City of London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Patient Care Coordinator role. Highlight your experience in fertility and orthopaedics, and don’t forget to showcase your communication skills and empathy – they’re key for this position!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about patient care and how your background makes you a perfect fit for our team. Keep it engaging and personal!
Showcase Relevant Experience: When filling out your application, be specific about your previous roles in patient coordination. Mention any relevant tech platforms you’ve used and how you’ve improved patient experiences in the past.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re keen on joining us at StudySmarter!
How to prepare for a job interview at Heart Dental Recruitment
✨Know Your Stuff
Make sure you brush up on your knowledge of fertility and orthopaedics. Familiarise yourself with common procedures, terminology, and patient concerns in these areas. This will not only help you answer questions confidently but also show that you're genuinely interested in the role.
✨Showcase Your Empathy
As a Patient Experience Manager, empathy is key. Prepare examples from your past experiences where you've provided emotional support or resolved patient issues. Highlighting your ability to connect with patients will demonstrate that you understand the importance of their journey.
✨Communication is Key
Since you'll be the main point of contact for patients, practice articulating how you would handle various communication scenarios. Think about how you'd explain complex medical information in a simple way or how you'd reassure a worried patient. Clear communication can set you apart.
✨Be Organised
The role requires strong organisational skills, so come prepared with a plan. You might want to discuss how you manage multiple tasks or coordinate with different teams. Sharing specific tools or methods you use to stay organised can impress your interviewers.