At a Glance
- Tasks: Supervise lettings sessions, ensuring safety and excellent customer service.
- Company: Join a vibrant community-focused organisation with fantastic facilities.
- Benefits: Enjoy paid wellbeing days, career progression, and free gym access.
- Other info: Flexible shifts available, with opportunities for training and development.
- Why this job: Make a positive impact in your community while developing valuable skills.
- Qualifications: Customer service experience and strong communication skills are essential.
The predicted salary is between 30000 - 40000 € per year.
This key operational role oversees the smooth running of lettings sessions, ensuring our facilities are safe, secure and welcoming for all users. You will supervise Duty Officers on shift and act as the main point of contact for hirers, ensuring consistently excellent customer service. Our schools offer an extensive range of excellent facilities for hire, including sports halls, dance studios, 4G football pitches, netball courts and a coffee shop. You will play an important role in ensuring these facilities are presented to a high standard and that all users have a positive experience every time they visit.
Responsibilities
- Oversee community lettings sessions, ensuring safe, secure and efficient operation
- Supervise and support Community Lettings Duty Officers on shift
- Prepare and reset facilities for hire, including equipment and room layouts
- Deliver excellent customer service and act as the main point of contact for hirers
- Carry out site checks to ensure compliance with Terms & Conditions of Hire
- Maintain high standards of cleanliness, presentation and safety
- Open, close and secure buildings, including key-holder responsibilities
- Complete administrative tasks including dealing with enquiries, incident records and H&S checks
- Build positive relationships with local community groups and organisations
Qualifications
- Has experience in a customer-facing role and delivering high standards of service
- Can work independently and make sound decisions under pressure
- Has a strong awareness of health & safety and site security
- Communicates confidently with a wide range of people
- Is organised, reliable and takes pride in maintaining high standards
- Is flexible and able to work evenings and weekends
Experience in a school, leisure, or community lettings environment and previous supervisory experience would be advantageous, but not essential.
Shift Schedule
- Weekday evening shift: 17:00–22:30
- Weekend shifts (Saturday & Sunday): 8:00–20:30
Benefits
- Paid wellbeing day per year
- CPD pathways, career progression, secondment and shadowing opportunities
- £200 Refer a friend scheme, tech scheme and cycle to work scheme
- Employee assist programme
- Generous pension and a competitive salary
- Free gym, shower and parking facilities
- Free tea, coffee, breakfast and eye tests
- An exceptional ECT induction programme and support
- An open and collaborative working environment with an inclusive workplace
- Regular training and development programmes and celebration of staff success
- Individual laptops for teaching staff
- An excellent catering provision
- A commitment to environmental sustainability
Community Lettings Duty Supervisor in Bedford employer: Heart Academies
As a Community Lettings Duty Supervisor, you will thrive in an open and collaborative environment that prioritises employee wellbeing and professional growth. With benefits such as paid wellbeing days, career progression opportunities, and access to excellent facilities including a gym and catering services, our organisation is dedicated to creating a supportive workplace where you can make a meaningful impact in the community. Join us in fostering positive relationships and ensuring a welcoming experience for all users of our outstanding facilities.
StudySmarter Expert Advice🤫
We think this is how you could land Community Lettings Duty Supervisor in Bedford
✨Tip Number 1
Get to know the community! Building relationships with local groups can really help you stand out. Attend events or volunteer in your area to show your commitment and connect with potential hirers.
✨Tip Number 2
Practice your customer service skills! Since this role is all about providing a welcoming experience, role-play different scenarios with friends or family. This will help you feel more confident when dealing with real-life situations.
✨Tip Number 3
Be proactive! If you see an opportunity to improve the lettings process or enhance user experience, don’t hesitate to share your ideas. Employers love candidates who take initiative and think outside the box.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, you’ll find all the latest roles and updates there, making it easier for us to keep in touch with you.
We think you need these skills to ace Community Lettings Duty Supervisor in Bedford
Some tips for your application 🫡
Show Your Customer Service Skills:Since this role is all about delivering excellent customer service, make sure to highlight any relevant experience you have in customer-facing roles. We want to see how you've gone above and beyond to ensure a positive experience for users.
Be Clear About Your Availability:This position requires flexibility with evening and weekend shifts. When applying, let us know your availability upfront so we can see how you fit into our schedule. We appreciate honesty and clarity!
Demonstrate Your Organisational Skills:As a Community Lettings Duty Supervisor, you'll need to juggle multiple tasks. Share examples of how you've successfully managed responsibilities in previous roles. We love seeing candidates who take pride in maintaining high standards!
Apply Through Our Website:We encourage you to apply directly through our website for the best chance of success. It’s super easy, and you’ll get to see all the details about the role and our amazing facilities. We can't wait to hear from you!
How to prepare for a job interview at Heart Academies
✨Know the Facilities Inside Out
Familiarise yourself with the facilities available for hire, like sports halls and dance studios. Being able to discuss these confidently will show your genuine interest in the role and help you connect with the interviewers.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you delivered excellent customer service. Highlight how you handled difficult situations or went the extra mile to ensure a positive experience for users.
✨Demonstrate Your Leadership Abilities
Since you'll be supervising Duty Officers, think of instances where you've successfully led a team or managed a project. Be ready to discuss your approach to motivating others and ensuring high standards.
✨Be Prepared for Health & Safety Questions
Brush up on health and safety regulations relevant to community lettings. Be ready to discuss how you would ensure compliance and maintain a safe environment for all users during your shift.
